Business Systems Analyst

  • Guaranteed Rate
  • Chicago, IL
  • 22/02/2021
Full time IT - Systems Engineering IT - Software Development Analysts

Job Description

Job Description

Senior Business Systems Analyst
The Financial technology space "Fintech" is booming, and Guaranteed Rate is at the center of it. We are growing like crazy and are one of the most successful Chicago startups. We are focused on automating the mortgage process for consumers. Imagine getting a mortgage with no email, no faxing, no stack of papers in 10 days or less instead of 40 or more! If you have been through the process of buying a home, you know how amazing this will be. We are the #5 lender in the country and one of only 2 that is independent (not a bank) so we are in a good spot to win this race. We have already made tremendous strides and we are looking for someone who wants to help us finish the job and disrupt the entire industry.

Who is GR?

The Awesomeness Doesn’t End There, We Also Have

Guaranteed Rate is not your typical company and certainly not your typical mortgage company. We are technology driven, have tons of energy and we love what we do – great people and great products alongside our impeccable customer service (83 NPS, unheard of.). We’re in a River North office with exposed brick and duct work, windows we can actually open during the summer.
  • Holiday parties? We got’em! Not just major holidays, any holiday….Mardi Gras, Valentine’s Day, St. Paddy’s Day, Opening Day, Boxing Day (for our Canadian employee), Sweetest Day, Groundhog Day, etc..
  • Game room, library and white board paint for collaboration – yeah, it’s awesome.
  • Access to our free GR nurse practitioner. Psshh who needs a doctor’s appointment when our nurse can do it all? Did we mention the free part?
  • 401k with some matching, Blue Cross health care coverage – yup, dental and vision too, short-term disability, life insurance – we got ya covered on this one, legal assistance – for a small monthly fee.
  • Oh and did we mention you get a big fat employee discount on the origination fees to get a new mortgage or refinance thru Guaranteed Rate?

So what do we want from you?
  • Produce quality business requirement artifacts – may include Business Process Models, User Stories, Use Cases, Business Rules, Non-Functional Specifications, and User Interface Design Specifications – for the largest and most complex projects.
  • Coordinate multi-team projects to determine what work your team may need to build in tandem with other teams. Organize and prioritize the team's product backlog to match.
  • Dive deep in understanding our loan process and workflows within pods to understand how enhancements will impact our borrower experience, sales & operations, and other downstream functions in the organization.
  • Puts the customer and/or end users first when diving deep and researching a new feature or enhancement.
  • Work quickly without waiting to identify the right SMEs and stakeholders in the organization in order to gather the information needed to document what a new feature or enhancement is and how it solves a particular business problem.
  • Act as a liaison and translator to end users, customers, and stakeholders.
  • You are a self-starter, self-motivated, proactive, & take initiative without asking for permission. You're willing to set & negotiate deadlines and be comfortable working with technical and business teams.
  • Working directly with product development teams answering questions that arise through discovery during software implementation efforts
  • Track, quantify & share wins gained from deployed system features and process enhancements.
  • Be engaged throughout the whole product development life-cycle and keep the bar for quality high (while keeping the end user and customer top of mind!).
  • Work directly with all levels through senior & executive management across the organization and be considered the highest-level functioning expert.
  • Provide walk-throughs and demos of completed software features to the business.
  • Clearly communicate and set and re-set expectations with executive management on the team's backlog, what has been completed, what is planned to be completed, and any challenges the team is facing, or help & support is needed.
  • Willing to share ideas and influence the product backlog and roadmap with the product/technical team.

Minimum Qualifications
  • 5+ years BA experience with software/web development in an Agile/Scrum environment
  • 5+ years of experience in Mortgage industry.
  • Advanced analytical, problem-solving and troubleshooting skills with proactive customer service skills
  • Proven ability to create, dissect, and challenge use cases and user stories in an agile environment
  • Strong organizational and critical thinking skills
  • Excellent verbal communication and technical writing skills with ability to translate complex concepts between business customers and technical project team
  • Ability to multi-task, manage priorities
  • Have demonstrated success in working on making cross-team projects successful
  • Bright, smart, individual who has a track record of getting-things-done under almost any circumstances

  • Experience in environments where Test Driven Development (TDD), Behavior Driven Development (BDD), and similar “test first” techniques and methods are employed
  • Skill and experience working with traditional use case-based analysis of business processes (BPM, UML)
  • Scrum Master Certification (CSM), Certified Business Analysis Professional Certification (CBAP), PMI Professional in Business Analysis Certification (PMI-PBA)

About Guaranteed Rate…

Guaranteed Rate is the seventh largest retail mortgage lender in the United States. Headquartered in Chicago, the company has approximately 195 offices across the U.S. and is licensed in all 50 states. Since its founding in 2000, Guaranteed Rate has helped hundreds of thousands of homeowners with home purchase loans and refinances and funded nearly $23 billion in loans in 2018 alone. The company has become the Home Purchase Experts® by introducing the world's first Digital Mortgage technology and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Guaranteed Rate won an American Business Award for its Digital Mortgage technology in 2016, ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2015, was chosen Top Lender 2016 by Chicago Agent magazine and made the Chicago Tribune ’s Top Workplaces list five of the past six years. Visit for more information.

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