IT - Systems Engineering
IT - Software Development
Application Support Analyst
Bankable is an award-winning fintech company that displaces payment and banking inefficiencies worldwide since 2010. We have recently announced a strategic partnership with Visa, allowing us to accelerate our expansion in Europe, North America and the Middle East.
Bankable can power any product or service which involves collecting funds, storing funds and paying funds irrespective of the currency and the payment methods used. Our real-time cross-border digital and payment solutions are used by global corporates and banks such as ABN Amro, Emirates and Airbus as well as scale-ups such as Glovo and Spendesk.
Everyone at Bankable is encouraged to take initiative and has the flexibility to grow and shape their careers based on ambitions and interests.
We are growing... a lot! Every area of Bankable is growing, all driven by awesome commercial growth and customer acquisition. We are currently looking for an Application Support Analyst to join our Production Services team where you will providing high quality service to our clients and our internal teams.
The Production Services team is one of the client facing teams at Bankable and manages the service to our clients both in Day-to-Day operations and helping deliver new functionality to production. Our clients are European and soon to be Global. The role will work closely with Client Services, Technology, Implementation and Delivery.
Main Duties & Responsibilities
Work with our clients to resolve issues, propose known solutions or workarounds and assist management in the highlighting client needs.
Work with internal Delivery and Engineering teams to understand in depth the products they have built and how the team can sufficiently support these products.
Handling complex and advanced production issues and tickets whilst guiding and supporting team members to increase their skills and improve overall team performance.
Working on 1st, 2nd and 3rd line support issues, but also advanced Application Support for internal and external tickets.
Qualifications & Experience
Experience of working on a Service Desk, in Application Support or Customer Services within FinTech/Financial Services.
Desirable to have experience working with Internet facing applications
Desirable to have experience working in dynamic and regulated environments (e.g. PCI DSS, ISO27001)
An understanding of Internet technologies, including APIs, and how they are used a benefit
An understanding of payment processes (e.g. Visa\\Mastercard, UK Faster Payments, ISO8583, SEPA) a benefit
In depth knowledge of tools such as Linux, SQL and JIRA.
Clear written and verbal communication skills
Genuine passion for Client Support and how it can bring value to businesses/customers
Continuous learner, able to demonstrate a familiarity with current trends
Can communicate effectively with technical and non-technical stakeholders at different levels
Work at a fun, fast-paced, award winning FinTech with headquarters in Canary Wharf (Due to Coronavirus, we have been operating as a fully remote business and will provide remote and flexible working moving forward)
Support, training, personal and professional development
Plenty of opportunities for progression
A collaborative work environment where you are encouraged to take the initiative
You will have the flexibility to grow and shape your career within Bankable, based on your interests and ambitions