102 customer support specialist jobs

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 320 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Our team currently provides support in 8 languages and consists of more than 90 very dynamic, super-friendly and passionate individuals. At the moment we are looking for a highly motivated and bright Turkish speaker to join our...

Who we are? Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into an Admirals Ecosystem, meeting people's life-long needs and making personal financial management easy to use, affordable, and secure. We are constantly expanding and diversifying our product offerings using market segmentation and known as the quality market leader throughout the years. Today, the Admirals team has over 350 professionals in 18 countries. Currently, we are seeking to hire a super-motivated Customer Support Specialist (French Speaker) to join our fantastic Customer service team and make an impact on our Company's service and business growth. Why should you become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach toward employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and...

Description WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your mission: Customer Support Department is one of our largest in Lithuania and all we care about is making our...

Who we are? Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into an Admirals Ecosystem, meeting people's life-long needs and making personal financial management easy to use, affordable, and secure. We are constantly expanding and diversifying our product offerings using market segmentation and known as the quality market leader throughout the years. Today, the Admirals team has over 350 professionals in 18 countries. Currently, we are seeking to hire a super-motivated Customer Support Specialist (French language) to join our fantastic Customer service team and make an impact on our Company's service and business growth. Why should you become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach toward employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and...

What You'll Do: The Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes. Helping...

Who we are? Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Ecosystem, meeting people's life-long needs and making personal financial management easy-to-use, affordable and secure. We are constantly expanding and diversifying our product offerings using the market segmentation and known as the quality market leader throughout the years. Today, Admirals team is over 350 professionals in 18 countries. Currently, we are seeking to hire a super motivated and skilled Customer Support Specialist (Spanish language) to join our fantastic Customer serivce team and make an impact in our Company's service and business growth. Why should you become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills...

What You'll Do: The Senior Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes....

What You'll Do: The Senior Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes....

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria!We’re currently looking for a Customer Support Specialist - French speaking to join our team and help spread our message. Key responsibilities: Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls...

Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 12.1 billion. As a heavily regulated (11 financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus. Role Overview: We are actively looking for a Customer...

Who we are? Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy-to-use, affordable and secure. We are constantly expanding and diversifying our product offerings using the market segmentation and known as the quality market leader throughout the years. Today, Admirals team is over 350 professionals in 18 countries. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group...

Description eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world. With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets. We are constantly growing and are excited to share that we are looking for a Customer Support Operations Specialist to join our team! What will you be doing? Handling direct communication with clients via calls, emails and live chats on any deposit issues / requests Processing of clients wire deposits Monitoring clients deposits and handling any issues Handling of account maintenance...

Company Description By joining Swissquote, you will become a member of the sector's leading company. You will be encouraged to develop your skills and to grow within teams of highly qualified specialists. We encourage personal development and actively support creative team work, leadership and responsibility. As a Service Desk Specialist In Our IT Department, You Will Join a Team Of 10 People (including You) Where You Will Actively Take Charge Of user assistance for 1100 people in the HQ and branch offices, Office applications (standard and business) including treatment, solving and follow-up of issues. Job Description Ensure telephony duty and user reception, following Service Desk opening hours, Handling all level 1 and 2 incident and issues in our ticketing tool and ensure the follow up with users, Execute analysis and diagnostic for quick answer remotely or escalate issue to the other teams, Manage the life cycle of each request and issues and provide feedback...

At Trustly, we’re passionate about simplifying the way people transfer, pay, and get refunded online. Our payment solutions serve merchants in various industries. This includes E-com, Financial Services, Gaming and Travel – linking the world’s top brands with millions of consumers who expect security and convenience. Our people are from all corners of the globe, and this we’re proud of. We strongly believe that diversity is what helps us create solutions that are more inclusive. Making sure that we’re constantly innovating. Our fast-growing team is headquartered in Stockholm, Sweden with additional offices across Europe and the Americas. Together, we are modernizing payments and the work you’ll do here will make a lasting impact. About The Team At Trustly’s Merchant Service we strive to provide an industry leading service experience to our customers. We go above and beyond by assisting customers efficiently, accurately and with a friendly touch. We believe that's the key to...

Description The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us...

Sygnia is an innovative FinTech company based in South Africa and listed on the main board of the JSE. The company provides asset management, stockbroking, and administration services, as well as a wide range of savings products, to institutional and retail clients. All that we do is supported by leading-edge technology platforms. We are looking for an exceptional individual to join our Upfront Compliance Team in the capacity of a Compliance Specialist DUTIES AND DAILY RESPONSIBILITIES: Contribute towards a compliance culture that values responsible conduct and compliance with internal and external obligations. Assist with the drafting of standard operating procedures. Provide technical compliance and operational support to the Upfront Compliance Team. Ensure that Companies and Trust are properly vetted before onboarding. Facilitate the take on of Institutional clients as and when required. Stay abreast of changes in legislation and facilitate training...

Overview BidX Markets provides tailored institutional liquidity solutions to professional traders, brokers and hedge funds across a range of products, including FX, metals, and Digital Assets. Are you ready to become a key team member in a quickly growing start-up and work alongside established industry professionals? We are looking for a talented Operations professional to join the team and help elevate our operations to the next level. This is a varied role that exploits a range of different skillsets, including front and back-office responsibilities. You will be managing our trading platforms; taking clients from technical onboarding all the way to live trading; supporting colleagues, clients and technology partners to ensure excellent client experience. There is scope to take on individual operational projects. Applicants must have the right to work in Australia. Responsibilities Become a BidX Markets representative in the industry – whether it’s communication with...

At CAPEX.com we are changing the way people invest today. Our goal is to simplify trading in one unified app where you can trade stocks, crypto and other verticals into one seamless, distinctive, integrated experience. Our product is a tool innovating tomorrow, today. This vision requires hard work and determination. Our journey began in 2018, and we have grown into a dynamic and diverse global team of 400+ people based in 9+ offices worldwide, Bucharest being the biggest one. We have a start-up DNA and a corporate mindset . We are on an accelerated growth path, we move fast, and are flexible . We have a positive approach to organizational change , making us robust and effective . If you are dynamic , eager to develop and deeply hands-on with your projects, then we are an excellent fit . We actively encourage fast-paced career paths. Every skilled, ambitious, and dedicated employee can be promoted to management roles. Challenge yourself....

Wallter  is a leading fintech company that serves business clients and has offices in Lithuania and Romania. We’re currently looking for an experienced and motivated  Compliance (KYC) Specialist  to join our fast-growing team in the  Lithuanian  office. This is a fantastic opportunity to be a part of our exciting journey. Join us and contribute your expertise to our top-notch electronic money institution. General Job Description Know Your Customer (KYC) Compliance Specialist is responsible for conducting Wallter’s merchants/individuals onboarding new customers, and customer due diligence for existing customers supporting the company AML Compliance program. Main Responsabilities The process includes performing KYC research and sanction-related checks, reviewing customer documentation, supporting the identification process, PEP screening, and documentation processes. Junior KYC Compliance Specialists are members of our KYC team, reporting to the KYC...

Requisition Number-130186 Closing Date- 30 November 2023 Location V & A Waterfront Job Family Sales and Service Career Stream Client Service Leadership Pipeline Manage Self: Technical (MST) Job Purpose To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations. Job Responsibilities Client Engagement Exceed client expectations by offering the right service and the right solution. Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems. Foster mutual trust and confidence through providing expert client service. Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms. Understand client needs through connecting and delivering financial...