Programme Director - Enterprise

  • Form3
  • London, UK
  • 16/09/2020
Full time IT - Systems Engineering IT - Software Development Executive Management

Job Description


We're looking for a talented Enterprise Programme Director to join the team and help Form3 change the way that payments infrastructure is provided to Banks, FinTech and other regulated institutions across UK, Europe and the US.

Reporting into the Customer Success - Head of Enterprise, this role will combine programme and relationship management both pre and post sales. The focus of this role will be to proactively manage programme development and customer requirements to foresee challenges and opportunities. Your aim will be to develop long term customer relationships, focused on delivering against their key objectives.
  • Advise and help shape the strategic direction, approach, activities, timings and deliverables
  • Manage multiple work streams to achieve delivery of key programme milestones
  • Ensure expectations of key stakeholder (Form3 and Customer) are managed in line with business objectives and Form3 product strategy
  • Lead contractual negotiation with customer(s)
  • Coordinate the legal and security processes, whilst taking the lead on all internal and external communications for complex enterprise customer engagements.
  • Primary escalation point for subject matter experts and workstream leads to help maintain focus on delivery
  • Define and manage programme communications to internal and external stakeholders
  • Working across Form3, lead and manage programme resource requirements
  • Interaction with technical and operational implementation teams
  • Capturing and understanding of key opportunities for enhancement in products and services to feed into Product
  • Manage and report on the overall programme(s), delivery budget and forecast for the programme(s)

What We're Looking For

We are looking for an experienced Programme Manager or Director from the Payments or Financial Services space. Ideally this applicant will have a strong interest in technology and is able to bridge the gap between programme and relationship management effectively. That being said, if you can show experience in the below areas, you will be considered:
  • Experience managing large scale (Enterprise) projects/programmes
  • Track record of managing technical projects within the financial services/banking industry
  • Have an understanding of/experience working with payments schemes (FPS, BACS, SEPA, SWIFT)
  • Experience in negotiating and leading legal and contractual processes
  • Ability to effectively communicate with internal stakeholders and be the first point of contact for all customers
  • Proven history of managing and reporting on overall programmes

About Us

We are an award-winning cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.

We celebrate diversity, promote entrepreneurialism and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.


At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.

  • 30 days annual leave plus Bank Holidays
  • Remote friendly environment
  • Flexible working arrangements
  • Udemy and educational reimbursements
  • Full details are available on our careers page