Senior Customer Service KYC Specialist

About Bybit:

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Bybit's founder and CEO, Ben Zhou, was formerly from XM, one of the world's largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, Tencent, etc.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Job Description

• Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
• Verify the authenticity of client's personal details before inputting into the system
• Maintain and upkeep of database to ensure data integrity and accuracy
• Handle and review all enquiries raised by clients regarding account related
• Monitor, document and escalate unusual activities or potential red flags.
• Assist in adhering and reviewing the KYC framework including compliance, internal control and SOP including PDPA policies to maintain corporate and statutory/ regulatory requirements.
• Provide feedback to stakeholders for risk management and to optimize work-flow.
• Ensure timely escalation of key risks/issues to management

Requirement

• At least 4-5 years experience in KYC compliance / customer account verification
• Candidates with customer service experience, trained in frontline operations (livechat/ Email / OTC) supporting end-to-end client onboarding process will be ideal
• Has good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.
• Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence
• Advantageous for candidates familiar with compliance applications such as Thomson Reuters World-Check, Jumio, Elliptic etc.
• Self-motivated, ability to multitask and work effectively under pressure and stress
• Detail-oriented with strong controls mindset and time management skill
• Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
• Strong communication (written and spoken) skills in English.
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)