As a member of the growing 11:FS sales team, you will be responsible for nurturing and growing our existing client base at strategic and enterprise level. As well as identifying new prospects, within these existing organisations, across global markets. Our focus is to retain our 11:FS Pulse clients from the verticals below:
Incumbent and challenger banks
Broader technology providers
B2B service providers
What will you be doing?
Proactively account manage existing clients with the ultimate goal being to upsell and renew contracts. Execute a complex, solution-based consultative sales process to identify client pain, develop needs, qualify and formulate value-based solutions.
Account Management of clients (60%)
Develop existing engagement strategy for our global clients, with a particular focus on enterprise accounts
Onboard new clients and help client users get the most of the platform
Manage ongoing client relationships at a strategic level, including regular account reviews, briefings on industry trends, communicating product updates, etc (with the support of events/research colleagues)
Administer top tier client accounts day to day, including being the primary point of contact and handling requests for content and seat changes
Share responsibility for responding to and resolving ad-hoc customer issues with the product team
Gather customer feedback and proactively identify opportunities for Pulse to expand to serve users in different client functions/types
Own the engagement metrics for key accounts and work with the Growth Lead on optimising these
Develop a nuanced understanding of the financial services industry, with particular focus on trends and fintech innovations
Support the sales team in renewal and upsell conversations, including identifying opportunities to upsell licences to existing accounts
Understand the client’s broader needs, proactively identify opportunities for research and consultancy projects and communicate that to consultancy/research colleagues
Ideally, a background in financial services
Experience of people management or at minimum mentoring
Excellent customer service skills.
Proven experience in data analytic tools and reporting output.
Demonstrable evidence of track record of account management and sales.
Able to set clear strategic direction and focus on increasing your scope of influence in order to have a greater impact.
Demonstrable evidence of track record of success working frontline with clients and/or customers.
Passion for working with emerging technologies and a desire to deeply understand and demonstrate value for prospects gained from a positive working relationship with 11FS.
Excellent communication (written and verbal), interpersonal and presentation skills.
Exemplary and highly driven work ethic.
Able to function independently, as well as collaboratively with 11:FS team members.
Passion, confidence and ambition to fundamentally transform the way in which prospects change the fabric of their services to realise exceptional outcomes and results.
Competitive commission scheme
New Mac laptop
Pension - match up to 4%
Enhanced maternity, paternity & adoption leave
Free eye test and contribution to eye wear for VDU
Corporate gym membership
Season ticket loan
Birthdays off (or your child’s if you prefer)
11:FS is on a mission to change the fabric of financial services. Our Consulting & Research practice builds challenger propositions globally, like we did for Natwest with Mettle. Our Pulse team creates a benchmarking tool used by the likes of Monzo, Starling, Natwest and Tesco Bank. Our Foundry team are delivering a Financial Services Operating System to help businesses quickly add financial services to their offering. On top of all of that, we’re a media company, generating content that supports our brand and changes the conversation - not necessarily in that order.
Unfortunately we are unable to sponsor Visas at this time, but please do check back in with us in the future.
11:FS does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.