851 customer experience officers jobs

Refine Search
Current Search
customer experience officers
Refine by Categories
Refine by Country
Refine by City
Refine by Job Type
26/09/2022
Full time
Head of Trading
ThinkMarkets London, United Kingdom
ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a Head of Trading – UK to join our rapidly growing global workforce in London. This individual will act as the manager of our UK trading business and will be responsible for the positions, risk, and ultimately, the profitability of the regional office. You will be responsible for ensuring regulatory and internal compliance of all employees who are part of our UK trading operation,...
21/10/2022
Full time
Customer Experience Officers (German Speakers)
NAGA Limassol, Cyprus
NAGA  is a leading FinTech company, founded in 2015. Our vision is to give all our clients the same opportunity to achieve financial freedom and claim their piece in the markets. Our mission is to make investing simple and accessible to all. At  NAGA  we are always seeking talented individuals to join our family and pursue a long-term career. If you are talented, dynamic, performance driven and committed individual and would like to join us apply for one of our open positions. Our team is currently expanding, and we are currently looking to hire  Customer Experience Officers (German Speakers),  for our offices in Limassol.  Responsibilities: Assisting clients worldwide through live support chat Replying to e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records, and liaising with appropriate departments Supporting clients with technical and troubleshooting issues Dealing with...
02/12/2022
Full time
Customer Support Officer
FxPro Financial Services Limited Limassol, Cyprus
We are looking for Customer Support Officers who will assist the clients of FxPro. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5 (08:00-16:00,16:00-00:00,00:00-08:00). You will: Deliver service and support to customers through live chats, emails and phone calls. Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps. Handle and resolves customer complaints or issues. Provide information to customers regarding the Company’s services and products. Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries. Follow up on the progress of the response to the customer....
30/11/2022
Full time
Customer support - Chinese Speaker
FxPro Financial Services Limited Limassol, Cyprus
Join FxPro : an international fintech company for talented pro fessionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities. We are looking for Customer Support Officers who will assist the clients of FxPro. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. You will: Deliver service and support to customers through live chats, emails and phone calls; Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps; Handle and resolves customer complaints or issues; Able to handle multi task...
30/11/2022
Full time
Forex Sales Team Leader
PETNET Inc. Makati, Philippines
Job Summary A Sales Team Leader (STL) supervises and  provides clear guidance and direction to a group of Forex Account Officers (FAOs). They motivate, manage, and assist team members to achieve sales and metric goals. The Sales Team Leader shall report to the Head of Sales and Operations. Key Responsibilities Strategy Development. Assists with sales strategy development and implementation. This includes developing strategic sales plans that expands customer base and ensure the company maintains a strong presence in the industry; Target Setting. Sets daily/weekly/monthly sales goal for his team. The Team Leader determines and provides a clear target for the team and it’s members; Performance Monitoring. Prepares and deliver sales report to management. Also report on  team member performance and mission related objective; Measure team performance and weekly tasks through a weekly huddle; People Management. Conducts objective setting and...
15/11/2022
Full time
Customer Due Diligence Manager
OKX Kuala Lumpur, Malaysia
A unique and highly-impactful role at one of the fastest-growing FinTech. The Customer Due Diligence Manager is responsible to review customer cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud related. You will provide a level of leadership support to the CDD/EDD tdirectly eams working alongside with Risk/Fraud/Compliance teams. You will work with the country, regional and global stakeholders and must be very flexible, willing, and able to work in a very dynamic environment. The position reports to the Global Head of Customer Due Diligence, with matrix reporting to management as necessary. This individual must have prior know-your-customer and sanctions compliance experience. What You’ll Be Doing: Assisting in leading strategic direction, training and advisory support with regards to CDD/EDD and Onboarding process. Developing and maintaining robust...
09/11/2022
Full time
Client Services Officer
Pepperstone Melbourne, Australia
The Pepperstone story started in 2010. Our team describes us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected, and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their career in FinTech in a vibrant and fast-paced environment. We thrive on progress – for our traders and for ourselves. We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers. The Role Our Client Services Officers perform an important role by providing direct support to our clients in the world of Forex, CFDs, and related services. Working in our close-knit and proud team you will make a tangible impact with our global clients every...
14/10/2022
Full time
IT Helpdesk Manager
iBanFirst Paris, France
iBanFirst is an international financial services provider offering alternative payment solutions to traditional banking. Founded in 2013, iBanFirst is a fintech that developed a banking platform to enable international SMEs to carry out fast, secure and fairly-priced multi-currency transactions . Thanks to iBanFirst, finance teams can send and receive payments in more than 30 currencies and benefit from personalized support to cover their foreign exchange exposure . Since 2016, iBanFirst has raised 46 million euros and in May 2021, the Californian fund Marlin Equity Partners invested €200M to further accelerate the growth and development of iBanFirst. Joining iBanFirst is a unique opportunity to develop your skills and evolve quickly in an international company that is at the cutting edge of innovation. Job Description We are looking for a qualified IT HelpDesk Manager to join our team. You will be responsible for leading our technical support...
04/10/2022
Full time
Head of Merchant Risk Assessment
myPOS Sofia, Bulgaria
What’s the story? We started out in 2014 with a vision to simplify the digital cross-border payments experience for complex markets. Over time, we grew into a European Fintech platform, regulated in over 30 markets and reaching across the EEA. Today we are offering the myPOS solution which is a business-in-a-box concept for card acceptance to nano/micro businesses comprising of an e-money account (myPOS account), card acceptance (omni channel solution) and card issuance. We have clients in every market segment and verticals using our solution. We are a team of more than 400 people across 11 offices Europe-wide and growing. Our vision is to embed world-class financial services into every platform we touch. Our network is powered by our portfolio of licenses, hard-earned by building trust with financial regulators and Card Schemes. This combination of regulatory and tech assets is unique to myPOS and is at the core of our unique value proposition. Where do you come into the...
28/09/2022
Full time
Customer Due Diligence Manager
OKCoin Dublin, Ireland
Who We Are Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Miami, Singapore, Japan and Dublin. About the Opportunity: A unique and highly-impactful role at one of the fastest-growing FinTech. The Customer Due Diligence Sr. Manager is responsible to review customer cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud related. You will provide a level of leadership support to the...
21/09/2022
Full time
Identity and Onboarding (IAO) Manager
OKCoin Dublin, Ireland
Who We Are Okcoin is one of the world's largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We're building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Miami, Singapore, Japan, but we believe in you working wherever you work best. About the Opportunity: A unique and highly-impactful role at one of the fastest-growing FinTech. The Identity and Onboarding (IAO) Manager is responsible to review customer cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud related. You will provide a level of leadership...
02/12/2022
Full time
Service Desk Analyst
LMAX Group London, United Kingdom
Description: The Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition, good all-round technical knowledge will be key to succeed in this role. Main Duties & Responsibilities Work within defined processes and procedures, promptly escalate exceptions Triage incidents and requests in line with agreed processes and response times Monitor internal communication channels (e.g., Slack) and respond timely to user requests Prioritise, progress and update assigned tickets and tasks Raise purchase requests for assets in accordance with...
02/12/2022
Full time
Salesforce Developer
OANDA Krakow, Poland
The Salesforce Developer must have a deep technical expertise in Salesforce.com, and will have system-wide responsibility for platform configuration, integration and customization on complex, integrated projects. The Developer Is Required To be involved in functional, technical and integration design driving innovation and efficiency leverage knowledge of application development methodologies and other technologies to produce comprehensive solutions for clients’ business requirements supporting an AGILE approach to software development mentoring more junior talent on Salesforce solution, including collaboration and knowledge sharing to build re-usable assets, accelerators and methodologies across the Salesforce.com practice Desired Skills And Experience a bachelor’s degree in computer science or a related area demonstrated analytical and problem solving skills excellent verbal and written communication skills demonstrated ability to work with internal customers...
02/12/2022
Full time
Fincrime Compliance Manager
Revolut Dublin, Ireland
About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 25+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Do you want to work in a world-class company, delivering the best fintech products? Here’s your shot. We didn’t want to be limited by the...
02/12/2022
Full time
Data Scientist
Melio Payments Tel Aviv, Israel
Melio is a TLV-based Fintech startup (and tech Unicorn!) that enables small businesses in the US to pay their bills in more efficient ways. This improves their finances and frees them up to focus more on managing the businesses they love. With our unique approach to small business payments, we're the fastest-growing payment solution in the United States. What makes Melio unique? Well, we've made B2B payments as simple as P2P payment apps. Currently, 42% of business payments in the US are made by check… yikes! As a Data Scientist at Melio you will be working with colleagues from various disciplines - Research Engineers, Analysts, and other Data Scientists - on statistical methods and machine learning techniques (both supervised and unsupervised) in order to develop classification and anomaly detection algorithms. How You’ll Make An Impact Designing the next generation of cutting edge methods that will: Help Melio battle sophisticated fraudsters in real-time at large...
02/12/2022
Full time
PR & Communications Manager
eToro London, United Kingdom
eToro was founded in 2007 with the vision of opening up the global markets so that everyone can trade and invest in a simple and transparent way. The eToro platform enables people to invest in the assets they want, from stocks and commodities to cryptoassets. We are a global community of more than 30 million registered users who share their investment strategies; and anyone can follow the approaches of those who have been the most successful. Due to the simplicity of the platform users can easily buy, hold and sell assets, monitor their portfolio in real time, and transact whenever they want. Role overview: Based in the UK and reporting to the European Head of PR & Communications, the PR & Communications Manager will be responsible for setting the PR strategy and programme for eToro in a number of markets, including Germany, the Netherlands, Denmark, Norway, Czech Republic, Poland and Romania. This list is subject to change according to business requirements. They will...
02/12/2022
Full time
Senior Product Manager - Compliance
TransferGo Vilnius, Lithuania
TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We’re striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 320 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service. We’ve come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they’re better placed to make life easier for our customers around the world — 5 million of them, and counting. As a Senior Compliance Product Manager reporting to our Director of Platform Product, you will be responsible for evolving and improving one of our key areas in TransferGo - product and company compliance which entails us operating within the terms of our...
02/12/2022
Full time
Frontend Software Engineer
BUX Amsterdam, Netherlands
Who we are BUX is Europe’s fastest growing neobroker with an ambition to become the number one destination for everyone who wants to do more with their money. Our mission is to build groundbreaking products that shape the future of how we invest. Our platforms, BUX Zero and Stryk, are built for long-term investing, short-term trading and for buying and selling crypto. We are growing at a rapid pace and expanding our global team (50 nationalities and counting) with offices in Amsterdam, London, Limassol and Belgrade. Engineering at BUX Engineering is at the heart of BUX, and we are proud of our engineering culture. You will get the chance to build exciting new features from core trading functionalities to user experience and engagement improvements. We welcome your ideas and encourage everyone in the company to make investing accessible for everyone. Many of the features in our app stem from developer ideas! Why will you enjoy working as an Engineer at BUX? You...
02/12/2022
Full time
Java Web Developer
Devexperts Sofia, Bulgaria
A young friendly team of Web Development department requires a developer to participate in new interesting projects of the company. We need people who are not afraid of complex independent tasks, keeping up with the times on the crest of advanced technologies used in the development of interactive web applications and portals. We create a software product that can truly compete in the global market! Our team develops rich Internet application in the field of financial markets. We follow trends and new tools, using Java 11, Kotlin, Spring stack, React, GWT, WebSockets, Canvas, TypeScript, RxJava/RxJs and more. We use Maven for building projects, Docker for testing and delivering, Webpack and Teamcity to automate builds, Cypress for running end to end tests, in-house tools for stress testing. As a part of our team, you will: develop new and improve the existing functionality of our rich internet applications develop server side logic and develop client-server APIs...
02/12/2022
Full time
Software Engineer
StoneX Group Inc. London, United Kingdom
Overview Permanent, full-time, hybrid Company Profile StoneX Ltd is an FCA authorised and regulated firm to provide trade execution, clearing and advisory services focusing primarily on the Commodities and Foreign Exchange sectors. StoneX Ltd is part of the StoneX Inc. which is a Fortune 500 company, providing customers across the globe with services including execution and advisory services in Commodities, Capital Markets, Currencies and Asset Management. OUR TEAM We operate globally from offices in Europe, US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible. Technology - At StoneX, technology is at the heart of everything we do. Our technologists push the limits of possibility, embracing the right technology that adds value to our business. In our fast-paced environment, short feedback loops collaborating with our business partners allows us to deliver projects into production quickly. Focus – Our...