MANGOPAY
Paris, France
As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris or Luxembourg. What you'll be doing Provide Top-Notch Customer Support via telephone, web-form, email and chat Respond to customer compliance, finance, fraud, technical and commercial inquiries and more Troubleshoot varying degrees of different problems Organize, plan, and prioritize workload, and complete other assigned special projects as needed Educate customer on the use of our API and product Accurately document and update records in required systems Build customer loyalty through exceptional customer service Contribute ideas on ways to improve products and services Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.) Perform additional duties within the department as needed Qualifications...