OKX
Kuala Lumpur, Malaysia
Title: P2P Dispute Specialist Working Hour: Rotational Shift (5days work) What You’ll Be Doing: Attend to all disputes/inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc. Handle customer disputes and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location. Investigate each chargeback/fraud claim by customer, and provide analysis of loss trends. Detect fraud by analyzing customers’ trading and behavioural patterns and diligently report any suspicious account to prevent any loss. Liaise with both internal & external stakeholders, e.g.: product team, marketing team, etc. to handle complaints and feedback related to our products and services, e.g.: website, platforms, etc. Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers....