16 analysts jobs in Kuala Lumpur

ABOUT US Matrixport is Asia’ fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe. Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing. “Get More From Your Crypto”. WHY JOIN US At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one...

Responsibilities Provide efficient and excellent customer service support via live chat or email Be familiar with Company's platform and be up-to-date on general market conditions Diligently and effectively manage and follow up the enquiries/complaints of the current/prospective clients Understand customers ’needs and convert it constructive feedback to management Continuously seek improvement to enhance team’s performance and work efficiency Requirements Diploma and above in any discipline Proficient in English & Mandarin in communication and writing in order to liaise with Mandarin-speaking clients Great passion to develop knowledge and career in tech industry Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance Able to perform 5 days' shift work (onsite) including weekends & Public Holidays (8am-5pm；4pm-1am ; 12am - 9am) Benefits Shift allowance Transport allowance Bonus and...

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You’ll Be Doing: A serious and responsible person who is able to deliver meticulous work, responsible for...

Roles & Responsibilities: Collaborate with stakeholders and cross-functional teams including Project Managers, Software Developers, Quality Assurance Engineers and Business Analysts to determine requirement objectives, define business challenges and solutions, and align on project requirements. Identify risks and challenges within user requirements, and validate requirement results through thorough testing. Coordinate development with developers to ensure smooth project execution, track project and change request progress, and conduct workshops and training sessions to ensure operational efficiency after implementation. Perform analysis and research to understand the Payment industry market needs. Manage and document user requirements: i) Perform detailed analysis of requirements and propose solutions for business needs. ii) Evaluate change requests and propose counter solutions when necessary. iii) Create comprehensive requirement documents and break down...

ABOUT US Matrixport is Asia’ fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe. Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing. “Get More From Your Crypto”. WHY JOIN US At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one...

Responsibilities Provide efficient and excellent customer service support via live chat or email Be familiar with Company's platform and be up-to-date on general market conditions Diligently and effectively manage and follow up the enquiries/complaints of the current/prospective clients Understand customers ’needs and convert it constructive feedback to management Continuously seek improvement to enhance team’s performance and work efficiency Requirements Diploma and above in any discipline Proficient in English & Mandarin in communication and writing in order to liaise with Mandarin-speaking clients Great passion to develop knowledge and career in tech industry Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance Able to perform 5 days' shift work (onsite) including weekends & Public Holidays (8am-5pm；4pm-1am ; 12am - 9am) Benefits Shift allowance Transport allowance Bonus and...

Roles & Responsibilities Take ownership of planning, overseeing projects, ensuring seamless execution from initiation to completion, and effective management of the overall project schedule, tasks within allocated time and budget, and scope and change requests for agreed-upon deliverables. Collaborate with business and system analysts, software developers, and quality assurance engineers, providing them with necessary information and resources to drive project success effectively. Liaise with stakeholders to ensure well-understood project requirements, keep them informed of progress, and effectively communicate challenges or changes. Participate in project Requests for Proposal (RFPs) to contribute valuable insights and expertise. Utilise a flexible approach to project management, working with Agile, hybrid methods, and traditional project management processes. Qualifications Possess a Bachelor’s Degree in Computer Science, Information Technology, or equivalent....

Boost’s mission to “Build a regional powerhouse that relentlessly simplifies access to financial services for consumers and businesses” is the guiding light behind what we do. We believe financial empowerment should be accessible to everyone. Boost is the fintech arm of Axiata that unifies financial services spanning payments, micro-financing, micro-insurance, cross-border content services and merchant solutions. We combine best-in-class software, in-house data and AI to meet the growing and diverse needs of our customers and merchants across the region, with the aim of becoming a full-spectrum fintech player in Southeast Asia. Our businesses are streamlined into five core brands: Boost Life - The Boost eWallet & Lifestyle business that focuses on consumer lifestyle offerings such as online and offline retail payments, bill settlement, insurance and transportation & transit use cases with new features constantly introduced. Boost Biz - The merchant business that...

