Due to continuous expansion of our global operations, we currently seek to hire an experienced Head of Back Office. The selected candidate will be responsible to organize and oversee the daily operations of the department, by managing its procedures and coaching its people.
The area of responsibility for this role is very wide, thus requires thorough knowledge of client funding and account opening best practices.
Supervise the global account opening and funding team, regarding the opening of trading accounts quality check, funding process and customer service.
Analyze on a constant basis the department activity, payment systems activity, suspicious activity, KYC, AML procedures etc.
Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers in daily inquires and problems.
Liaise with Senior Management team to make decisions for back office operational activities and set strategic goals.
Revise and/or formulate policies and promote their implementation within the department
Manage the procedure of customers account establishment, maintenance and closures
Liaise with other departments to escalate and resolve any issues
Monitor and approve correct workflows, improve internal systems, propose new more efficient procedures
Assist in the training of relevant staff to ensure continuing competence in accordance with the CySEC, FCA, ASIC, FSCA (South Africa) regulations
Prepare daily, weekly and monthly reports with the funding activity and make suggestions for new developments to the Senior Management.
University degree in Business Administration or in any other related field
Previous experience in a similar position
Cysec Advanced qualification will be considered an advantage
Proven experience in a Managerial position
Excellent command of the English and Greek languages
Excellent knowledge of Microsoft Office
Advanced Excel skills will be considered an advantage
Excellent communication and interpersonal skills
Attention to detail and target oriented
Demonstration of willingness to contribute to the business
IronFX is the award-winning Global Leader in Online Trading, with 10 trading platforms and over 200 tradable instruments in forex, spot metals, futures, shares, spot indices and commodities. IronFX serves retail and institutional customers from over 180 countries in Europe, Asia, the Middle East, Africa and Latin America while providing support in over 30 different languages.
IronFX clients can benefit from round-the-clock coverage delivered by one of the world’s largest and most accomplished global client coverage teams. The IronFX customer-centric model offers top trading functionalities through its platforms combined with the widest suite of products at the best pricing and execution. Daily market news feed and insightful research gives clients access to the best information and data to make informed trading decisions.
We further wish to mention that as a financial institution, IronFX abides by the applicable international and European regulatory standards. The IronFX Group of Companies comprises of investment firms authorised and regulated by the competent financial authorities, the FCA (FCA No. 585561), ASIC (AFSL No. 417482), FSCA (FSP No. 45276) and CySEC (Licence No. 125/10) and operating throughout the world. We note that none of the said group companies have neither received a fine or penalty by any competent authority nor has any Court ruled against any of the group companies.