Solutions Engineer

  • Jumio
  • London, UK
  • 02/08/2020
Full time IT - Systems Engineering IT - Software Development

Job Description

Responsibilities
  • Consulting with prospective clients by asking investigative questions to understand the intended use-case and propose recommendation(s) on how best to implement Jumio’s solution to meet their requirements
  • Creating and leading customer facing technical presentations
  • Able to create a working solution by utilising Jumio APIs
  • Actively aiding in the completion of solution presentations, RFPs and RFIs
  • Manage the onboarding of customers to Jumio from kick-off meeting with business and project teams to Go Live
  • Providing technical and functional subject matter expertise to our external customers as well as Jumio Account Executive and Account Management team
  • Working closely with Product Management, Marketing, and other Jumio business units to maintain and improve the technical and functional knowledge of existing and new product features
  • Creating and delivering customised demos on different platforms (web, iOS, Android)
Experience And Qualifications
  • Proven professional experience of SaaS Enterprise level experience in Technical Pre-sales, Technical Implementation Management or Technical Consulting role, including exposure to complex environments
  • Strong customer facing experience, used to interacting with all levels and departments across enterprise customers
  • Strong presentation and customer facing skills combined with excellent verbal and written communication skills
  • In depth technical knowledge, including API, web and mobile programming or scripting languages (including, but not limited to Java, Objective C, .NET, Swift, XML, PHP), computer operating systems (Unix, Windows), mobile operating systems (iOS, Android)
  • Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business
  • Fluency in French, Spanish or Italian highly beneficial
Great To Have Experience And Qualifications
  • Existing knowledge of the ID verification, AML or KYC market and the competitive landscape
  • Knowledge of user digital onboarding, payment and/or risk management systems
  • Degree education in a relevant field e.g. Computer Science, Engineering
  • A ‘customer success’ mentality, able to make using Jumio’s products as painless and positive as possible for customers - leading to increasing volumes of transactions
Key Characteristics And Attitudes
  • Ambitious and driven
  • Adaptable and flexible
  • Articulate and persuasive
  • High IQ and EQ
  • Curious and coachable
  • Commercially aware
  • Resilient and tenacious
  • Big picture and the detail
Example Objectives

We encourage all Jumios to identify new ways of capturing and delivering value. Some of the established measures of success include:
  • Support Account Executives and Account Management to secure booked revenue from new and existing Customers
  • Managing and documenting activities from initial customer engagement to Go Live
  • Maintaining a low average of implementation’s time to go live
Progression
  • Solution Engineers gain a lot of customer facing skills in the pre-sales and implementation capacities as well as developing their technical capabilities through training and coaching
  • The company is expanding rapidly, providing opportunities for career progression to senior positions as the team expands
@Work:

Jumio’s London office is based near Shoreditch within easy access of Moorgate and Old Street tube stations. It’s a vibrant environment with a mix of Account Executive, Solution Engineer, Product, Legal, Security and People and Culture team members. With regular socials, free snacks, pool, darts and Dexter the office dog it’s a driven but fun culture.

Company

Jumio is the future for online and mobile ID verification. We are the largest and fastest growing company in the ID verification space. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Equal Opportunities: Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.