17 customer service jobs in Amsterdam

Everything we do, starts with you. Together with you, we build the most human-centric fintech. We have the ambition to create the next. And - with Bertelsmann - a strong foundation to start from. Let’s make it new – for society and for yourself. We are looking for a Junior Account Manager Mobile office / Amsterdam or Heerenveen Do you not shy away from keeping multiple balls in the air? Do you like to have a lot of responsibilities and are organizing and communication skills your second nature? Then the position of junior account manager at Riverty is something for you. In this role you stay on top of the SME merchants and you mainly focus on building and maintaining long-lasting customer relationships and you actively seek for new business with existing merchants. In this role, you will liaise with cross-functional internal teams (Including Marketing, Merchant Support and product development) to make sure you bring the voice of the merchant to the heart of the...

We get curious people invested in the world. We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalized experience. About the job: Do you have an interest in financial products and building strong relationships with institutional clients? Are you service-orientated? Then we would love to invite you to apply to our Institutional Service team opportunity. The Institutional Service Desk is the key point of contact for all day-to-day operational queries, solving a range of issues for our institutional clients. We take pride in a high client satisfaction, consistently improving and optimising the overall client relationship. You will be responsible for delivering a high level of service to our Asset Managers and Financial...

Sluit je aan bij LYNX en maak een verschil in financiën terwijl je deel uitmaakt van een winnend team. We zoeken een energieke persoon die van beleggen houdt en een klantgerichte instelling heeft. Als teamlid ontwikkel je je vaardigheden en leer je alles over beleggen. Als Trading Support Specialist bij LYNX zal u: Het eerste aanspreekpunt zijn voor klanten en biedt u geweldige service via telefoon en e-mail Diverse vragen van onze klanten beantwoorden, van technische ondersteuning tot complexe investeringsvragen Blijven leren over financiële producten en investeringsstrategieën om klanten te helpen Sterke relaties met klanten opbouwen door hun behoeften te begrijpen en oplossingen op maat aan te bieden Werken als teamplayer om klanten tevreden te houden en LYNX als marktleider te behouden Mogelijkheid om binnen 3 maanden het prestigieuze DSI-certificaat "Informing Investment Retail" te behalen (indien nog niet behaald), ter versterking van uw professionele profiel Wat...

At BUX we pride ourselves on offering top-notch customer support to our growing customer base. Join our team as a Dutch-Speaking Customer Support Representative to be at the forefront of building strong relationships with our Dutch-speaking clients while also extending your support in English to users across Europe. Job Responsibilities: Cultivate positive relationships with our users, delivering the best possible experience for every interaction. Efficiently handle customer chats, emails, and phone calls with a high level of quality. Stay updated on BUX developments and various product offerings to provide accurate information to users. Help onboard new users to the BUX app, ensuring a smooth and seamless experience for them. Gather and report user feedback to improve our services and products in collaboration with other teams. Provide translations and create content to keep our clients well-informed. What You'll Need to Succeed: Fluency in Dutch and English is...

Is het analyseren en kritisch beoordelen van financiële data om vervolgens knopen door te hakken helemaal jouw ding? Jij bepaalt als poortwachter Credit Risk Analyst bij BridgeFund of we een ondernemer kunnen helpen om hun business te laten groeien! Een financieringsaanvraag wordt (simpel) via onze website gedaan, met de minimaal benodigde informatie die wij opvragen gaat het Credit Risk team aan de slag! Ons team van developers is voortdurend bezig met het doorontwikkelen van onze software en ML modellen om de credit risk analisten te voorzien van de nieuwste tooling om het beoordelingsproces voor de ondernemer zo soepel mogelijk te laten verlopen. Mis je informatie om je analyse goed te kunnen doen? Dan is het aan jou om deze vraag duidelijk te formuleren zodat het Customer Service team voor jou aan de slag kan!! Je werkt in een team van gezellige en slimme mensen waar je veel van kan leren. Andersom hopen we natuurlijk ook van jou te leren! Goede initiatieven over het...

Everything we do, starts with you. Together with you, we build the most human-centric fintech. We have the ambition to create the next. And - with Bertelsmann - a strong foundation to start from. Let’s make it new – for society and for yourself. We are looking for a Junior Account Manager Mobile office / Amsterdam or Heerenveen Do you not shy away from keeping multiple balls in the air? Do you like to have a lot of responsibilities and are organizing and communication skills your second nature? Then the position of junior account manager at Riverty is something for you. In this role you stay on top of the SME merchants and you mainly focus on building and maintaining long-lasting customer relationships and you actively seek for new business with existing merchants. In this role, you will liaise with cross-functional internal teams (Including Marketing, Merchant Support and product development) to make sure you bring the voice of the merchant to the heart of the...

Wie zijn wij? myPOS is een fintech met activiteiten in 30 Europese landen. myPOS Nederland is de verkooporganisatie van betaaloplossingen in Nederland. We verkopen direct aan eindgebruikers en aan wederverkopers. Als bedrijf zijn wij constant op zoek naar nieuwe kansen en mogelijkheden. Onze bedrijfscultuur is open met korte lijntjes. Collegialiteit, flexibelheid en een can-do mentaliteit staan centraal. Wij hebben een enthousiast, divers team. We hebben twee locaties in Nederland: Amsterdam en Tilburg. Voor ons team in Amsterdam zoeken we een Sales & Support Specialist, voor 40 uur in de week! Wat ga je doen? De organisatie is open en heeft korte lijntjes. Het is een afwisselende én uitdagende functie. Je helpt klanten echt. Van commerciële vragen over de betaalterminals, het cliëntenonderzoek en ondersteuning tot het verwerken van een factuur. De communicatie is zowel inbound als outbound. Je hebt veel contact met andere...

