Act as account manager to assigned corporate clients and ensure customer satisfaction and manage expectations.
Partner with partnership manager for client onboarding
Act as the key liaison between our key account customer and the company to build strong relationships.
Conduct regular check-ins to assess customers satisfaction, gather feedback, and identify opportunities for improvement.
Collaborate with cross-functional teams to advocate for customer needs and drive enhancements.
Collaborate with Customer Service and Operations teams to drive operational excellence.
Prepare and present reports on account performance and success metrics to stakeholders.
Requirements:
University degree, relevant qualifications in Business Administration is preferred.
Solid years of relevant experience from recognized establishments in financial services and/or Fintech related industries
5+ years’ experience of customer-facing
With crypto industry business account management experience is an advantage
Sound understanding on latest market and technology trend and having track record in commercializing and operationalizing innovative business and operating models/solutions.
Acute communicator with proven track record in influencing stakeholders
Result oriented and have strong desire to deliver beyond expectation
Good command of both spoken and written English and Chinese, Putonghua
General Culture and Benefits of RD Technologies
Exciting and collaborative startup environment.
Give your best while having fun and grow as a person.
A flat structure: your ideas get heard by the right people very quickly.
Creating your own profile in the startup ecosystem.
Casual dress code.
Free coffee, tea, drinks and snacks daily.
In-house gym facilities.
Regular and fun company activities.
Comprehensive Medical & Life insurance
Other leaves in addition to annual leaves, e.g. marriage leave, birthday leave, compassionate leave.
Data collected would be used for recruitment purposes only. Applicants who do not hear from us may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.