Customer Service Representative with Arabic

Full time Forex Fintech Business Development Customer Service Sales

Job Description

At NAGA.com we are changing the way people invest today. Our goal is to simplify trading in one unified app where you can trade stocks, crypto and other verticals into one seamless, distinctive, integrated experience. Our product is a tool innovating tomorrow, today. This vision requires hard work and determination.

If you are dynamic, eager to develop and deeply hands-on with your projects, then we are an excellent fit. We actively encourage fast-paced career paths. Every skilled, ambitious, and dedicated employee can be promoted to management roles.

Challenge yourself. Challenge the future. Join NAGA.com.

Here’s your challenge:

As a Customer Service Representative at NAGA.com, you'll be operating in one of the hottest industries. You'll be working with our expert teams using state-of-the-art technologies and methods.

Responsabilities:

  • Provide world-class service to our client base via chat, phone, and email.
  • In-depth understanding of multiple workflows, policies, and tools.
  • Identify customer needs and help customers use specific features.
  • Investigate written inquiries submitted by our clients using a combination of publicly available material as well as internal systems and departments.
  • Be prepared for constant learning.
  • Be up to date with legal and regulatory requirements/changes in our industry.
  • Be up to date with the products, strategies, business models of our competitors and always on the lookout for the next improvement.

Requirements:

  • Previous customer service experience would be an advantage.
  • Be fluent in Arabic (both written and verbal) and English (both written and verbal).
  • Be strongly oriented towards learning and with a keen eye for detail.
  • Be responsible and ambitious.
  • Have a lot of energy and great communication skills.
  • Be seriously organized and resourceful.

Here are your perks of joining us!

Go for challenges, be proficient and committed, and you will grab the fruit of satisfaction, pride and you will be duly rewarded.

Global Career Evolution | NAGA.com grows fast. Turn your passion and dedication into results, and so will you! Bring your enthusiasm to work, be hands-on with your projects, be keen to grow! Our international environment, with its global diversity, will provide you with ample opportunities to learn, perform and make an impact to be proud of. Hard work makes for true winners!

Professional Hyper Growth | To challenge the future, you need knowledge close-at-hand. We make sure you get the finest trainings and certifications to propel your career. Cross-functional projects lead to cross-functional learning. We work together, we learn from one another.

Connection & Belonging | People who belong together, perform together, and they do it far better! We give you every chance to foster real connection & true belonging through lots of cool activities. Great experiences and quality time enjoyed together drive focus and results.

Reward & Recognition | In a constantly changing world, you’ll need a strong foothold. You will have a fixed income aligned with your professional experience. We have also leveled up the game with performance bonuses [CB2] to honor your accomplishments.

Are you driven and a team player? Let’s meet and challenge the future together!