About the job Boost’s mission to “Build a regional powerhouse that relentlessly simplifies access to financial services for consumers and businesses” is the guiding light behind what we do. We believe financial empowerment should be accessible to everyone. Boost is the fintech arm of Axiata that unifies financial services spanning payments, micro-financing, micro-insurance, cross-border content services and merchant solutions. We combine best-in-class software, in-house data and AI to meet the growing and diverse needs of our customers and merchants across the region, with the aim of becoming a full-spectrum fintech player in Southeast Asia. Our businesses are streamlined into five core brands: Boost Life - The Boost eWallet & Lifestyle business that focuses on consumer lifestyle offerings such as online and offline retail payments, bill settlement, insurance and transportation & transit use cases with new features constantly introduced. Boost Biz - The merchant...

About OKX At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance. We invest in our people as much as we invest in technology. We are united by...

Title: P2P Dispute Specialist Working Hour: Rotational Shift (5days work) What You’ll Be Doing: Attend to all disputes/inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc. Handle customer disputes and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location. Investigate each chargeback/fraud claim by customer, and provide analysis of loss trends. Detect fraud by analyzing customers’ trading and behavioural patterns and diligently report any suspicious account to prevent any loss. Liaise with both internal & external stakeholders, e.g.: product team, marketing team, etc. to handle complaints and feedback related to our products and services, e.g.: website, platforms, etc. Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers....

FP Markets is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Client Relationship Specialist in our Malaysia office. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. Reporting to: Head of Business Development   Responsibilities: Develop the country, territory or region you have been assigned to including but not limited to converting leads into clients and acquiring and establishing business relationships with new and existing partners. Actively hunt for trading professionals in all social and professional platforms/forums/blogs/communities with the aim of engaging them as clients/partners. Find the most effective/efficient local marketing channels to promote (in the most practical form) the company and its products. Assist in the...

Your role at Exness: You will be responsible for leading and managing a team of junior sales account managers for the purpose of building, maintaining, and growing a portfolio of retail clients and partners by increasing their number, lifetime, and value to the company. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Lead and manage a team of account managers under supervision of the manager. Build and manage a portfolio of high-value (HV) clients and partners by acquiring new and growing existing ones. Act as the primary point of contact between HV clients or partners and Exness. Handle HV client and partner relationships and coordinate issue resolution. Develop a deep understanding of the industry, the respective market, and competitive analysis. Understand the partner business activities and HV client needs. Ensure compliance with and...

The Company GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 15+ years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members. GO Markets Support Sdn Bhd is our new support office in Kuala Lumpur, Malaysia. This office is our Asia Pacific Headquarters, providing Information Technology services, Marketing, and Customer Support service to our affiliates across the region. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people. Job Highlights Competitive Salary Package + Discretional bonus Birthday Leave Public Holiday and Annual Leave Duties/Areas of Responsibilities Provide client support including technical, operational, and product-related queries. Responding to incoming inquiries from clients via email,...

About the job Boost’s mission to “Build a regional powerhouse that relentlessly simplifies access to financial services for consumers and businesses” is the guiding light behind what we do. We believe financial empowerment should be accessible to everyone. Boost is the fintech arm of Axiata that unifies financial services spanning payments, micro-financing, micro-insurance, cross-border content services and merchant solutions. We combine best-in-class software, in-house data and AI to meet the growing and diverse needs of our customers and merchants across the region, with the aim of becoming a full-spectrum fintech player in Southeast Asia. Our businesses are streamlined into five core brands: Boost Life - The Boost eWallet & Lifestyle business that focuses on consumer lifestyle offerings such as online and offline retail payments, bill settlement, insurance and transportation & transit use cases with new features constantly introduced. Boost Biz - The merchant...

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You'll be Doing: Responsible for on-site real-time management, monitoring business changes, deploying manpower in...