Customer experience specialist jobs

30/08/2022

Full time

Payoneer London, United Kingdom

Marketing Operations Manager We're looking for a Marketing Automation Specialist to join our growing Customer Retention and Marketing Ops team. In this role, you will be responsible for the day to day operation of our Marketing Automation Platform (Marketo) to create sophisticated marketing automation flows and optimize existing ones. You will ensure that no lead is left behind, every marketing touch point is attributable, our sales & marketing stacks work together perfectly, our money is spent effectively, and that we operate in a coordinated way globally. You will also be responsible for establishing, managing, and connecting marketing and sales tools and processes, to start consistent and qualified lead generation, comprehensive reporting and personalized journeys for different customer personas or products. Key Areas Of Responsibility Work closely with key stakeholders globally to build, deploy and monitor demand generation...

26/09/2022

Full time

Head of Trading

ThinkMarkets London, United Kingdom

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a Head of Trading – UK to join our rapidly growing global workforce in London. This individual will act as the manager of our UK trading business and will be responsible for the positions, risk, and ultimately, the profitability of the regional office. You will be responsible for ensuring regulatory and internal compliance of all employees who are part of our UK trading operation,...

16/09/2022

Full time

EMEA Fintech Solutions Consultant

Trading Central London, United Kingdom

EMEA Fintech Solutions Consultant Sales Solutions Team Who are we? If you know someone who runs their own stock portfolio, then there's a good chance that they use our insightful investing analysis to help make their decisions! We have been successfully supporting investment decisions through innovation since 1999. Our award-winning fintech products, trusted by 300 of the world's leading brands and 100 million end users, combine Patented Software, Artificial Intelligence and Human Expertise. With offices in New York, London, Paris, Hong Kong, Shanghai, Cyprus, Sydney and Ottawa, we are truly a global team with an entrepreneurial startup company culture. Here at Trading Central, you get the opportunity to become familiar with the entire team and to see your projects through from concept to completion. We’re proud to create a friendly, social and intellectually challenging environment focused on building collaborative teams and personal career growth. We...

15/09/2022

Full time

Senior Tech Recruiter

Swissquote Bucharest, Romania

Company Description Founded by two engineers, Swissquote makes trading opportunities accessible to everyone and we challenge everything that makes traditional banking irrelevant. As an always-evolving company, we strive to challenge our organization, making teamwork and innovation more than just values. You will be able to accelerate your career in a fast-moving and rock-solid company: during these last couple of years, our bank has become the Swiss leader in online trading. The Swissquote Tech Hub in Bucharest is meant to create a new high-caliber location for the Swissquote engineering group. The Tech Hub is structured around the design, build and maintenance of innovative and reliable systems, products and services. Operating within a collaborative Agile environment, we aim to deliver effective solutions to the business and our customers delivering cutting-edge Fintech projects such as eTrading, eForex, YUH, Robo-advisory, cryptocurrencies and more. Job...

13/09/2022

Full time

Business Development Manager

Eurotrader Limassol, Cyprus

Business Development Manager Limassol, Cyprus Eurotrader is a multi-asset retail broker on a mission to deliver a modern, streamlined trading experience that empowers and educates traders of all abilities. We empower, educate, and make it easy for everyone to get their trade on in forex, single and fractional stocks, crypto, indices, and commodities. What’s more, we offer in-depth learning resources, exceptional customer service, superfast executions, and attractive low costs, giving our members everything they need to train up and trade up. We’re growing very quickly and have an exciting year of new product launches ahead of us. As part of our growth, we are looking to grow our Business Development team in Cyprus. In return, we can offer a very fun and friendly start-up environment within a company that is committed to encouraging your professional growth. Responsibilities include: ● You will be driving sales initiatives ensuring they align with...

13/09/2022

Full time

EMEA Senior Sales Solutions Representative

Trading Central London, United Kingdom

EMEA Senior Sales Consultant Sales Solutions Team Who are we? Fintech is an exciting space! Join us at Trading Central as we transform the investing experience for millions of retail investors. If you know someone who runs their own stock portfolio, then there's a good chance that they use our insightful investing analysis to help make their decisions! We have been successfully supporting investment decisions through innovation since 1999 . Our award-winning fintech products are embedded in the websites and mobile apps of 300+ financial brands worldwide with a powerful combination of patented software, artificial intelligence and human expertise. With offices in New York, London, Paris, Hong Kong, Shanghai, Cyprus, Sydney and Ottawa , we are truly a global team with an entrepreneurial startup company culture . Here at Trading Central, you get the opportunity to become familiar with the entire team and to see your projects through from concept to completion. We’re proud...

30/08/2022

Full time

Business Intelligence & Analytics Manager

Blueberry Markets Sydney, Australia

About Us Blueberry Markets is an online broker providing platforms to trade forex, indices, commodities, crypto and stocks. We are headquartered in New South Wales, Australia but operate globally. The Company was established in 2016 and is known for having the best customer service in the industry. About The Role The Business Intelligence and Analytics Manager we are looking for will be responsible for leading the design, development, implementation and maintenance of critical business intelligence initiatives and projects that will contribute to strategic decision-making. In this role, you must develop a deep understanding of the needs of all stakeholders across the business and create actionable insights to improve their effectiveness. You will also regularly analyse market intel and trends to identify commercial opportunities and accelerate performance. Your responsibilities will include: Providing technical and strategic leadership in designing, delivering, and...

26/08/2022

Full time

Quantitative Analyst

OANDA Krakow, Poland

About the role OANDA is looking for a Quantitative Analyst to enhance and build trading models for risk managing client trading flow on OANDA’s trading platforms. This is an exciting opportunity to work for an established but growing business. In this role, you will be analyzing a large data set with years of client order and price data, with a goal to create new hedging models to generate P/L from trading. This is a demanding role and will report to the head of the Quantitative Analysis team within the Trading group. Duties and Responsibilities Engage in research and analysis relating to our trading business. Apply machine learning techniques against large dataset of historical trades and prices. Analyze customer trading activity and customer trading patterns. Responsible for creating new hedging models for risk managing different client segments. Build hedging algorithms to maximize revenue and reduce market risk. Assess, select implement...

01/08/2022

Full time

Head Blockchain Engineering

Sygnum Bank Zurich, Switzerland

Sygnum’s diverse and talented team of banking, investment and DLT experts is shaping the development of a trusted digital asset ecosystem. Sygnum is a technology-driven company offering financial services for the digital asset economy. Our vision is to be the partner of choice to securely issue, store, trade and manage digital assets. Working from two of the world's leading financial hubs – Singapore and Switzerland – we want to empower everyone, everywhere to create and have direct access to ownership and value. On our way to fulfill this mission our actions are based on a set of values that not only ensure the highest ethical standards, but also put our clients and partners at the center of everything we do. Tasks Lead a team of highly competent engineers to design, develop and implement key system and application architecture components that support the creation, transfer, and storage of digital assets. Build products that can interface with a...

19/09/2022

Full time

Customer Experience Specialist

Zip Co Limited Sydney, Australia

Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best. About Us We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we’re just getting started.We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do. About The Role The backbone of every excellent company is their quality customer service and the Customer Experience team. Zip is one of Australia’s fastest growing Fintechs...

22/08/2022

Full time

Customer Experience Specialist

Zip Co Limited Sydney, Australia

Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best. About Us We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started. We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do. About The Role The backbone of every excellent company is their quality customer service and the Customer Experience team. Zip is one of Australia’s fastest growing...

28/09/2022

Full time

Complaints and Service Recovery Specialist

Pepperstone Melbourne, Australia

The Pepperstone story started in 2010. Our team describes us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected, and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their career in FinTech in a vibrant and fast-paced environment. We thrive on progress – for our traders and for ourselves. We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers. The Role Our Complaints and Service Recovery Specialist performs an important role by providing direct support to our clients in the world of Forex, CFDs, and related services. As a n experienced member and leader within the Clients Services team you will have a...

