Account Management Coordinator

  • British Business Bank
  • Sheffield, England, United Kingdom
  • 02/08/2020
Full time Administration Backoffice Customer Service

Job Description


You will work with the Bounce Back Loan Scheme (BBLS) team, coordinate meetings and events as required, manage BBLS mailboxes, lender queries and provide administrative support to the team. You will support the BBLS Team Director and Senior Account Managers to ensure a high quality and consistent service is provided to our Lenders and potential Lenders.

You will deliver administration activities for the BBLS Team to support the team in providing effective management of existing lender relationships.

Another responsibility will be to gather and manage information from Lender queries, and teams across the business; to ensure that the Lender Manual, and associated best practice templates used by lenders, remain relevant and contain the most up to date policy and best practice.

You will coordinate answers to lender queries and communicate these to lenders accurately and promptly. You will provide and co-ordinate scheme expertise in order to offer lender guidance regarding all BBLS related processes.

Previous experience in account management would be advantageous.

You will be highly organised, detail orientated, and be able to build effective and productive working relationships with both colleagues and third parties.

The ability to manage multiple priorities efficiently and remain calm under pressure will be essential, as well as being resilient and diplomatic.

For more information on BBLS please follow this link: Bounce Back Loan Scheme

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The British Business Bank is a unique and exciting institution. Its mission is to help drive economic growth by making finance markets work better for small businesses - wherever they are in the UK and wherever they are on their business journey - enabling them to grow and prosper.

Established in 2014, it is a 100% government-owned economic development bank organised as an arm’s length body with an independent Board.

To deliver its programmes, the Bank works through more than 150 finance partners such as high street and digital banks, leasing companies, venture capital and private debt funds and fintech platforms.

Currently, we employ around 370 people, split between offices in Sheffield and London.

Please note all candidates applying for this role should have the right to work in the U.K.