Marketing Operations Manager

  • London, England, United Kingdom
  • 18/06/2020
Full time Executive IT - Systems Engineering Management Marketing Operations

Job Description

About Us

Launched in 2012, is a leading international provider of online payment solutions. is built on 100% proprietary technology and handles every part of the payment process, providing complete transparency across the entire payment value chain.

We currently process 150+ currencies and offer access to all international cards and popular local payment methods to merchants through one integration.

Customers in our portfolio include international businesses like Samsung, Transferwise, Hopper, Virgin and Adidas. Our mission is to partner with smart businesses to optimise their payments, increase revenue and meet the dynamic needs of their customers.

We are building a unique work environment where our people aspire to solve complex problems and deliver valuable solutions. We believe that excellence can be achieved through a dynamic culture driven by collaboration and teamwork.

In May 2019, we raised $230m in what is Europe’s largest ever fintech Series A round, and globally the third largest fintech Series A round of all time. This fundraising round gave us a valuation of around $2 billion.

About The Role

As the first Marketing Operations Manager at, you will own the marketing tech stack, attribution modelling and reporting for all demand generating marketing activities. You have a passion for creative problem solving and you use data and analytics to make decisions. You will work closely with our BI/ Data Science and Sales Operations team to connect data points through the prospect and customer journey via our various marketing & sales automation systems. You will own Marketing’s funnel metrics from across all of our channels (digital, events, SEO, direct marketing etc.) and work closely across the Marketing function to enable the demand engine. This role requires a strong understanding of all marketing automation (Pardot) & CRM systems (Salesforce); data and analytics for reporting purposes; lead attribution, routing & scoring. You will work closely with the rest of the Demand Generation team to connect the dots throughout the funnel to showcase Marketing’s incremental value of its programs.

Key Responsibilities

    • Responsible for all marketing attribution, reporting & business-driven KPIs
    • Oversee all of the marketing tech stack, integrations, and ensuring that they connect to one another to demonstrate incremental value for the business
    • Partner with the commercial function and specifically the Sales Operations team to align strategies, systems, funnels and performance KPIs & results
    • Refine our funnel and processes around lead management, routing by defining clear cross-functional SLAs that enables accountability
    • Partner with the BI team to visualise data in Looker, report on marketing results across the organisation & assess long-term marketing impact
    • Work closely with other marketing teams to support cross-functional processes and consolidated channel reporting

About You

    • +5 years of experience in marketing or sales operations
    • Deep knowledge of the marketing tech stack, metrics & analytics, SQL
    • Expertise in SQL, Google Analytics, Pardot, Salesforce, Looker, Engagio, Demandbase and any other data, analytics experience for marketing & sales
    • Experience working cross-functionally with marketing, commercial, BI, data science, product and digital teams
    • Bachelor's degree in a related field
    • A strong communicator, energetic and willing attitude

We are always looking for great people so if you don’t see a role here that fits you but you want to work with us, please send us your CV and a cover letter explaining the kind of role you are searching for and we will contact you. is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience, skills and personality. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Due to the numerous amount of application received, only the ones corresponding to this job profile will be contacted. If you have not been contacted within 3 weeks please deem your application as unsuccessful.

We are committed to protecting and respecting your privacy. We will only process and retain your information as necessary for the purposes of progressing your application or as required by applicable laws and regulations. We may also collect personal information about you through the application and recruitment process, either directly from you or from third-parties (employment agencies, recruitment websites, former employers, credit reference agencies or other background check agencies). In limited circumstances, we may transfer your information to the following countries outside the EU, while making sure your personal data is treated with the same level of protection offered in the EU. Please refer to our Privacy Policy ( ) for further information about how your data is being collected, processed and retained at