Operations Specialist (French Speaker)

Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions.

If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you!

Your Role

You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.

Job Description:

• Handle incoming customer queries promptly and professionally

• Investigate and resolve financial transaction issues, including double charges, claims, and chargebacks.

• Perform in-depth research, document checks, and financial crime risk assessments using internal and external sources in close collaboration with the Compliance department.

• Conduct business customer screening and monitor for potential risks, reporting to Compliance Department

• Investigate client-reported issues, provide solutions, and maintain clear communication throughout the resolution process.

• Communicate with customers in English and French (main markets: France, Italy, Spain, Belgium)

• Ensure all submitted KYC/KYB documents comply with internal policies and regulatory requirements.

• Manage sensitive and confidential information with discretion and adherence to data protection standards.

• Process client payment/acceptance setup modifications and profile adjustments accurately.

• Oversee billing, supplier management, and a variety of back-office tasks to support operational efficiency and broaden your expertise.

Requirements:

• Strong analytical and problem-solving skills with attention to detail.

• Excellent written communication skills, with the ability to correspond clearly in English and French.

• Ability to handle confidential information with integrity and professionalism.

• Experience in financial services, risk assessment, or customer support is a requirement.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Proactive and Independent player with developed problem-solving and analytical skills.

• Ability to work in a multicultural team environment.

If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application.

Your Package

? A highly competitive salary (depending on relevant experience: 2400 Eur- 2700 Eur)

? Annual bonus program and regular awards and recognition for the best of the best (?? is that you?)

? Health Insurance (includes all the essentials plus a fund towards your gym membership)

? Life Insurance

? Mindletic Mental Health Gym Subscription

? Office in Old Town of Vilnius

? Regular social events and celebrations.

? Monthly Phone Allowance

? All the tools and equipment you need to do your job

? Flexibility to mix being in the office with working remotely from your home

Your Qualifications:

• English

• Excellent communication skills

• Ability to work together with multiple stakeholders in remote locations

• Ability to multitask and prioritise, focus on most impactful activities without the close supervision

• Ability to work well under pressure and tight time frames

About Market Pay

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more.

With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs.

Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.