59 customer service jobs in Amsterdam

Livechat Responsibilities: Provide high-quality customer support via email channel. Maintain up-to-date knowledge of the company's platform assigned product line Efficiently handle customer inquiries and complaints with timely follow-ups within SLA. Understand customer needs and relay valuable feedback to management. Requirements : Diploma or above in any field. Strong oral and written communication skills in English, Mandarin is a plus. Team-oriented, self-motivated, and responsive to client needs. Minimum 2 years of customer service experience. Finance or Technology-related industry will be a plus Prior trading (crypto or traditional) experience is preferred. Willing to work 5-day shift work, including weekends and public holidays. Dutch speaker is a must Not what you are looking for? Try these related job searches Customer Service Specialist jobs in Amsterdam Bybit careers in Amsterdam Customer Experience jobs in Amsterdam Fintech...

About The Job This role is part of our Branch Office IT Services Team in the EMEA region based in the Amsterdam office. The scope of IT support ranges from desktop related issues (hardware or software) to infrastructure equipment and systems supporting the local business. Working hours are expected to be normal business hours with occasional overtime/weekend work. Frequent interaction with local and overseas teams from various departments is required for this role. Traveling to other EMEA office to support their IT Infrastructure. Responsibilities Working with the global IT peers in other offices and /or Service Desk teams on user incidents/service requests in a professional manner Taking ownership of assigned cases and tasks while aiming to resolve them timely and efficiently Conduct detailed analysis and troubleshooting with users to achieve resolution of reported issues Provide remote support to users who are working from other global offices (same time...

Job Description Heb je ervaring in accountmanagement of customer success? Werk je graag samen met klanten om hen te helpen het maximale uit onze betaaloplossingen te halen? We zijn op zoek naar enthousiaste, klantgerichte, nieuwe collega’s! Wat ga je doen? Als Account Manager ben je het aanspreekpunt voor onze bestaande klanten. Bij MultiSafepay (MSP) hebben we een focus op het opbouwen van langdurige relaties en daarom is klanttevredenheid erg belangrijk. Je bouwt je kennis in betaaltechnologie steeds verder uit, zodat je groeikansen gemakkelijk kunt identificeren en kunt adviseren over aanvullende producten en diensten bij merchants. Account Management @ MSP Innovatie, technologie en geweldige klantenservice zitten in ons DNA. Met onze geavanceerde fintech-oplossingen helpen wij diverse, ambitieuze winkeliers hun groeiambities waar te maken. Alles wat we doen, ontwikkelen we in-house. Dit stelt ons in staat om sneller te reageren op veranderingen, trends in de...

Een financieringsaanvraag wordt (simpel) via onze website gedaan, met de minimaal benodigde informatie die wij opvragen gaat het Credit Risk team aan de slag! Ons team van developers is voortdurend bezig met het doorontwikkelen van onze software en ML modellen om de credit risk analisten te voorzien van de nieuwste tooling om het beoordelingsproces voor de ondernemer zo soepel mogelijk te laten verlopen. Mis je informatie om je analyse goed te kunnen doen? Dan is het aan jou om deze vraag duidelijk te formuleren zodat het Customer Service team voor jou aan de slag kan! Je werkt in een team van gezellige en slimme mensen waar je veel van kan leren. Andersom hopen we natuurlijk ook van jou te leren. Goede initiatieven over het verbeteren van onze processen zijn altijd welkom! Good to know: HBO – WO denkniveau €2800 – €3200 Afdeling: Risk Startersfunctie Amsterdam 40 uur Jouw bijdrage aan BridgeFund als Credit Risk Analist? Als Credit Analist bij BridgeFund beslis je...

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. Cumberland - a DRW Company , is the...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Operational Support Specialist The team consists of people from various backgrounds offering support to our merchants worldwide regarding our payment platform and embedded finance products. You will be part of the first line of support of Adyen, helping merchants on a wide variety of topics, from technical to administrative tasks. Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, Technical Support As a Technical Support Team Lead, based in Amsterdam, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe. You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day you...