27/09/2022

Full time

Payment Specialist

MultiBank Group Dubai, UAE

Role Overview The ideal candidate will be responsible for liaising with external parties to manage payment channels including receiving and processing payments. The Finance team is focused on analyzing, interpreting data, managing payments, and delivering results to senior management. The suitable candidate will feel comfortable using insights they have derived from data and communicate important findings clearly. Key Responsibilities: Apply payments to customer accounts, prepare new bills, set up billing accounts, and collaborate with the business development team to integrate payment gateway provider solutions into the sales cycle. Establish payment provider partnerships at a strategic and operational level to enhance operational efficiencies and deliver a seamless customer payment journey, and develop easy-to-implement and payment gateway solution delivery strategies and plans. Conduct due diligence on payment partners and negotiate commercial terms with payment...

26/09/2022

Full time

Regulatory Reporting Specialist

Wise Tallinn, Estonia

As a financial institution moving billions of GBP of customer money in over 70 countries, Wise must have bulletproof financials. We need timely, accurate and scalable financial data to be compliant with regulations and make accurate business decisions inside the company. Due to continued and rapid growth we’re looking for a Regulatory Reporting Specialist to join the team. Jointly with the Regulatory Reporting team and Regional Controllers, you will own the responsibility of working with existing and new regulators, which is a key function for Wise. This role gives a great entry point to the world of Wise, as well as the chance to be at the very fundamental regulatory focused part of the business. Your mission: Reporting capabilities are essential to steer the ship in the right direction, which comply with regulatory and financial requirements. Work with Prudential Controller, Regional Controllers & Compliance teams to help build compliant reports to submit to regulatory...

26/09/2022

Full time

Credit Support Specialist

Plenti Adelaide, Australia

Who We Are Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well. We've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year. Our ambitions are huge and we've only just begun... What will you be doing? As a Credit Support Specialist, the key function of the role...

23/09/2022

Full time

Junior FX Dealer

ebury Brussels, Belgium

Position As a Junior FX Dealer you will: Service a portfolio of corporate clients across a range of different products, including FX hedging, lending, & cash management. Support the other dealers with market research, market updates and pitching ideas. Execution of FX trades with multiple liquidity providers, using various different trading platforms, as well as Bloomberg. Collaborate with sales teams to assist in business origination. Understand the client's business environments, strategies, and industry to provide the best solution for their situation. Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions. Deliver on dealer-specific KPIs including repeat & new business revenues, reducing client churn, up-selling high margin products and increasing wallet-share. Building & maintaining strong client relationships through client meetings. Expand existing business and provide feedback to technology...

23/09/2022

Full time

Engineering Manager

TransferGo Vilnius, Lithuania

TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We’re striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 300 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service. We’ve come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they’re better placed to make life easier for our customers around the world — 4 million of them, and counting. We’re looking for a battle-tested Engineering Manager to lead one of our teams and help us keep growing. If you're excited to be part of a winning team, work on a purposeful “pain-killer” product and help others to become the best version of themselves - it...

22/09/2022

Full time

Customer Support Specialist (English and Lithuanian)

TransferGo Kaunas, Lithuania

TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We’re striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 300 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service. We’ve come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they’re better placed to make life easier for our customers around the world — 4 million of them, and counting. Our Customer Support Team: We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 8 languages and consist of...

22/09/2022

Full time

SEO Specialist

Devexperts Sofia, Bulgaria

We are looking for an SEO/SEM expert to manage all search engine optimization and marketing activities. You will be responsible for managing all SEO activities such as content strategy, link building, and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo, and Bing in order to maximize ROI. Responsibilities SEO of key company websites execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in SEO research and implement search engine optimization recommendations develop and implement link building strategy work with the development team to ensure SEO best practices are properly implemented on newly developed code work with editorial and marketing teams to drive SEO in content creation and content programming recommend changes to website architecture, content, linking, and other factors to improve SEO positions for target keywords...

21/09/2022

Full time

Chargeback Specialist

Paysend Belgrade, Serbia

Paysend is a UK-based FinTech company that has over 7 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade, Serbia....

1272 Forex & Fintech jobs found