39 client services associate jobs

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We're looking for client services professionals, to join our Global Client Services team here in Melbourne! This team will be responsible for high-quality services and day-to-day operations at a global level. What you will do Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect...

Company Summary AZA Finance is the largest non-bank in Africa and an established provider of Payments, FX and Treasury providing cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology with our proprietary technology, AZA Finance is able to significantly lower the cost and increase the speed of business payments to, from and across frontier markets. Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers. Licensed by the UK’s FCA, Bank of Uganda, Central Bank of Nigeria, and the Bank of Spain, AZA Finance is a market-maker in every major African currency. AZA Finance was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala, Accra,...

Overview Permanent , full-time, hybrid (3 days per week in an office) Job purpose In order to support the continuing development of this highly successful business, we require a dynamic Financial Crime Prevention Associate to ensure appropriate risk assessment, due diligence, screening, and monitoring is conducted in accordance with policies and procedures, to help ensure that the company is not used to further financial crime. Responsibilities General Duties Ensure that ID and V of all customers and beneficial owners is established and verified, where necessary, and that information to support this is kept up to date. Ensure that customers, related parties, beneficial owners, and transactions are screened for sanctions, PEP exposure and adverse media. Ensure that due diligence on customers and transactions is undertaken in line with the required standards. Ensure that risk is assessed and documented and that higher risk situations are escalated to senior...

Role: Onboarding Associate Location: Sofia, Bulgaria (Hybrid model – 3 days per week in the office) Who are we? OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth. OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration. OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth. Our Mission Our mission is to ‘To open up banking and payments for business globally, through a modular platform’. We believe that all businesses regardless of their scale or industry...

Company description We are one of the most established fintech companies in the Philippines and we have gained the trust of more than 18 million users globally. We are expanding the operations into TH, HK China, AU, MU and more regions to come, where we obtain licenses or permissions from the local authorities, e.g. central banks, SECs, and FSCs . With the easy-to-use mobile app, users can access a wide range of financial services, including electronic payment service, wallet services and trading. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account. Job Title: FX Sales Associate What you'll do Source and conduct marketing calls to potential clients to establish rapport and identify client’s foreign exchange needs Service client’s requirements for all FX transaction needs Maintain existing client relationships and promote FX services Onboarding...

About the job: The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on. Due to ongoing success and team growth we are hiring for additional Client Service Associates to continue providing the best possible service to our clients. As a Client Service Associate (Dutch Speaking), you will be part of the dynamic department, consisting of approximately 65+ Investment Specialists. The team supports our wider Global client service efforts and is responsible for increasing client satisfaction (NPS - Net Promoter Score). You will receive structured training from our professional and experienced leads, developing your investment expertise and...

About the job: The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on. As a Client Service Associate (German Speaking), you will be part of the dynamic department, consisting of approximately 65+ Investment Specialists. The team supports our wider Global client service efforts and is responsible for increasing client satisfaction (NPS - Net Promoter Score). You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge. As your knowledge develops you will be able to answer client questions about investment products like turbos, futures and options, giving product...

About the job: The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on. As a Client Service Associate (German Speaking), you will be part of the dynamic department, consisting of approximately 65+ Investment Specialists. The team supports our wider Global client service efforts and is responsible for increasing client satisfaction (NPS - Net Promoter Score). You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge. As your knowledge develops you will be able to answer client questions about investment products like turbos, futures and options, giving product...

With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 650,000 active traders and 4+ trillion USD in monthly trading volume. Your role at Exness: We are looking for a Software Engineer (C++) to join the Exness Technology Division Trading Tribe. The role will be focused on implementation of core platform trading services and related components involved in provision of decentralized 24/7 trading functionality for hundreds of thousands traders all over the world. You are going to implement and optimize high throughput algorithms and quantitative statistical models. You're going to be working on research and innovate new ideas in software You will: Develop trading platforms...

As the PMO Manager at IG you will be responsible for design and build of the Enterprise Change Management Governance strategy in partnership with senior functional heads. You will use your unique experience and knowledge to find the balance between control and speed , between risk and reward. You will build a culture of ‘governmentality’ gaining support for governance and overcoming resistance in a tolerant and professional manner. You will be a point of contact for key governance relationships (Portfolio, Risk, Internal Audit, Compliance etc.) with ownership of monitoring our performance against controls and governance artifacts (RCSA, ECM Charter, ECM Policy documentation, ToRs etc.) You will be able to establish and continuously adapt the role whilst gaining credibility as a leader within IG So, who are we? Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a...

Are you an enthusiastic driven AML professional with a passion for client experience and the desire to ensure clients are onboarded efficiently? We are currently looking for a team lead with experience in onboarding and managing risk associated with Investment Funds. If this sounds appealing, then you might be the KYC Investment Fund Team Lead we are looking for! Banking Circle is a truly international and vibrant company with more than 500 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy. About the role We are looking to hire a skilled KYC Investment Fund Team Lead, to join our newly established KYC Investment Fund team in either London or Luxembourg, reporting to the Head of Client Due Diligence. In this role, you will be responsible for...

