19 credit support specialist jobs

? Job brief You will be part of the Support & Operations team and you will be the key contact within the team to own-chargeback knowledge. Your main tasks will be to process issuing and acquiring disputes for credit and debit cards payments. You will be also responsible for facilitating the research, resolution and acquiring the dispute handling skills of payment related dispute claims. ? Responsibilities Development and Implementation: You manage issuing and acquiring chargeback either via our partners or direct in direct contact with the Schemes. You’ll be using multiple issuing and acquiring channels and tools You are the central point of chargeback operations and knowledge and will have the support of other team members when necessary You will be communicating with issuing and acquiring partners in order to train and guide them in their relations with cardholders and/or merchants You will review and analyze chargeback data received from customers, financial...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Financial Risk Analyst - Travel As Senior Financial Risk Analyst located in Amsterdam, you will be part of a team of high performing professionals that evaluates and manages credit risk coming from a portfolio of enterprise merchants and new products. You will join the team as one of the main credit risk specialists focusing on our global...

Senior Business Analyst Our business analysts are the drivers behind our continued growth and success. With our commitment to continuous innovation, it’s our BAs who seek out, develop, and help implement strategic initiatives for improved customer experience, efficiency and productivity. As a Senior Business Analyst in our specialist project team, your role will be varied, working on projects directly related to growth initiatives, pricing, customer experience, regulatory and compliance, product and process improvements. Day to day, you will work closely with the Product and Development teams to help prioritise and manage any backlog, facilitate workshops with operations, product, marketing, legal and compliance to elicit, analyse and validate business processes, systems, and requirements. Beyond this, working in collaboration with CX and UX to ensure the solution delivers best possible customer experience. Key responsibilities: Documenting business and functional...

What You'll Do: The Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes. Helping...

What You'll Do: The Senior Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes....

What You'll Do: The Senior Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes....

Description eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world. With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets. We are constantly growing and are excited to share that we are looking for a Customer Support Operations Specialist to join our team! What will you be doing? Handling direct communication with clients via calls, emails and live chats on any deposit issues / requests Processing of clients wire deposits Monitoring clients deposits and handling any issues Handling of account maintenance...

Are you interested in defining, implementing and proposing risk models based on in-depth business understanding and data enhancements? If yes, this might be an opportunity for you. Banking Circle is a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy. About the role We are looking to hire a skilled Risk Modelling Specialist, to join our Data and Reporting team in Denmark, reporting to the Head of Data and Reporting. To support that and our exciting growth journey, we are looking to hire a highly skilled Risk Modeling Specialist, who will be responsible for defining and implementing risk models used to monitor Banking Circle risk exposures within market risk, counterparty risk and...

At Cardo AI, we aim to build the best technology empowered by AI algorithms for private market investments. Our engineers don’t just make things – we make things possible. We provide speed and precision to institutional investors, servicers, and credit originators in solving the most challenging and complex investment problems. As we are expanding our offering towards the ESG landscape, we are looking for an ESG Senior Analyst, to join our team and support Cardo AI’s rapid growth in private debt markets. The ESG Senior Analyst, in collaboration with the other ESG analysts, software engineers and data scientists will play a key role in Cardo’s ESG product development journey. The role will report directly to the ESG Specialist. What will be your goals for your first 30/60/90 days: ● Lead the research and development of the logics underlying the products we are developing (e.g. carbon emissions estimation models); ● Continuously identify new data sources (information,...

Who We Are Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you! What You’ll Do The Provenir AI team is responsible for all things data, analytics, and ML/AI at Provenir . The team consists of Cloud Architects, Data Engineers, Software Engineers, Data Scientists, ML Engineers and Program Management specialists. It is our team's mission to disrupt longstanding players in the value chain by building a distributed AI/ML...

Req Number 129744 Closing Date 24 November 2023 Location Edanvale Cluster Total Bus Banking and Retail FAIS Affected FAIS Affected - Yes Job Purpose To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value Job Responsibilities Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations. Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling. Stay abreast with latest economic trends and developments (i.e., green energy and sustainable...

Are you curious, excited by experimentation and always looking for a better way of doing things? Do you want to keep learning and developing whilst getting hands-on, payment-building experience? Do you want to have the opportunity to be play an important role in a rapidly growing and exciting Fintech business? If so, we would love to hear from you! We are looking to hire high-energy, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe. About Us At Modulr our mission is to move money efficiently to power business productivity. We are building a new digital payments service to make money flow more efficiently through businesses and the economy. This is a new type of payments account that is built for businesses that need faster, easier and more reliable ways to move money. Our flexible platform and innovate approach allows our customers to utilise our payments account instead of a traditional bank account. Our accounts come with...

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione Inserita nella Unit Compliance la persona ricercata si occuperà della valutazione e gestione del rischio di non conformità in ambito GDPR. Le Principali Attività Riguardano Rilevazione e valutazione dei nuovi requisiti normativi o modifiche di quelli già esistenti, in ambito GDPR, analizzandone l’impatto; Supporto alle...

Are you curious, excited by experimentation and always looking for a better way of doing things? Do you want to keep learning and developing whilst getting hands-on, payment-building experience? Do you want to have the opportunity to be play an important role in a rapidly growing and exciting Fintech business? If so, we would love to hear from you! We are looking to hire high-energy, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe. About Us At Modulr our mission is to move money efficiently to power business productivity. We are building a new digital payments service to make money flow more efficiently through businesses and the economy. This is a new type of payments account that is built for businesses that need faster, easier and more reliable ways to move money. Our flexible platform and innovate approach allows our customers to utilise our payments account instead of a traditional bank account. Our accounts come with...

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione Cerchiamo uno specialista nella gestione della suite Salesforce da inserire nel team Sviluppo Clienti dell'area Marketing per l’implementazione di di journeys su clienti e consulenti finanziari. Il candidato ha una conoscenza approfondita di Salesforce Marketing Cloud e Personalization (ex Interaction Studio) e almeno 3 anni...

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione Il Customer Relationship Management supporta la gestione coordinata dei canali nella relazione operativa tra il Cliente o prospect, il Personal Financial Adviser e la Banca. Si occupa inoltre di individuare le necessità manifestate dalla clientela, al fine di trasmettere i nuovi input per la valutazione di progetti...

Company Description By joining Swissquote, you will become a member of the sector's leading company. You will be encouraged to develop your skills and to grow within teams of highly qualified specialists. We encourage personal development and actively support creative team work, leadership and responsibility. Job Description Embedded in the “Business Operations” department, you will be part of a newly created team handling the activity of car leasing. Main Activities Reception, assessment and activation of new Leasing requests. Management of all tasks related to a leasing contract’s lifecycle (Early terminations, customer changes, total damages, …). Coordination between car sellers, credit rating agencies, banks and customers. Treatment of all payment-related inquiries (late payments, debt collection, repayment agreements). Client communications via e-mail and phone (FR, DE & EN) Participate in developing a fast-growing business section and its attached...

Closing Date-30 October 2023 Requisition Number- 129083 Location Cape Town Job Family Sales and Service Career Stream Relationship Management Leadership Pipeline Manage Self: Professional (MSP) FAIS Affected FAIS Affected - Yes Job Purpose To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value Job Responsibilities Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations. Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling....

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione Inserita nella Unit Compliance la persona ricercata si occuperà della valutazione e gestione del rischio di non conformità in ambito GDPR. Le Principali Attività Riguardano Rilevazione e valutazione dei nuovi requisiti normativi o modifiche di quelli già esistenti, in ambito GDPR, analizzandone l’impatto; Supporto alle...