113 customer experience specialist jobs

About Lulalend Lulalend is a FinTech company with a belief in the power of small business. We work hard to empower businesses across South Africa with the funds they need to grow. Small business owners are the foundation for growth in our economy, and they deserve an easy and inspiring lending process. Lulalend was founded because there is an underserved market for access to funding that the banks and other lenders overlook. We innovate in order to significantly reduce this credit gap - directly assisting our economy and job creation on a grand scale. So, by joining our team you're helping businesses stay open, grow and offer more job opportunities. Yay you! Lulalend is a one of a kind business – literally. There is no-one in South Africa doing what we're doing yet, because we're awesome! OUR VALUES Collaborative - we're a clan and work together as a team, always towards a common goal Committed - we're accountable and follow through no matter the challenge Curious - we...

Dedicated to powering entrepreneurs, Qred is a fast-growing and profitable fintech scale-up. We have been ranked by the Financial Times among the fastest-growing companies in the EU for four consecutive years - all thanks to our talented team of dedicated experts. Furthermore, Qred is a founder-led company, driven by passion, with a flat organization and characterized by fast decisions. We are proud to announce that we have been granted a full license to conduct banking operations! Now we are looking for our new AML Specialist to lead the way into this exciting new chapter. Ok, sounds cool but what about the role? In your position as AML Specialist, you will form an integral part of our Legal & Compliance team of 7 dedicated colleagues. You will be the strengthening part of Qred’s AML processes across our markets and take ownership in ensuring compliance with the company’s AML & CFT framework. Your responsibilities will include: Develop and manage the customer risk...

Who We Are At OKX, we believe our future is reshaped with technology. As one of the world's leading cryptocurrency spot and derivatives exchanges, OKX uses innovative blockchain technology to redefine the financial ecosystem. With millions of global users and an array of diverse and sophisticated products, solutions, and trading tools, we strive to empower everyone to explore the world of crypto. About the Opportunity We are seeking a SEO expert. The ideal candidate always puts the customer at the center, creating experiences beneficial for users and search engine bots alike. The role requires a knack for innovative ideas, the ability to translate SEO guidelines into product enhancements, and a sharp analytical mind. We are excited to see how you can elevate our SEO efforts. What You'll Be Doing: Develop strategy and vision for best-in-class SEO solutions and our "Learn" product. Collaborate with peer product managers and cross-functional growth teams to ensure SEO...

About The Company EXANTE is a wealthtech company that provides centralised trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to a wide range of financial instruments including stocks, ETFs, bonds, futures, options and more from a single multi-currency account. With over 600 employees and a decade in the market, EXANTE’s presence extends across over 10 locations, including but not limited to the UK, Cyprus, Malta and Hong Kong. We're growing 70% year-on-year and hiring globally day-by-day. Learn more about the EXANTE corporate culture and company benefits: https://careers-stage.exante.eu/about/ Now we are looking to recruit a Reconciliation Specialist on a full time, permanent basis to join the existing international team. This position reports to Head of Reconciliations. Location: Riga, Latvia. To efficiently manage and control transactions executed by the company and...

Job Title: Accounts Receivable Specialist About Hubpay Hubpay is a financial institution headquartered in the UAE that specializes in corporate international payments, and we work with businesses to save time and money on their international payments by offering better rates and faster settlement times. As we continue to ? grow and scale, join us on this exciting journey and be part of building something special in the world of Fintech. Responsibilities: As an Accounts Receivable Specialist, you'll be the key driver of our financial success by managing customer invoicing, and collections, and maintaining strong relationships. Strap on your superhero cape and embrace the following responsibilities: Invoicing: Prepare and issue accurate and timely customer invoices, ensuring strict adherence to contractual terms and company policies. Your meticulous attention to detail will facilitate seamless financial transactions. Collections: Take ownership of the collections...

Overview BidX Markets provides tailored institutional liquidity solutions to professional traders, brokers and hedge funds across a range of products, including FX, metals, and Digital Assets. Are you ready to become a key team member in a quickly growing start-up and work alongside established industry professionals? We are looking for a talented Support and Operations professional to join the team and help elevate our operations to the next level. Applicants must have the right to work in the EU. Responsibilities Work very closely with the rest of the team, including senior management; Support clients through their onboarding and setup stages, as well as throughout their trading journey with us; Set up new clients with tailored trading environment; Manage, maintain and support trading platforms (MT4/5, PrimeXM, YourBourse hubs); Proactively listen to our clients, and come up with solutions which best improve client trading experience; Conduct end-to-end trade...

Role: Cloud Operations Location: Toronto -Onsite Experience: 7-15 years Role type: Permanent ABOUT INTELLECT DESIGN ARENA LTD. Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, backed with over 30 years of deep domain expertise, we are an authority on vertical and integrated products that enable institutions to meet their ambition to be the principal service provider to their customers. Our commitment is to take banking into the future, anticipating and solving needs of tomorrow’s businesses. WHAT WE DO: We create financial technologies that help banks lead businesses on the path to growth and success. Our solutions help move the banking world forward; because that’s what happens when the world knows it has financial institutions they can rely on. This is the philosophy that we at Intellect follow and our commitment to our customers’ success. A...

Do you like interacting with people across job roles and industries, and have the ability to bridge the gap between technical and customer facing departments? Can you translate technical matters into easy to understand customer facing language? Then you're in the right place! The role Inpay is recruiting a Support and Configuration Specialist to join its Operations Department located in central Copenhagen. Our Operations Department lives between our customers and the technical teams and strives for professional and expedient customer support. As our new Support and Configuration Specialist, you will support our customers in day-to-day operations related to their payments and configuration in the company’s systems. You will also be the liaison between our back office, technical and customer facing teams. This is a newly established role and therefore a great opportunity for you to have an impact on shaping process excellence. Your primary tasks will be: Provide B2B...

