Customer Care Representative

Conotoxia Limited is a new groundbreaking name on the European financial market providing complex investment products and services. It is a financial ecosystem powered by Conotoxia Holding, Poland's most recognized industry brand with a multi-billion USD recent annual turnover and over 10 years of experience.

We know that every professional is obsessed with being at the origins of a huge IT project; be among those who start the expansion and become “king of the world”. However, not each startup is really worth your time. Behind Conotoxia Ltd - 5 years of work under the CySEC license, and the most powerful brand name in Poland.

 Main responsibilities:

• Delivers service and support to customers through live chats, emails and phone calls
• Provides answers to customers by identifying problems, researching answers and guiding the customer through corrective steps
• Handles and resolves customer complaints
• Provides information to customers in regard to Company’s services and products
• Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries
• Maintain a balance between company policy and customer benefit in decision-making. Handling issues in the best interest of both customer and Company
• Inform customers about internal regulations and procedures of Company
• Follow up on the progress of the response to the customer
• Updates Customer records
• Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
• Provides feedback on the efficiency of the customer service process

Main requirements:

•  Knowledge of Polish and English languages is a must.
• English language as native/advanced/intermediate level is a must
• Computer literacy with a very good working knowledge of Microsoft Office applications
• Flexible, outgoing, problem-solving skills, excellent communication skills
• Knowledge of FX industry and products
• Ability to work in shifts on a rotation basis - when needed it is a subject of additional remuneration 

What we offer:

• Young, dynamic and friendly working environment
• Remuneration based on your experience, skills, and performance
• Bonuses based on the yearly evaluation outcome
• Additional 5% of your gross salary in Pension plan to all employees after probation period
• development prospects, both through established programs and on-the-job training
•  Potential career perspectives within the locations of the Group
• Professional courses including the CySEC certifications 
• 15 hours of CPDs covered by the Company
• Fresh fruits, vegetables and events