AIRSOFT LTD
Tel Aviv, Israel
AIRSOFT Technology, a leading B2B technology provider for FX/CFD/Crypto Brokerage are seeking an exceptional individual to join our team in the role of Customer Support Specialist to assist our customers with technical issues when using the company’s products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
• Respond to customer queries in a timely and accurate manner, via email or chat
• Identify customer needs and help customers understand and use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios...