105 customer care specialist jobs

Mooncard est la Fintech française qui révolutionne les dépenses professionnelles avec une solution innovante et intelligente. Notre mission? Libérer les professionnels des tâches administratives fastidieuses pour se concentrer sur l'essentiel. Notre solution simplifie le quotidien des collaborateurs grâce à une carte de paiement associée à un logiciel de gestion comptable. Depuis 2016, près de 7000 entreprises, des PME aux grands groupes en passant par des entités publiques, ont choisi Mooncard pour transformer leur gestion financière et gagner du temps précieux. En 2024, Mooncard a rejoint la nouvelle promotion de la French Tech Next 120, reconnaissant ainsi son potentiel et son impact dans le secteur ? Nos valeurs : Nous formons une équipe solidaire et nous nous soutenons mutuellement Nous cherchons à comprendre, apprendre, et explorer de nouveaux horizons Nous exigeons l’exemplarité entre nous et envers nos utilisateurs Nous repoussons les limites grâce à notre...

Company Description Fineco Bank is a leading European bank with a 20 years history and a fully digital DNA with a branchless approach since the start. Fineco is one of the banks with the widest products range available. We have developed a truly one-stop-solution which includes trading, investment and payment services. We have developed a 100% proprietary platform for trading and investment which covers all customer needs from trading listed and OTC product to investment product such as mutual funds and ETF. In addition to this we also offer banking and payment solution for domestic and international demand. Position Il Customer Relationship Management supporta la gestione coordinata dei canali nella relazione operativa tra il Cliente o prospect, il Personal Financial Adviser e la Banca. Si occupa inoltre di individuare le necessità manifestate dalla clientela, al fine di trasmettere i nuovi input per la valutazione di progetti implementativi, tendenti a spingere i servizi...

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione Il Customer Relationship Management supporta la gestione coordinata dei canali nella relazione operativa tra il Cliente o prospect, il Personal Financial Adviser e la Banca. Si occupa inoltre di individuare le necessità manifestate dalla clientela, al fine di trasmettere i nuovi input per la valutazione di progetti...

XTB is a leading international brokerage company experiencing rapid growth and expanding its footprint across Europe and beyond. As part of our commitment to delivering innovative financial solutions, we are building strong, independent marketing teams in each local market to drive brand growth and business results. The XTB group is present in over 15 countries with more than 1,000 employees and over one million clients. As a Social Media Senior Specialist, you will own and develop our local social media activities, and global strategy execution across all key platforms. You will collaborate with global and local teams including content, design, analysts, and customer care to ensure high-quality, engaging content aligned with business goals and compliance requirements. Your mission: build awareness, generate leads, and strengthen brand love and trust. Responsibilities Strategic Planning: Define and execute XTB’s local social media strategy in close collaboration with the...

About Us Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class. Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to...

About Us Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class. Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to...

Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark. Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24/7 client care. Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a...

ABOUT TEMENOS Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – deployed on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives. For more information, please visit www.temenos.com. THE ROLE As the Learning Enablement Partner (LEP) for the EMEA region, you will be the go-to expert for all things knowledge — including learning pathways, digital badging, certifications, and training programs. This is not a direct sales role; it is an enablement role designed to support and empower the regional sales team. By equipping sellers with the knowledge, tools, and confidence to position training effectively, you will help them...

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE As Trustly continues to grow, so does the need for top-tier support for our expanding base of customers and merchants. This is your chance to join a dynamic team and contribute to shaping a customer service program that’s making a real...

Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a Technical Support Specialist who will watch for our platforms state in real-time and warn other parties about spotted issues. We Expect The Technical Support Specialist To Ensure trouble-free functioning of the SH (Software & Hardware) complex, Immediately attract other specialists of the company in accordance with the approved protocol of escalation in case of SH regular operation abnormality (diagnosed by the signal of the technical support specialist, monitoring means of the SH complex, and the client). Qualifications Must-have skills: High level of communication and soft skills,...

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers. We expect the Junior Technical Support Specialist to: Work in 5-day schedule (with duties on-call for nights and weekends), Monitor financial systems using proprietary monitoring systems, Register and resolve service requests, incidents and problems, Assist to DevOps engineers, developers and QA engineers, Communicate with client and partner company representatives, Exchange knowledge with fellow colleagues. Qualifications Must-have skills: Experience with...

Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark. Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24/7 client care. Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a...

Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark. Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24/7 client care. Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a...

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Location: Kraków Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old Join us as a Junior Specialist in one of our Finance Departments! We are looking for talented students and recent graduates to join full-time one of our financial departments: Alternatives Accounting, Fund Accounting, Financial Reporting, Custody or Transfer Agency. While working side by side with experts and receiving an individual guidance from your mentor, you will have a chance to increase your knowledge and boost your career in finance in an international and collaborative environment....

Location:   Remote Salary:   €22,000 – €28,000 per annum Our client is a premier, high-growth international Forex brokerage with a strong and expanding presence across global markets. With a focus on exceptional customer experience and world-class trading support, they are seeking a   Customer Support Specialist   to join their multilingual team. This role is ideal for a service-driven professional with experience in FX/CFD trading support, fluent in English and one additional language (preferably Malaysian/Indonesian or Arabic). Description As a Customer Support Specialist, you will be the first point of contact for clients, assisting them with account setup, platform usage, and troubleshooting. You will handle queries through ticketing and helpdesk systems, ensure smooth onboarding processes, and deliver an outstanding client experience in a fast-paced trading environment. The successful candidate will combine strong technical knowledge of trading platforms...

About the Company FasterPay is a digital e-wallet platform which is FCA-regulated and non-VC funded. Transparent, friendly, and flexible, FasterPay provides businesses from all backgrounds the opportunity to expand their revenue on a global scale. Who Are We Looking For We’re looking for a proactive and empathetic Customer Support Specialist who thrives in a fast-paced, customer-focused environment and takes pride in delivering exceptional service. You should be a clear communicator, a patient problem-solver, and someone who genuinely enjoys helping people. In this role, you’ll be the frontline voice of the company—resolving issues, answering inquiries, and ensuring that every customer interaction reflects our commitment to care, quality, and trust. Honesty and Trust are core to who we are. We expect transparent and truthful communication from all our team members. Learning and Curiosity drive our success. You bring sharp thinking, legal awareness, and a desire to grow...

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple is growing its Global AML and Sanctions Compliance team and seeks to hire an experienced Due Diligence Specialist. This position will be heavily focused on carrying out due diligence to mitigate regulatory, reputational and sanctions risks associated with Ripple’s institutional clients, counterparties and corporate partners to ensure compliance with...

About Us Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class. Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to...

Company & Culture EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments including stocks, ETFs, bonds, futures, and options all within a single, multi-currency account. We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future. As a rapidly expanding global firm with over 600 talented employees from 65...