Technical Support Engineer

Full time Fintech Forex IT - Systems Engineering Operations

Job Description

Job Overview:

The perfect candidate will configure and troubleshoot our product to address customers' technical issues. Acting as a liaison between customers and internal teams, you'll provide support. Your adeptness in complex networking environments is crucial for the role.

Responsibilities:

  • Manage and maintain trading platforms (MT4 / MT5)
  • Manage and maintain aggregation engines (XCore / FXCubic / Centroid / OneZero)
  • Manage and maintain 3rd party solutions (CRM / MAM / PSP)
  • Provide 2nd level of technical support (internal / external)
  • Manage and execute technical onboarding of clients (Professional and API)
  • Work closely with the IT department to manage and maintain the Trading Platform Infrastructure
  • Work closely with the Dealing department to deliver trading solutions based on business requirements
  • Work closely with the Backoffice department to manage and maintain CRM and Payment Solutions
  • Document internal facing digital content on trading ecosystem supporting the Companies products and offerings as well as internal training material where necessary

Qualifications:

  • 2 years’ experience within the FX and/or FinTech industries
  • Proven working knowledge of MT4 and MT5 trading platform
  • Proven working knowledge of at least one of the following aggregation engines: PrimeXM / FXCubic / Centroid / OneZero
  • Proven working knowledge of FIX API and FIX protocol
  • Above average computer knowledge and technical skills
  • Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
  • Skilled in multi-tasking and strong attention to details
  • Use of multiple systems/applications at once
  • Analytical and troubleshooting skills

What We Offer:

  • Medical Insurance (incl. Dental & Optical)
  • Provident Fund
  • Wolt Monthly Allowance
  • Birthday benefit
  • Discount Scheme
  • Team Bonding Allowance
  • Continuous training and support
  • Flexible working hours
  • Team-oriented and collaborative culture

If you are enthusiastic about making a positive impact and thrive in a dynamic environment, we would love to hear from you.