SMB Onboarding Specialist

  • PayBright
  • Toronto, Canada
  • 02/08/2020
Full time Administration Operations Backoffice Sales

Job Description

About Us

PayBright provides flexible, affordable, and transparent payment options for Canadians. We partner with merchants to offer innovative payment plans at the point of sale – both in e-commerce environments and in-store locations. We are one of Canada’s fastest growing fintech companies and have partnered with over 6,000 merchants across Canada including major retailers such as Wayfair, eBay, and Samsung. To date, we have helped over 300,000 Canadians purchase services and products. We are a diverse and growing team of over 130 people located in downtown Toronto. Visit us at

We are hiring a talented and motivated Merchant Success Specialist to join our winning team where you will have a chance to innovate, grow, and make a difference. As a member of the Merchant Success team, you will be responsible for activating, maintaining, and managing relationships for PayBright’s merchant partners across Canada.

This role involves activating and onboarding new merchants, communicating and building relationships with our merchant partners, explaining our offering, training, and coaching their staff to maximize their usage of financing plans to drive business growth. To be successful in this role, you must thrive in a fast-paced environment and be an enthusiastic team player with a positive attitude.

The Role
  • Successfully onboard and train our new merchant partners
  • Become an expert on PayBright’s products to provide recommendations, best practices, and on-going support for our merchants
  • Support existing merchant accounts and troubleshoot basic technical issues and coordinate with our Tech/Product teams to investigate issues
  • Contribute on proactive merchant engagement campaigns to drive adoption, satisfaction, and revenue growth
  • Work closely with our Merchant Success Managers to identify opportunities to grow our merchant accounts
  • Strong interpersonal skills and independence
  • High motivation and strong desire to succeed
  • Attention to detail, ability to multitask and meet deadlines under pressure
  • Caring team player able to work closely with the rest of the team to achieve shared goals
  • Curious, motivated, and excited to solve problems for our merchants
  • Excellent organization and planning skills
  • Tech savvy, with moderate to basic experience in e-commerce and digital marketing
  • Strong entrepreneurial drive and work ethic
  • Successful B2B client management and/or customer success track record an asset
Why should you apply?

PayBright offers an outstanding work environment in a high-growth industry

We focus on creating a positive and cohesive team-based environment and aim to have fun doing our jobs!

Monthly and quarterly team events and social activities

We Offer Attractive Compensation And Benefits, Including Equity Participation

We have a prime downtown Toronto location near amenities and public transportation

Equal Employment Opportunity

Our diverse and inclusive team is part of what makes PayBright a fulfilling place to be. PayBright is an equal opportunity employer and welcomes applications from all backgrounds.

If you require any accommodations during the hiring process, please let us know and we will work with you to meet your needs.