Danish speaking Customer Service Agent

  • Qliro
  • Stockholm, Sweden
  • 15/09/2020
Full time Customer Service IT - Systems Engineering IT - Software Development

Job Description

Qliro has a track record of delivering new products and services at an unmatched speed. We are active in an exciting intersection of the e-commerce, payment, and financial services markets. We target both leading online merchants and millions of Nordic consumers seeking superior digital payments and consumer finance products.

Customer Operations are standing in front of an exciting journey; prepare and set the structure for future growth and development. You will have the possibility to develop as an employee. Do you want to be a part of the making of create the best and exhilarating atmosphere for both our customers and employees?

We’re now looking for a customer service agent to be a part of our operations team. As a customer service agent, you will be one of the first outside employees of the company and work with enhancing the customer experience to create loyal customers.

Your area of responsibilities will be to:

  • Be responsible for creating and generating Experience WOW to Qliro’s customers by managing our customers inquires
  • Manage incoming customer service inquires per phone, chat and e-mail (primarily Danish customers but also Swedish and Norwegian customers when needed).
  • Identify and assess customer’s needs to achieve customer satisfaction
  • Be part of the development of the company’s routines and policies in customer treatment.

We believe you:

  • Fluent in Danish, Swedish and English verbally and in writing, knowledge in other Nordic languages is meritorious
  • Service-minded and passionate about creating customer satisfaction
  • Driven and willing to grow within the company
  • You are detail oriented and can handle multitask at ease
  • Are structured, flexible, engaged and have great communication skills
  • Have experience in customer service towards E-commerce, banking or finance

The employment will be based at Qliro’s office in Stockholm and we want the right person to join us as soon as possible.

Interviews will be conducted on a rolling basis. Should you have any questions, please contact work@qliro.com

WOW in everything we do

We are currently transforming Qliro to cater for both the next levels of payment services to consumers and merchants as well as becoming a Digital Banking Platform. We do that by embracing technology, leverage partnerships, accelerate through data, empower sustainability, and drive outstanding consumer experience. Our goal is to be known as a trusted partner to merchants and to provide an exceptional digital banking experience for consumers – simply WOW.

As a team member, "a Qliroer," you will be offered to work in a dynamic and fast-paced Fintech environment. We thrive on challenges, personal growth and we have a culture that emphasizes learning and development embracing our core values. We believe that through collaboration and our everyday curiosity, we feel empowered and can take accountability. Together we work hard to create a workplace that is diverse and inclusive. We strive to empower our people to manage their time and work effectively and, wherever possible. We promote flexible working hours to help you juggle your everyday life and love the work you do.