About The Job This role is part of our Branch Office IT Services Team in the EMEA region based in the Amsterdam office. The scope of IT support ranges from desktop related issues (hardware or software) to infrastructure equipment and systems supporting the local business. Working hours are expected to be normal business hours with occasional overtime/weekend work. Frequent interaction with local and overseas teams from various departments is required for this role. Traveling to other EMEA office to support their IT Infrastructure. Responsibilities Working with the global IT peers in other offices and /or Service Desk teams on user incidents/service requests in a professional manner Taking ownership of assigned cases and tasks while aiming to resolve them timely and efficiently Conduct detailed analysis and troubleshooting with users to achieve resolution of reported issues Provide remote support to users who are working from other global offices (same time...

Are you an experienced senior relationship manager with knowledge of the asset management business and an interest in securities business and the custody process we are looking for you. Saxo is seeking a motivated professional to serve our existing partners and identify a primary universe of new potential partners, strategize their engagement through meetings, events and participation within our ecosystem. As a Senior Relationship Manager, you will be responsible for driving revenue growth and achieving profit targets. In close cooperation with the managing director Saxo Institutional for the Mid European Region, you will maintain existing relationships and drive the acquisition of new partners, aligning with our teams across offices. As a local leader you will be responsible for exceeding annual sales targets, acting as a leader and role model across sales, representing Saxo’s capabilities through product, platform and solution knowledge. This is an established successful...

We are looking for a Customer Support Representative (French-speaking) to join our BUX team based in Amsterdam . We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing customer base. In this role, you'll serve as a primary point of contact for our French-speaking clients while also offering support in English to users across Europe. We value candidates who approach their work with dedication, responsibility, and the ability to work autonomously, yet thrive as part of a team. As we operate in a dynamic scale-up environment, we need someone who embraces change and approaches challenges with a proactive 'can do' attitude. If this sounds like you, we'd love to hear from you. The ideal candidate is available 40 hours/week. The responsibilities Building good relationships with our users and giving them the best possible experience Answer customer chats, e-mails, phone calls efficiently and with a high level of quality Keep...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Finance Support Specialist As a Finance Support Specialist you will be an expert on Adyen’s finance and treasury platform. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately your team will be responsible for helping our merchants in using our financial...

Heb je ervaring in accountmanagement of customer success? Werk je graag samen met klanten om hen te helpen het maximale uit onze betaaloplossingen te halen? We zijn op zoek naar enthousiaste, klantgerichte, nieuwe collega’s! Wat ga je doen? Als Account Manager ben je het aanspreekpunt voor onze bestaande klanten. Bij MultiSafepay (MSP) hebben we een focus op het opbouwen van langdurige relaties en daarom is klanttevredenheid erg belangrijk. Je bouwt je kennis in betaaltechnologie steeds verder uit, zodat je groeikansen gemakkelijk kunt identificeren en kunt adviseren over aanvullende producten en diensten bij merchants. Account Management @ MSP Innovatie, technologie en geweldige klantenservice zitten in ons DNA. Met onze geavanceerde fintech-oplossingen helpen wij diverse, ambitieuze winkeliers hun groeiambities waar te maken. Alles wat we doen, ontwikkelen we in-house. Dit stelt ons in staat om sneller te reageren op veranderingen, trends in de sector te omarmen en...

Hey there!? At Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, or insurers like N26, Trade Republic, flatexDEGIRO, Nationale Nederlanden, Qonto, Shine, Solarisbank, and more. Having started our journey in January 2018 only, we're incredibly proud to count around 250 employees between our Amsterdam and Barcelona offices with over 50 nationalities. Drive Revenue, Expand Customer Partnerships & Maximize Growth ? At Fourthline , we believe Customer Success isn’t just about retention—it’s about expansion, revenue growth, and long-term partnerships . As a Customer Success Manager , you’ll be responsible for owning and growing a portfolio of high-value strategic customers , ensuring they continuously increase their investment in Fourthline’s solutions. We’re looking for an experienced Customer Success Manager / lifecycle AE , who is...

