2 jobs in Hong Kong, Hong Kong

FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry. We are looking to hire a Chinese Speaking Customer Experience Officer to join our successful and dynamic team. If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role!  Working Hours: 08:00 AM-16:30 PM 14:00 PM -22:30 PM  Job Responsibilities Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours. Resolving misunderstandings and handles “difficult” client in a polite and professional manner Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and...

Company Overview: Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide. Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news, and analysis, as well as trading and risk management services within a comprehensive user-centric Fintech ecosystem. Serving more than three million users globally, Mitrade is accessible via various platforms such as mobile (iOS and Android), desktop applications, and web browsers. Job Description End-User Support: Provide first-level support for Windows and macOS devices (e.g., login issues, basic troubleshooting, software installation). Handle user onboarding/offboarding, including account setup, device allocation, and...