Payments Operations Manager

A rapidly growing Fintech company is looking for a dynamic and experienced Payments Operations Manager to oversee and optimize their entire payments cycle. The ideal candidate will be involved from the ground up, negotiating terms with payment gateways, setting up payment connections, and designing the overall flow-of-funds strategy. This is a unique opportunity to shape the payment infrastructure and strategy for a growing company.

Location: Limassol, Cyprus
Salary range: EUR 36,000 – 48,000

• Manage the full payments cycle, including onboarding new payment gateways and optimizing existing ones.
• Negotiate commercial terms and establish contracts with payment processors and financial institutions.
• Develop a flow-of-funds strategy, ensuring efficiency, transparency, and compliance.
• Handle daily operations related to payment processing, reconciliations, and settlements.
• Manage chargebacks, disputes, and refunds while maintaining a low dispute ratio.
• Work closely with compliance teams to ensure adherence to regulatory requirements (AML, KYC, PCI-DSS).
• Oversee integration and performance of various payment methods (credit cards, e-wallets, bank transfers, etc.).
• Establish and maintain strong relationships with payment processors and financial institutions.
• Monitor payment-related KPIs and prepare regular reports on the performance and efficiency of payment channels.
• Troubleshoot and resolve payment-related issues in collaboration with internal teams and external partners.
• Ensure all payment processes are documented and updated in line with company policies.
• Manage anti-fraud measures and implement systems to reduce fraudulent transactions.
• Continuously research and stay up-to-date on new payment solutions and technologies to optimize operations.

Requirements:

• Proven experience (3+ years) in payment operations, preferably in a financial services or fintech company.
• Strong knowledge of payment gateways, chargebacks, and compliance regulations.
• Experience with various payment methods and technologies.
• Experience negotiating commercial terms and working with external partners.
• Ability to manage multiple payment providers and integrate new ones.
• Strong analytical skills and attention to detail.
• Excellent communication and relationship management abilities.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
• Familiarity with anti-fraud tools and techniques is a plus.
• Bachelor’s degree in Finance, Business Administration, or a related field (preferred but not mandatory).

Benefits:

• Remuneration package: EUR 36,000 – 48,000 (depending on experience / qualifications)
• Competitive benefits
• Opportunity to shape the payments strategy of a new business from the ground up
• Be part of an innovative and dynamic team with a high-impact role.