OSL
Hong Kong, Hong Kong
Description In a dual-control environment, the Operations Specialist monitors and operates the Operations Console and systems in accordance with established standard operating procedures (SOPs) while committing to predetermined Service Level Agreements (SLAs). The Operations Specialist communicates with traders, approvers, settlement and security teams to report requests and system status and malfunctions. Primary Responsibilities Monitor and operate the Operations Console and other systems or platforms Manage and execute requests from traders as well as client requests Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs Review and provide feedback for all SOPs for consistency and accuracy Ensure proper protocol, procedures, notifications, and communications are followed Understand and adhere to the Company's risk and regulatory standards, policies, and controls Identify risk-related issues and escalate to...