PayBright provides flexible, affordable, and transparent payment options for Canadians. We partner with merchants to offer innovative payment plans at the point of sale – both in e-commerce environments and in-store locations. We are one of Canada’s fastest growing fintech companies and have partnered with over 6,000 merchants across Canada including major retailers such as Wayfair, eBay, and Samsung. To date, we have helped over 300,000 Canadians purchase services and products. We are a diverse and growing team of over 130 people located in downtown Toronto. Visit us at paybright.com.
We are hiring a talented and motivated Merchant Success Specialist to join our winning team where you will have a chance to innovate, grow, and make a difference. As a member of the Merchant Success team, you will be responsible for activating, maintaining, and managing relationships for PayBright’s merchant partners across Canada.
This role involves activating and onboarding new merchants, communicating and building relationships with our merchant partners, explaining our offering, training, and coaching their staff to maximize their usage of financing plans to drive business growth. To be successful in this role, you must thrive in a fast-paced environment and be an enthusiastic team player with a positive attitude.
Successfully onboard and train our new merchant partners
Become an expert on PayBright’s products to provide recommendations, best practices, and on-going support for our merchants
Support existing merchant accounts and troubleshoot basic technical issues and coordinate with our Tech/Product teams to investigate issues
Contribute on proactive merchant engagement campaigns to drive adoption, satisfaction, and revenue growth
Work closely with our Merchant Success Managers to identify opportunities to grow our merchant accounts
Strong interpersonal skills and independence
High motivation and strong desire to succeed
Attention to detail, ability to multitask and meet deadlines under pressure
Caring team player able to work closely with the rest of the team to achieve shared goals
Curious, motivated, and excited to solve problems for our merchants
Excellent organization and planning skills
Tech savvy, with moderate to basic experience in e-commerce and digital marketing
Strong entrepreneurial drive and work ethic
Successful B2B client management and/or customer success track record an asset
Why should you apply?
PayBright offers an outstanding work environment in a high-growth industry
We focus on creating a positive and cohesive team-based environment and aim to have fun doing our jobs!
Monthly and quarterly team events and social activities
We Offer Attractive Compensation And Benefits, Including Equity Participation
We have a prime downtown Toronto location near amenities and public transportation
Equal Employment Opportunity
Our diverse and inclusive team is part of what makes PayBright a fulfilling place to be. PayBright is an equal opportunity employer and welcomes applications from all backgrounds.
If you require any accommodations during the hiring process, please let us know and we will work with you to meet your needs.