2 Trading Services Analyst German jobs in Kraków

Are you a self-driven and detail-oriented individual, with passion for financial markets? Would you like to be a part of strong and successful Compliance Team that fosters innovation and creativity? You may be someone we're looking for! So, who are we? Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across...

As a Technical Customer Support Specialist, you will act as the first point of contact for our B2B customers, troubleshooting, analyzing, and prioritizing incoming requests such as technical issues and questions. You will also collaborate with internal stakeholders to provide insights, data, and the customer perspective to drive improvements. What you'll do: After an intensive training program to familiarize yourself with our software’s functionalities, respond promptly and professionally to customer inquiries via email and phone, prioritizing issues based on urgency. Help customers use our SaaS products, providing guidance on functions and back-end operations. Offer support for technical issues related to Billtrust software and systems. Work with Account Management, Customer Value Management, and Product Development teams to address customer needs and enhance their experience. Use customer feedback to proactively suggest product and process improvements. Identify...