Technology Community Manager

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 350+ team currently across 9 locations and 6 time zones.

The Role 
Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

The Technology Community Manager is a brand new role created to play a key role in driving operational excellence, breaking down productivity barriers, and fostering a vibrant tech culture. As a close liaison to our Chief Technology Officer in Melbourne, you'll be at the heart of our technology operations, ensuring that everything runs smoothly, from business planning to execution.

In this pivotal role, you'll act as the bridge between the CTO and senior technology leaders, ensuring seamless communication and collaboration across all levels while taking charge of the technology business planning cycle, managing projects and driving initiatives that increase technology engagement and innovation. As an organization that highly values on fostering a collaborating culture, this role will be championing that across our technology team to inspire innovation and growth.

Our ideal candidate is someone who brings a blend of strategic thinking, exceptional organizational skills, and a deep understanding of how technology drives business success. You'll be someone who thrives in a fast-paced environment, is comfortable managing multiple projects simultaneously, and can communicate clearly and effectively at all levels of the business.

As our Community Manager- Technology, your key responsibilities include, but may not be limited to:

• Orchestrating the annual planning cycles, managing key deliverables like board reports, productivity analysis, KPI dashboards, and strategic planning documents.
• Planning and executing flagship technology events, such as engineering showcases and tech town halls, to foster community engagement and innovation.
• Designing and implementing robust feedback mechanisms for technology leadership, promoting a culture of continuous improvement and collaboration across tech teams.
• Aligning resource planning, status updates, and forecasts across technology teams, ensuring efficient allocation and utilization of resources.
• Coordinating financial and business planning cycles within the technology division to ensure alignment with overall corporate objectives.
• Leading financial planning and resource estimations to provide valuable insights for strategic decision-making, in sync with the business calendar.
• Driving the adoption and optimization of core operations tools (e.g., Jellyfish) to improve operational efficiency and streamline processes.
• Developing and maintaining advanced productivity dashboards to offer actionable insights on performance, allocations, and key metrics.
• Partnering with senior technology leadership to support strategic forecasting, business case development, and out-of-cycle proposals.

About You

• Proven track record in a senior technology operations or technology people leadership role at scale.
• Exceptional strategic thinking and problem-solving skills.
• Outstanding communication and interpersonal abilities.
• Demonstrated experience in financial planning and resource management within a technology context.
• Strong project management skills with the ability to drive multiple initiatives simultaneously.
• Deep understanding of technology trends and their impact on business operations.

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas