242 client support team lead manager jobs

Job Description Join us at this pivotal time for an exciting challenge to shape fintech’s future. Oval has always worked following two key principles: financial innovation and inclusion. We are still led by them and now have an expanded team and powerful new technologies. Oval was founded in 2016 and has helped tens of thousands of people learn how to take control of their finances – from their spending to their saving and investment habits - with our award-winning app. Thanks to the integration with ETX Capital, a leading global financial services firm with a long legacy in the financial markets, our users will be able to access a variety of investment opportunities from spread betting, to thousands of global CFD markets that include forex, commodities, and shares. Spread across three offices in the UK, Italy, and Cyprus, we are one global team of 180+ people with a unified vision for the future of finance. We are currently looking for talented people keen to define the...

Devexperts is looking for a new addition in the Account Management unit who will contribute to the retention, development and upsell of key accounts at the company. Account Manager responsibility is to maintain great customer relations and to strategically develop the key accounts into larger revenue streams. We expect the Account Manager to: onboard, maintain and develop key accounts establish and maintain healthy business relationships with the customer company and its key decision-makers work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently maintain and increase customer satisfaction act as a point of escalation for the customer generate new opportunities with existing customers, pitch and present Devexperts products and conduct client demos negotiate pricing with clients and managing up-sale process to contract completion travel to meet with clients globally and use their industry knowledge to help refine and...

Join BnkPro : an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ employees of 22 nationalities. This is a key role within BnkPro. You will take ownership and accountability for the delivery of optimising payments rails via SWIFT / SEPA and others for our multi-currency virtual bank account, account-based payment and currency exchange products and services, working closely with the Product Manager during the solution design phase and actively collaborate with internal stakeholders i.e. Product, R&D and CMO to ensure delivery is on time and within budget. The candidates will have expertise in any of the following areas: Payments Infrastructure SWIFT:...

Working with and in support of the Sales Team providing high quality general sales administration duties. This is an entry-level role based in Berlin providing an opportunity for a recent graduate or undergraduate to gain excellent experience in a fast-paced brokerage environment, which for an excellent candidate, could lead to a fulfilling sales career with the Company. Principal Duties & Responsibilities including but not limited to: Assisting the Sales department(s) with general sales administration duties. Presenting our trading platform and introducing leads into the world of online trading of Forex and CFD’s. Translation of written materials, including those related to topics in the financial sector such as marketing, sales, business operations, finance, law, etc. Provide our clients with best-in-class service on phone, chats and email. Intelligently articulate financial and market-related concepts. Go beyond customer service i.e. skillfully probe for,...

We are looking for an experienced Frontend Team Lead, who will manage operations of the cross-functionalteam of up to 4developers. As a Team Lead you will work on theprojectalong with analysts, project manager, designer, and the development team. We're building and supporting a number of projects with different complexity – from client portals to full-blown capital markets trading applications. Technology stack includes, but not limited to: React, TypeScript, Next.js, Jest, RxJS We do believe in typed code and hence TypeScript is our choice. As a Team Lead you will have the following responsibilities: create tasks and control their implementation in the distributed team analyze and estimate requirements code review support and improve the development process (scrum-like) communicate with designers, analysts and other team-members to make the project successful Qualifications 3+ years of software development in commercial projects experience as a team lead...

Innovation, quality and customer orientation are our drivers. All our production is led in-house, using the latest technologies and applying the Scrum framework. From product concept and design, through software development and testing, up to system integration and customer support. We are a close-knit team coming from 20+ countries, with diverse backgrounds and the same passion for IT and Finance. With our software products we optimise, automate and customise e-trading workflows through highly flexible and efficient technology, for customer based on 5 continents. Tasks YOUR ROLE IN OUR TEAM Transformation Working within a product stream, reporting to a Product Manager Closely aligned with Engineering, Product Mangers, Delivery BA and QA to create actionable stories Own the prioritization and tracking process to make sure the Roadmap is kept on track Gives transparency and accountability for the PMs Voice of the Customer Act as internal advocate of the customer...

Who We Are Okcoin is one of the world's largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We're building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Miami, Singapore, Japan, but we believe in you working wherever you work best. About the Opportunity: A unique and highly-impactful role at one of the fastest-growing FinTech. The Identity and Onboarding (IAO) Manager is responsible to review customer cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud related. You will provide a level of leadership...

About iBanFirst is an international financial services provider offering alternative payment solutions to traditional banking. Founded in 2013, iBanFirst is a fintech that developed a banking platform to enable international SMEs to carry out fast, secure and fairly priced multi-currency transactions . Thanks to iBanFirst, finance teams can send and receive payments in more than 30 currencies and benefit from personalized support to cover their foreign exchange exposure . Since 2016, iBanFirst has raised 46 million euros and in May 2021, the Californian fund Marlin Equity Partners invested €200M to further accelerate the growth and development of iBanFirst. Joining iBanFirst is a unique opportunity to develop your skills and evolve quickly in an international company that is at the cutting edge of innovation Job description You are the first point of contact for customers, supporting them in taking back control of their payment process and...

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. You We are looking for a Senior Account Manager to join and be a part of Feedzai's Account Management Team within the Sales Team. You'll be the face of Feedzai throughout the post-sales journey working closely with Feedzai's Customer Success Team...

MANGOPAY product is highly customizable and the Customer Success team is designed to give clear advice, support our clients in their growth and ensure that they are satisfied with our solution. Reporting directly to the Lead Customer Success FBL based in Paris, this job is an opportunity for you to participate in the growth of the FBL region by providing close account management for existing customers. Your missions : Support clients in their fast growth Manage the follow-up and retention of a portfolio of strategic clients Develop a close and trusting relationship with strategic customers by giving them best practices and make sure our product allows our customers to leverage it to achieve their goals and solves their challenges Define your own strategy for monitoring your portfolio according to the needs and type of clients Follow the customers’ business evolution. Provide business activity review and technical/functional workshops Manage pricing renegotiations...

Project Manager (London) - FinTech City of London Hybrid working (1 day in office per week) ABOUT XCEPTOR Xceptor delivers no-code automation software across the enterprise. We make data ingestion, data transformation, and process digitisation easy. Automation. Simply. Globally OUR APPROACH Xceptor delivers no-code data automation software across the enterprise. We make data ingestion, data transformation, and process digitisation easy. Our platform has the power to automate even the most complex processes, end-to-end, with a single platform. Proven by our customers. Validated by our partners. Powering industry utilities. Our Clients: We pride ourselves on our straightforward and honest approach from a project and commercial perspective. As banking, financial services, and insurance specialists, our proven deployments enable us to grow strong, global relationships and build an impressive client list of industry leaders. Want an independent viewpoint? Read recent...

Core Operations Specialist About Currencycloud: Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are an open & collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. About the Role... Our Payment Operations department is looking for an Operations Specialist to join our NL team. The role will be reporting into the Core Operations Team Lead, ensuring that our clients receive the best possible service, in line with FCA (UK) and DNB (NL) requirements. This will include but is not limited to: Completing operational processes to deliver the best possible service for our clients accurately and on time Working seamlessly with the Core Operations teams in the UK, US and Singapore...

About us: ChargeAfter is a market-leading payments platform shaping the future of multi-lender “Buy Now Pay Later” financing solutions for the modern enterprise. We are creating the next wave of credit at the point of sale: Omnichannel, global, personalized, optimized credit from multiple tiered lender sources in real-time. ChargeAfter was founded in 2017 to help every consumer access fair and attainable financing options tailored to their unique needs. Our global financing network facilitates and connects B2C and B2B lenders with merchants, creating a global financing network that enables enterprise brands and merchants to offer real-time, low-cost, flexible financing options to their customers regardless of credit profile. As a growth-stage Fintech leader operating the most innovative and advanced Buy Now Pay Later (point-of-sale financing) platform, ChargeAfter has achieved exponential growth in 2021. Here at ChargeAfter, we are building the next unicorn in the Fintech...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Job Description- Management, administration, and support of Global Company network and VoIP infrastructure and Contact Center Solutions (3cx) including availability and capacity management Active participation in VoIP project planning and project management responsibilities which may include establishing priorities, specifications, and approaches, organising, and scheduling, working with others to complete the project Support and administration of Cisco and Arista based networks and Voice over IP technologies As part of the Network team, the engineer is responsible for daily administration and support of VOIP, LAN and WAN related devices and...

JOB PURPOSE/MISSION: The objective of this role is to lead business development initiatives for Ingenico Thailand in collaboration with the local channel partner(s), with a focus on Independent Software Vendors (ISV), Fintech, Banking, and FSI companies, and other potential clients in need of a POS terminal solution. The Business Development Manager is in charge of creating/identifying/opening new opportunities in collaboration with the local channel partner(s). He/she maintains and expands relationships with both the assigned partner(s) with the end customer and is responsible for achieving sales growth and profitability objectives. The Business Development Manager shall understand the market, identify end-customer requirements, market growth requirements, market trending, direction and needs, and define the appropriate solution offering and go-to-market strategy plus the scope of customer solutions covers the entire Ingenico range of product, software and services....

Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike. Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator. The Role & Scope...

About Currencycloud Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We are an open & collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. About the role... This role will be the key link between marketing and sales to support top of the funnel sales for a given region, working closely with the sales and marketing counterparts on a demand generation strategy that drives both inbound and outbound leads. The details... Demand Generation Delivery (approx.. % of role breakdown – 50%) Delivery of holistic demand generation activity, outbound/inbound lead generation Managing prospect lists, managing data, building campaigns within lead gen tools (eg. Salesloft) and the execution of...

Join BnkPro : an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ employees of 22 nationalities. This is a key role within BnkPro. You will take ownership and accountability for the delivery of optimising payments rails via SWIFT / SEPA and others for our multi-currency virtual bank account, account-based payment and currency exchange products and services, working closely with the Product Manager during the solution design phase and actively collaborate with internal stakeholders i.e. Product, R&D and CMO to ensure delivery is on time and within budget. The candidates will have expertise in any of the following areas: Payments Infrastructure SWIFT:...