Product Analyst

  • Upgrade Inc
  • Phoenix, AZ
  • 02/08/2020
Full time Sales Analysts

Job Description

Upgrade is a fintech unicorn backed by a top 10 global bank and other leading fintech investors. Founded in 2017, Upgrade has already delivered $3 billion in consumer credit and achieved $100 million in annual revenue run rate and cash profitability.

Upgrade is building a neobank offering exceptional value to mainstream consumers, including affordable and responsible credit through cards and loans. In 3 short years 10 million people have already applied for an Upgrade Card or loan.

Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably.

We are looking for new team members who get excited about designing and implementing new and better products and join a team of 300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.Responsibilities
  • Support scaling up the Upgrade Card by improving the customer experience.
  • Analyze and monitor performance of existing and new features and identify areas of improvement.
  • Work closely with the operations team to monitor, troubleshoot and solve issues across origination, verification and servicing.
  • Define new products and features with specs, wireframes, and product flows.
  • Expertise in lending industry and/or Fintech preferred.
  • 2+ years of analytics/product management experience in a fast-paced, entrepreneurial environment.
  • Fluency with product development tools, SQL, web analytics and AB testing software.
Benefits / Perks
  • Great OPEN office environment.
  • Conveniently located in the heart of downtown Phoenix.
  • Close to light rail and public transportation.
  • Comprehensive benefits package: medical, dental, vision, HSA / FSA, life insurance & disability.
  • Paid parking.
  • Monthly Wellness Incentive Program.
  • Paid time off.
  • Kitchen stocked with beverages and snacks.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.