Inpay
Copenhagen, Denmark
We are seeking a proactive and customer-focused 1st line Support Specialist to be a part of Inpay's Operations Department centrally located at the heart of Copenhagen. As the connection between our customers, providers and internal teams, the Operations Department is critical in providing professional and efficient customer and provider support. As a Support Specialist you will play a key role providing prompt and professional support to our customers and providers. This position serves as the first point of contact for troubleshooting, inquiries and resolving technical and non-technical issues, ensuring a seamless customer experience. This role is a unique opportunity to build Process Excellence in the department. Note: The role is based out of Copenhagen Primary Responsibilities CUSTOMERS AND PROVIDERS: Provide B2B support by responding to customer and provider inquiries via chat and Zendesk. Address a variety of issues, payment status, transactions discrepancies...