FXGT
Limassol, Cyprus
We are looking to hire a Customer Experience Officer to join our successful and dynamic team. If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role! Job Responsibilities
Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
Resolving misunderstandings and handles “difficult” client in a polite and professional manner
Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
Promoting the products and services offered by the company to the clients by means of chat system and e-mail
Providing feedback on the development of the products and services offered by the company according to the interaction with clients
Keeping up to date with promotions and...