T his is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. Purpose of the role: We are looking for an experienced trainer who will be responsible for delivering technical and administrative training on our Online Payment platform to new and existing employees of the Customer Services organization & IT operations. It will be his/her task to assure that the quality of this training remains high and applicable. About the team You will be part of our international training department within the...

Job purpose: This role will fulfil a vital liaison function between business units and the marketing function with our internal agency delivery teams. The role will work with the APAC business units to determine marketing and brand strategy in region, ensure best practice digital and traditional marketing execution and delivery, develop KPIs in terms of impactful ROI to both the local business unit and its contribution to the global division. The role reports into the Global Head of Marketing. General Duties: Work with the business units or regional teams to develop a prioritization framework that is driven by KPIs and objectives and informed by previous ROI information and activity Develop a marketing and communications strategy that supports growth objectives. Ensure best practice digital marketing delivery Work with key stakeholders within the business units to plan and develop a yearly marketing activity calendar, based on the prioritized initiatives, goals, and...

Paysend is a UK-based FinTech company that has over 5 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade, Serbia....

AvaTrade is seeking a passionate and experienced Conversion Rate Optimization Specialist who will be responsible for improving a website and mobile app conversion rates across marketing channels, with a focus on enhancing ROI.   As a key member of our team, you will collaborate with various departments to enhance the customer acquisition journey and achieve company goals, utilizing your expertise in testing strategies (A/B & MVT), data analysis, and user experience optimization to deliver exceptional results aligned with our brand strategy.  If you have a strong track record of increasing conversion rates, end-to-end planning, and executing successful optimization strategies, we want to hear from you.  Main responsibilities:  Manage key conversion points in the marketing funnel: Collaborate across departments to drive the company's conversion process and map out major customer acquisition journey milestones  Drive conversion and...

Tickmill is looking to hire a Integrations Specialist / Backend Developer (.NET) to join our rapidly expanding business with demonstrated experience in implementing enterprise scale backend services. It is a high-paced environment that requires a proactive individual, with a positive can-do attitude , strong work ethic and Team player , with a keen eye for detail. Working closely with the Software Development and Product Management Teams, you will be responsible for producing high quality backend services along with solving technical problems and functionality requirements. About us. Tickmill is a global group of companies, offering trading services catered to the needs of the most sophisticated retail and institutional clients around the world. Our prime focus is on Futures, Options and CFDs on Forex, Stock Indices, Commodities and Bonds. We take pride in being one of the fastest-growing brokers in the world processing monthly more than $140 billion in trading...

About Bybit: Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 10 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strives to be the most reliable exchange for the emerging digital asset class. Bybit's founder and CEO, Ben Zhou, was formerly from XM, one of the world's largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, Tencent, etc. Our core values define us. We listen, care, and improve to create a faster,...

Who are we? Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well. We've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year. Our ambitions are huge and we've only just begun... What's the role? Plenti has been able to get where it is today because...

Eightcap is one of Australia's fastest-growing providers of Forex & CFD trading. We are seeking a highly motivated and detailed-oriented candidate with a passion for financial markets who is ready to start a career in a regulated financial brokerage with great opportunities for growth and career advancement. Weekend shifts are included. The successful applicant will join our extraordinary team as an Onboarding/ KYC Specialist. Task and responsibilities:  Reviewing customer identity documents and applying procedures for documents verification in accordance with the regulatory requirements under each legal entity Identifying fake/ modified documents Opening clients' accounts according to the internal procedures Working closely with the Support and Compliance departments in order to ensure smooth and efficient onboarding Requirements: Fluent in English Experience in a similar role is considered an advantage Good communication skills Detailed-oriented...

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts For Difference (CFDs) and Financial Spread betting. Our business has evolved into a world class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end to end trading experience available, servicing traders of all levels from beginners to institutional level clients. Our Axi values are: Selflessness – we are a team, who know that together we are stronger. Trust – we have confidence in our teammates to do the right things for the business and for each other. Ambition – we are passionate, focused and driven. Accountability – we step up, take ownership, and take pride in our work. Respect – we believe everyone is appreciated, included and listened to. About the role and your purpose You will work as part of our stellar marketing...

We are looking for a Card Processing Support Specialist who will be a part of a team that builds the products that millions of people worldwide will use. Papara has been on a mission to create the best financial experience for its users. With over 16 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance. We use design and technology to give our users the financial experience they deserve. Since we succeed on a national scale, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day. Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will be working in a fast-paced environment and be part of a team that constantly develops and renews itself. If you share that passion and believe in our...

On behalf of our client, we are seeking to recruit an Email Marketing Officer to join a fast-growing, international team of bright individuals, and help them take products to the next level. This is a hybrid working model with a base in Limassol. About the company Established in 2018 as a Fintech company, and since then, never stopped expanding and introducing cool features to a base of 1 million+ users. In addition to an existing arsenal of awesome award-winning products that already provide, such as trading platform, digital asset exchange, copy-trading, DeFi staking, and others – the company is currently building a plethora of new services, which will include payments and card infrastructure, licensed brokerage services and much more. What you’ll be doing Develop and implement end-to-end email marketing campaigns, including planning, content creation, scheduling, and deployment. Work with the content team and designers to persuasive email...