Slovak Speaking Customer Support Specialist

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Slovak Speaking Customer Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

• providing excellent customer service (supporting Czech/Slovak Clients)
• building up positive relationships with customers
• resolving issues in a timely manner and ensure high levels of customer satisfaction
• providing explanations in relation to customer complaints (both written and by phone)
• monitoring of the situation on financial markets
• working with the CRM system (verification and completing clients data)
• cooperating with external XTB branches and internal departments
• Slovak language - native or proficiency level required
• very good knowledge of English language is a must
• higher education (might be IV or V year student)
• previous experience in a customer service role (desirable)
• responsibility and ability to multitask, prioritize and close tasks quickly
• strong communication, interpersonal and negotiation skills
• good knowledge of MS Office
• positive attitude
  
  

Additional (would be an advantage)

• knowledge of financial markets and XTB’s core business
• full-time employment agreement
• Hybride mode of working (2 + 3)
• great learning opportunity in cooperation with multinational units of the company
• all the required tools and training required to be successful
• work in internationally known company with a well-recognized brand
• young, professional, dynamic team and multinational environment
  
  

INFORMATION ON THE PROCESSING OF PERSONAL DATA OF CANDIDATES FOR WORK AT XTB S.A.

The data controller is XTB S.A. with headquarters at ul. Prosta 67, 00-838 Warsaw. Data is collected for current and future recruitment purposes. Providing data within the scope specified in the provisions of the Act of June 26, 1974, Labor Code (Journal of Laws of 1998, No. 21, item 94, as amended) and implementing acts is mandatory. Providing additional personal data is voluntary and based on consent.

XTB S.A. applies the principle of equal opportunities and verifies all applications submitted by people with qualifications appropriate to the offer, regardless of race, gender, degree of disability, religion/beliefs, sexual orientation or age.