IG Group
Johannesburg, South Africa
Your role in the team At IG, our Workforce Management Team is dedicated to the strategic optimization of our workforce to ensure that our operations run smoothly and efficiently. Your role as a Real time Analyst (RTA) would be vital to ensure the delivery of our service objectives. We take pride in our role as the architects of workforce management/optimization, creating a strong foundation for the success of our organization. What You’ll Do You are driven by results and bias for action. Your efforts are geared towards achieving tangible outcomes that bring value to our customers through teamwork, relationship building and effective communication with different stakeholders and leaders.
Monitor inbound volumes to ensure optimal staffing levels.
Work closely with the operations team to analyse and help improve their delivery processes.
Generate ideas for process and service improvement planning.
Assist with projects and other duties as requested or...