$1,200 - $1,350 monthly
FXGT
Remote (Hong Kong)
FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry. We are looking to hire a Chinese Speaking Customer Experience Officer to join our successful and dynamic team. If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role!
Working Hours:
08:00 AM-16:30 PM 14:00 PM -22:30 PM
Job Responsibilities
Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
Resolving misunderstandings and handles “difficult” client in a polite and professional manner
Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and...