IT Engineer (Service Desk)

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

Basic Requirements

1. Education Background: A bachelor's degree or above, with a preference for majors related to computer science and technology, software engineering, information management and information systems.
2. Language Proficiency: Have good English reading and writing skills and be able to smoothly read and understand English technical documents.

Professional Skills

1. ITIL Knowledge: Have an in - depth understanding of the ITIL framework, be familiar with core processes in ITIL such as incident management, problem management, change management, and configuration management. Be able to formulate and optimize service processes according to ITIL standards to ensure the standardized and process - based operation of services. For example, in the incident management process, be able to respond, classify, record, and resolve incidents quickly in accordance with ITIL requirements, minimizing the impact on business as much as possible.
2. Operating Systems and Software: Be proficient in the installation, configuration, and maintenance of the Windows operating system. Be familiar with the use and troubleshooting of Office software and common office automation systems. For instance, be able to quickly solve software compatibility issues under the Windows system.
3. Network Basics: Master network basic knowledge, including TCP/IP protocol, subnet mask, routing and switching principles, etc., and be able to conduct simple network troubleshooting, such as checking network connection problems and IP address conflicts.
4. Fault Diagnosis and Resolution: Have strong fault diagnosis capabilities, be able to use troubleshooting methods and tools to locate and solve faults in hardware devices (such as servers, printers, terminal devices, etc.) and software systems. For example, find out the causes of system failures by analyzing server log files and take corresponding measures to solve them.
5. Work Order System: Be proficient in using the work order system, be able to efficiently create, assign, track, and close work orders, ensuring that IT service requests and incidents are processed in an orderly manner according to established processes. Be familiar with the configuration and optimization of the work order system, and be able to adjust work order processes and rules according to actual business needs to improve service efficiency and quality.

Work Experience

1. Have at least two years of work experience in IT Service Desk or related IT support positions. Those with experience in handling process based and standardized IT services in large enterprises or IT service outsourcing companies are preferred.
2. Those with experience in participating in IT service process optimization projects are preferred and should be able to understand how to improve existing processes using ITIL standards in actual work to improve service quality and efficiency.

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!

Discover your potential with Doo Group. Apply now and be part of our success story!