Customer Support Agent - Dutch (Amsterdam based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. As a Customer Support Agent for the Dutch market, you will be the voice of our company. What You’ll Be Doing In This Position Supporting our Dutch-speaking customers by phone, email, chat and social media channels Supporting our merchants for all questions and inquiries about our POS solution You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants You’ll be great for this position if you have Multi-tasking skills Excellent verbal and written communication (Dutch and English) Problem solving attitude Experience...

We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing customer base. In this role, you'll serve as a primary point of contact for our Dutch-speaking clients while also offering support in English to users across Europe. We value candidates who approach their work with dedication, responsibility, and the ability to work autonomously, yet thrive as part of a team. As we operate in a dynamic scale-up environment, we need someone who embraces change and approaches challenges with a proactive 'can do' attitude. If this sounds like you, we'd love to hear from you. The ideal candidate is available 40 hours/week. What you will do Building good relationships with our users and giving them the best possible experience Answer customer chats, e-mails, phone calls efficiently and with a high level of quality Keep up to date with developments at BUX and our various product offerings Helping new users onboard to the app, ensuring...

At Peaks we're looking for a Data Scientist to join our team. Do you thrive on analyzing marketing data to unlock valuable insights? Are you passionate about saving, investing, and driving customer engagement? Do you want to make an impact in a fast-growing international scale-up? If so, keep reading—Peaks might be your perfect match! As a marketing data expert, you’ll optimize ad performance, build attribution models, ensure seamless data integration, refine customer segmentation, and enable impactful A/B testing. You'll play a key role in improving our marketing data architecture with a focus on cost efficiency, speed, and best engineering practices. About Peaks We’re Peaks, a fast growing, innovative Dutch fintech scale-up on a mission to help 1 million Europeans build wealth with investing and feel better about their financial future. Since the launch of our app in November 2017 we have grown to one of the largest investment platforms in The Netherlands and Germany and...

Job Description Do you have experience in developing innovative, data-driven B2B or B2C SaaS applications? Are you great at understanding what customers need and turning those insights into impactful solutions? Do you enjoy working in a fast-paced, team-oriented environment? We’re looking for a Product Marketing Manager with a specialized focus on Point-of-Sale (POS) solutions to drive our product vision, strategy, and execution forward. In this role, you’ll work closely with cross-functional teams—including development, marketing, and sales—to ensure our POS products align with customer needs and support MultiSafepay’s (MSP) business objectives. This position reports directly to our Chief Product Officer (CPO). If you're passionate about transforming POS payments and driving merchant-first innovations, we’d love to hear from you! POS Product Marketing @ MSP The Point-of-Sale (POS) team plays an important role in...

A Billtrust (Sr) Sales Executive is seen as a true new logo hunter that will identify, qualify and close new customers. Focused on Corporate & Enterprise prospects with a net revenue between 200M & 5B across multiple verticals, you will manage complex sales cycles for our best-in-class, SaaS invoice-to-cash products. You will identify cost-saving opportunities and demonstrate to prospects how our cloud-based solutions improves and transforms their business. We have enjoyed year-over-year growth for over a decade and as a regional Sales Executive covering a part of the Dutch market, you will have the opportunity to channel your ambition and inner drive to increase the footprint of our market-leading, cloud-based software and integrated payment processing solutions. What you'll do: Create leads, build pipeline, and drive deal flow to close net new business Call on potential accounts that marketing has referred as prospects Collaborate with Marketing, BDR’s and Sales...

Shape the Future of Product Marketing at Mollie Mollie was founded in 2004. Since then, Mollie has grown exponentially to become a trusted payment service provider for over 250,000 businesses. However, this is just the beginning. We’re on a mission to simplify complex financial technology and empower businesses across Europe. We want to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. As we scale our impact, we’re looking for an exceptional Head of Product Marketing to bring our product go-to-market machine to the next level. As part of this role, you will be a key enabler of our company’s vision to Eliminate Financial Bureaucracy . This role is an opportunity to lead a high-performing product marketing team in one of Europe’s fastest-growing fintech companies. If you thrive in a fast-paced, customer-centric environment, are hands-on, and ready to build and execute strategic go-to-market initiatives...