MoneyMatch
Kuala Lumpur, Malaysia
The Role The Clients Success Manager will be responsible for all customer servicing, communication, client engagement and account utilization activities for our various FinTech products. This role is an essential role within our Operations Division and successful execution is essential for the business development and growth of MoneyMatch across all products in an effective and efficient manner. The Associate will work very closely with various divisions within MoneyMatch such as the Marketing, Engineering and the Operations team as well as Senior Management. The Associate will be responsible in crafting out various client engagement / communications strategies that includes automating our customer communication channels (to increase productivity and drive higher account utilization), improving / implementing existing efforts to incorporate omnichannel customer service platforms and so on. Primary Responsibilities: Primary responsibility is to manage and handle all customer...