bunq
Amsterdam, Netherlands
At bunq we’re not just a bank-we’re movement, empowering people to bank on their teams teams. As the guardian of our promises to users, your mission is to ensure a seamless and secure experience. You’ll keep a vigilant eye on performance and dive deep into the workings of the 1st line teams to proactively prevent operational disruptions and security incidents. You'll also drive the implementation of robust processes and automations to track and mitigate risks across every aspect of the User Wish List, ensuring we consistently deliver on what matters most to our users. Take Ownership This role ensures a seamless user experience by proactively monitoring critical processes, identifying potential gaps, and continuously refining procedures to meet every user’s needs. The following ownerships will guide you through the specific responsibilities and knowledge areas for spotting and resolving risks that could prevent us from delivering on user expectations:...