Technical Support Specialist

What we do?

We are building the future of payment technologies. We are developing a powerful payment platform that enables ecommerce for online merchants.

Payten Turkey is looking for Technical Support Specialist for its Payment Gateway Unit for our Maslak İTÜ office.

About Us: https://www.payten.com/tr/

We are looking for a skilled and highly motivated Technical Support Specialist who will take part in Payten (a member of Asseco) which builds payment gateway technology and solutions in Turkey.

As the Technical Support Specialist you will be an integral part of the Operations team and will be responsible for customer support.

The ideal candidate for this role would be able to successfully multitask between different types of customer service requests over email, phone, and ticketing systems.

About Your Role:

· Provides first contact and incident resolution to customers for Payment Gateway Application problems. Includes both customer telephone support as well as electronically submitted requests

· Determining the best solution based on the issue and details provided by customers

· Providing technical assistance for questions and problems

· Following up with customers to ensure full resolution of issues

· Completing the integration process and giving technical services to customers related Virtual POS by using all the resources (Support system, e-mail & phone).

· Preparing the needed reports within the company, for banks and customers.

· Fulfilling the testing requests which comes from Payten’s other departments.

· Support the payment gateway outsource / license products,

· Coordinate support efforts with the other departments

· Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

About You:

· Minimum 2 years of experience in preferably in payment systems, PSP companies, e -commerce or fintech companies

· Software support specialist or integration specialist experience and a proven track record of delivering quality customer support

· Ability and willingness to work as a part of team

· Stress and problem management capabilities

· Good planning and organizing abilities

· Openness to continuous acquisition of new skills and competencies, as well as to improve existing

Education: Minimum Vocational School – Computer Programming, preferably Bachelor's Degree in Computer Science, Mathematics, Business, or a related field

Language: Native Turkish is must.

English – Advanced: Allowing communication, understanding technical statements and documents associated with duties.

What We Offer:

· Remote work opportunities depending on the position

· Transportation and meal allowance.

· Personal training budget

· Individual pension system (BES) Contribution and private health insurance

· Special leave rights for personal needs

· Refer a friend bonus system

· Buddy is assigned to help you with anything you may need on your onboarding

· Celebrations, parties and happy hours!

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!