454 client services jobs

As an Operations & Client Services Specialist, you will be the backbone of our OTC platform, ensuring brokers' seamless and effective utilization of our technology. You'll be the go-to expert for broker support, proactive training, problem resolution, and system enhancement. Your dedication to client success and satisfaction will contribute to refining the user experience and advancing the functionality of our platform. Key Responsibilities: Broker Support: Serve as a responsive and knowledgeable point of contact for dealing and operational users of the Devexperts OTC platform, promptly addressing questions, concerns, and queries. Problem Resolution: Diagnose and resolve technical issues, liaise with internal tech teams and effectively communicate solutions to clients, ensuring minimal disruption to their operations. Escalation Handling: Manage and escalate complex issues to appropriate internal teams, ensuring timely follow-up and resolution. Client...

Role & Responsibilities The Head of Onboarding will lead and transform the KYC/Onboarding team from a predominantly administrative function sitting in Sales/Client services, to a best in class control function sitting in Business Operations. Work closely with Group Compliance to formalise a traditional 1st line/2nd line of defence model for KYC and Onboarding. Assist in the transition of duties from 2nd line to 1st line as appropriate. Ensure that all retail individual, corporate, and institutional clients are onboarded in an efficient and compliant manner, within agreed SLAs. The Head of Onboarding will Implement best in class customer data capture, ensuring completeness and accuracy of all data required for internal use, and to meet external regulatory requirements including but not limited to local KYC/AML regulation, FATCA/CRS, US QI, MiFID and EMIR. Enhance CMC’s customer due diligence / periodic review process, ensuring that for all customer...

About the Role: Client Services / Broker Operations Executive will provide client and operational support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back office responsibilities. Main Duties & Responsibilities Core: Being the first point of contact for LMAX Global clients and acting as an ambassador for the company servicing clients across different trading platforms. Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat. Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests. Perform the role of a trader, processing client trades over the telephone Assist clients with an understanding of their...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 350+ team currently across 9 locations and various time zones. The Role: We're looking for a seasoned Cloud Engineer to join our IT team and help us build efficient and scalable cloud solutions for Pepperstone. Based in Melbourne, you'll work closely with our Cloud Engineering team lead and be the go-to person for all things related to cloud technology and CI/CD Pipelines. Your role will involve guiding and supporting other engineers, as well as promoting the use of best practices...

Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 12.1 billion. As a heavily regulated (11 financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus. Role Overview: We are currently seeking an experienced Python...

Description The role is within the AML Branches Coordination team reporting to the Supervisor and involves daily communication both internally within the team and other departments and externally with the AML units of the company’s EU branches. Who We Are Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include the “Viva.com | Terminal” app which turns any smartphone to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies...

Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 12.1 billion. As a heavily regulated (11 financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus. Role Overview: We are currently seeking an experienced...

Are you driven to improve quality, automate processes and used to working in an agile environment? Can you use your technical understanding to create the best possible testing of our solutions, in a team where we want to collaborate on testing early in the development cycle and support frequent deployment and releases – to Cloud? Banking Circle is a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy. About the role We are looking to hire a skilled Senior QA & Test Engineer, to join our Clearing Engineering Department in Copenhagen. You will be reporting to the Team Lead. You must have an appetite for building domain knowledge and for developing your test...

About Us: Eightcap is a leading fintech company dedicated to o provide exceptional financial services to our clients. This fundamental principle remains at the core of everything we do at Eightcap and is pivotal to our success. We are currently looking for a highly skilled and motivated Senior Brokerage Officer to join our dynamic team. Responsibilities: Manage and oversee the daily operations of the brokerage. Administer and monitor the Trading platforms and Bridges. Implement risk management strategies and ensure compliance with relevant regulations. Analyze financial data and provide timely reports to management. Collaborate with other departments to ensure smooth operations and customer satisfaction. Requirements: Minimum of 3 years experience in a dealing room or brokerage. Excellent knowledge of MT4/5 Admin and Manager. Excellent knowledge of Microsoft Excel. Good knowledge of One Zero Bridge. Passed the Advanced exam from...

Simplify payments to improve everyone’s life More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe! We created a mobile payment network to revolutionise how people think about money, by creating a direct connection between consumers and merchants. We do it smart every day while being responsible for the impact of our choices. We believe in creating value for our network through constant collaboration and hard work. If you want to know more about us, give a look here: www.satispay.com Join us as a Fraud Operations Analyst What you will be doing As a Fraud Operations Analyst you will be responsible for mitigating fraud risks and financial losses, while ensuring a great user experience and supporting Satispay growth. This role is based in Luxembourg, where - along with all the key people - as an active member of Satispay, you will be a core...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for Senior Business System Analysts to join the Exness Technology Department. For this role relocation to Cyprus is preferred but we are also open to remote work. As a Business System Analyst you will be involved in collecting requirements as well as participating in the functional test schemes. You will also perform risk analysis, causes of errors, be involved in system analysis and integrations on various products and projects. You will: Identify and collect requirements from...

We have an opportunity for a Head of UK Compliance to join the business on an Interim/Fixed Term Contract basis of 6-9 months. ROLE AND RESPONSIBILITIES The Head of UK Compliance will provide daily management of the UK compliance team including: manage, coach and develop the team to effectively deliver the UK Compliance requirements of CMC Markets and Spreadbet; Manage the implementation and continuous development of the risk-based compliance monitoring program; Advise on and monitor the complaint handling process, supporting senior management and other employees to ensure all queries are dealt with promptly, professional and fairly and in accordance with regulatory requirements; manage significant complaints with FOS; The Head of UK Compliance will assist on the new account opening process including client classification, appropriateness, and ensure these are carried out in accordance with regulators and the Group’s internal policies; Manage the...