Established in 2018 and currently valued at over $8 billion, Fireblocks is a leading SaaS platform dedicated to empowering companies in creating innovative blockchain-based products and effectively managing day-to-day cryptocurrency operations. Fireblocks has earned the trust of major financial institutions, renowned banks, globally recognized brands, and prominent Web3 companies worldwide, with clients such as BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. Our secure scaling of digital asset operations is made possible through the Fireblocks Network and MPC-based wallet infrastructure. With offices located in New York, London, Tel Aviv, and Singapore, we are committed to expanding our teams to serve customers worldwide. About The Platform Products Tribe/Group Are you ready to be a part of something extraordinary? The Platform Products group is the heartbeat of Fireblocks, where we are dedicated to creating exceptional user interactions and experiences across...

Overview Permanent, full-time, hybrid (3 days per week in an office) To manage the Operations Systems team who are responsible for the ongoing maintenance and support for systems used by the StoneX Financial Limited (“SFL”) Commodity Operations department. This role includes working closely with various external vendors to maintain the service levels required, constant review of processes in place to identify and implement enhancements, as well as ensuring accuracy of static data within the systems the team is responsible for. This is an opportunity for somebody with Operations experience who is looking to step into a management/leadership role. Responsibilities Key Responsibilities Strategy and development – Work with management to develop and execute on strategies related to the applications supported by the Operations Systems department, including but not limited to, upgrade cycles, improvement in system capabilities and business continuity plans. Team...

CMC Markets is hiring a Junior Regulatory Analyst to join the Regulatory Operations Team. This role would suit someone who is a natural problem-solver and analytical thinker with a keen interest in non-financial regulatory reporting. This is a 12-month FTC Contract As the Junior Regulatory Reporting Analyst you will support the Regulatory Operations department in its oversight of non-financial regulatory reporting for MiFID, EMIR, ASIC, MAS and Canada trade and transaction reporting and any future non-financial regulatory regimes that CMC Markets may become eligible in. You will also be tasked with the responsible of running periodic accuracy and completeness checks, producing monthly reporting management information, assisting in preparing quarterly committee meeting pack and ad-hoc testing of reporting for new business requirements. A varied and dynamic role requiring regular communication with the Business Operations team, the Business Intelligence Team, the Compliance team...

Job Description Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally. Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program. About The Role As an online money transmitter, Remitly is growing while maintaining high customer service, performance and compliance standards. Remitly is a...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspectives. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more efficiently and successfully by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking which is vital for our business and our clients. What We Offer Reporting to the Global Head of...

Description eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world. With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets. We are constantly growing and are excited to share that we are looking for a Senior Tax Analyst to join our team! What will you be doing? Responsible for executing the annual reporting including data gathering, validation checks, file preparations and uploads, timely distribution of forms, including but not limited to Forms 1099, 1042-S, Tax returns 1042, 945 and 1120-F, 8966 (FATCA) and...

At Trustly, we’re passionate about simplifying the way people transfer, pay, and get refunded online. Our payment solutions serve merchants in various industries. This includes E-com, Financial Services, Gaming and Travel – linking the world’s top brands with millions of consumers who expect security and convenience. Our people are from all corners of the globe, and this we’re proud of. We strongly believe that diversity is what helps us create solutions that are more inclusive. Making sure that we’re constantly innovating. Our fast-growing team is headquartered in Stockholm, Sweden with additional offices across Europe and the Americas. Together, we are modernizing payments and the work you’ll do here will make a lasting impact. About Team The merchant onboarding & lifecycle team is a specialised group responsible for managing the end-to-end process of bringing new merchants onto the Trustly platform. The primary focus is to ensure a smooth and efficient transition for...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. With top-rated products that have won industry accolades for cutting-edge technology and seamless user experiences, we aim to deliver the best. As we ambitiously expand across the globe, we're on the hunt for the brightest talent to join our ever-growing team. We are enhancing our CoreTrading Team and looking for great Engineers with an interest in trading to join our Team! About the Trading Core Team: Our Trading Core team is at the very heart of our operations. Dedicated to ensuring the robustness, security, and speed of our trading systems, the team works tirelessly to enhance our platform's performance, catering to real-time, high-volume financial...

Role Description The role has responsibility for the business and functional solution design, technical analysis of FNZ’s platform capabilities, business processes analysis and end to end testing (including supporting client UAT). They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse requirements (both business and technical), and to translate these into user stories and core functionality documentation. These activities will likely all include the management of stakeholders (internal and external) to ensure that solution designs meet client requirements. The analyst also be required to work closely with IT developers to provide oversight and clarity on the development solution. The analyst tester will need a broad knowledge of FNZ platform capabilities and a deep understanding of assigned functional areas of the FNZ platform. They will work on a consultative basis to support Solution Consultants in...