Junior Partners Operations Specialist

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Junior Partners Relations Specialist (9am to 6pm Cyprus time, Monday - Friday) in Cyprus office - a certified Great Place to Work®.

As a Junior Partners Operations Specialist, you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. This is an office-based job with opportunity to work 1 day from home and be flexible to work on day shifts, such as 12 pm to 8 pm, after probation period.

Reporting to: Head of Partners Support & Operations

Responsibilities:

• Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
• Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
• Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
• Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
• Proactively work to retain existing business and reactivate partners
• Update Partners team social media channels
• Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
• Working with the team to ensure KPIs are met
• Supporting and assisting all departments as required

Candidate profile:

• Fluency in English
• Preferable, but not required, fluency in other languages
• Previous experience in customer service - oriented jobs
• A team player with excellent communication skills
• Strong willingness to learn and develop new skills
• Driven and results orientated
• Strong negotiation skills
• Computer literacy with excellent working knowledge of Microsoft Office applications
• Ability to work two shifts: 9:00 - 18:00, 12:00 - 20:00

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free Gym membership and access to multiple sports and wellness facilities
• Company-provided parking
• Medical insurance after probation period