Full time
Business Development
Fintech
Forex
Operations
Sales
Job Description
FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Junior Partners Relations Specialist (9am to 6pm Cyprus time, Monday - Friday) in Cyprus office - a certified Great Place to Work®.
As a Junior Partners Operations Specialist, you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. This is an office-based job with opportunity to work 1 day from home and be flexible to work on day shifts, such as 12 pm to 8 pm, after probation period.
Reporting to: Head of Partners Support & Operations
Responsibilities:
Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
Proactively work to retain existing business and reactivate partners
Update Partners team social media channels
Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
Working with the team to ensure KPIs are met
Supporting and assisting all departments as required
Candidate profile:
Fluency in English
Preferable, but not required, fluency in other languages
Previous experience in customer service - oriented jobs
A team player with excellent communication skills
Strong willingness to learn and develop new skills
Driven and results orientated
Strong negotiation skills
Computer literacy with excellent working knowledge of Microsoft Office applications
Ability to work two shifts: 9:00 - 18:00, 12:00 - 20:00
Our offer:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
Free Gym membership and access to multiple sports and wellness facilities