At BUX we pride ourselves on offering top-notch customer support to our growing customer base. Join our team as a Dutch-Speaking Customer Support Representative to be at the forefront of building strong relationships with our Dutch-speaking clients while also extending your support in English to users across Europe. Job Responsibilities: Cultivate positive relationships with our users, delivering the best possible experience for every interaction. Efficiently handle customer chats, emails, and phone calls with a high level of quality. Stay updated on BUX developments and various product offerings to provide accurate information to users. Help onboard new users to the BUX app, ensuring a smooth and seamless experience for them. Gather and report user feedback to improve our services and products in collaboration with other teams. Provide translations and create content to keep our clients well-informed. What You'll Need to Succeed: Fluency...

At BUX we pride ourselves on offering top-notch customer support to our growing customer base. Join our team as a Customer Support Representative to be at the forefront of building strong relationships with our users across Europe. Job Responsibilities: Cultivate positive relationships with our users, delivering the best possible experience for every interaction. Efficiently handle customer chats, emails, and phone calls with a high level of quality. Stay updated on BUX developments and various product offerings to provide accurate information to users. Help onboard new users to the BUX app, ensuring a smooth and seamless experience for them. Gather and report user feedback to improve our services and products in collaboration with other teams. Provide translations and create content to keep our clients well-informed. What You'll Need to Succeed: Fluency in English is essential, additional European languages are a plus. Experience working in a customer-facing...

Is het analyseren en kritisch beoordelen van financiële data om vervolgens knopen door te hakken helemaal jouw ding? Jij bepaalt als poortwachter Credit Risk Analyst bij BridgeFund of we een ondernemer kunnen helpen om hun business te laten groeien! Een financieringsaanvraag wordt (simpel) via onze website gedaan, met de minimaal benodigde informatie die wij opvragen gaat het Credit Risk team aan de slag! Ons team van developers is voortdurend bezig met het doorontwikkelen van onze software en ML modellen om de credit risk analisten te voorzien van de nieuwste tooling om het beoordelingsproces voor de ondernemer zo soepel mogelijk te laten verlopen. Mis je informatie om je analyse goed te kunnen doen? Dan is het aan jou om deze vraag duidelijk te formuleren zodat het Customer Service team voor jou aan de slag kan!! Je werkt in een team van gezellige en slimme mensen waar je veel van kan leren. Andersom hopen we natuurlijk ook van jou te leren! Goede initiatieven over het...

Junior Trading Assistant With Over 2 million people across Europe using DEGIRO as their online broker of choice, our team of Trading Assistants have the essential role in making sure they get the best support whenever they need us. This is where you come in! Are you ready to grow your career in FinTech? You will be joining our team of customer-centric champions, in a vibrant, fast-paced and ever-growing environment. This is the best position for you if you are a quick learner with some knowledge about financial markets looking for a career starter leading to endless growth and learning opportunities in FinTech. To best assist our customers, we offer you the following opportunities: Tailor-made training and onboarding based on your previous experience and knowledge. You will learn everything about financial products, transfers, tax, corporate actions, trading venues, market abuse, among others; Paid ESMA “Retail Informeren” (Dutch)...

We are Peaks, an innovative Dutch scale-up. Our app launched in November 2017 and ever since, we’ve made investing accessible and fun, for anyone. Our app is easy to use, looks amazing (if we may say so ourselves) and communicates in a clear and cheerful way. Our company is growing fast and so is our customer base. In the meantime we have tons of ideas and ambitions we want to realize. That’s why we are looking for you, the DevOps engineer! 2:13 What are you going to do? As a DevOps engineer on our team, you'll design and enhance systems for critical cloud infrastructure components. This includes crafting a dynamic network architecture using microservices, containers, and security protocols to ensure data integrity and accessibility across Peaks' systems. You'll optimize service quality, streamline delivery pipelines, and contribute to an exceptional customer experience through collaboration across teams. Your Key Responsibilities Address complex architectural problems...

About the role We’re looking for an Implementation Manager for our Delivery team. You will be responsible for managing project implementations and technical account management for our customers. Your primary focus will be to take ownership of some of Fourthline’s most important customers, ensure timely delivery of integrated products and exceptional technical support. You have excellent verbal and written communication skills and have a strong background in project management. In addition, you will dedicate a portion of your time to process/project improvements and coaching your fellow team members. What you'll do As an Implementation Manager, you’re… Willing to get your hands on new and already on-going implementation projects and technical support for some of our most important customers. Coach, provide guidance and support other team members to ensure successful project deliveries and customer satisfaction. Collaborate with the team to navigate complex projects and...

Do you want to be part of a FinTech challenge within a highly motivated team? As a NodeJS Software Engineer, you get opportunities to expand your horizon, learn more about the FinTech space, and (of course) become a skilled engineer. We are striving to build the best platform in the market and using the latest technologies to do so. What are you waiting for? Read on! What you will work on We are looking for talent that is fluent in the many languages our profession yields (NodeJS, React, AWS) and knows how to bring our efforts to the next level. You will use your knowledge to design and build high-performing, reliable solutions for high throughput, distributed systems using a variety of third-party and internal libraries and frameworks. All to make sure the handling of loan requests and making payments to our customers works like a charm. And this is just the beginning. Interesting to know is our backend stack consists of AWS, NodeJS, EKS, MongoDB, GitLab, and more. This means...

Manager Key Account Sales Would you like to lead a successful Corporate Sales team and work for a dynamic, fast growing (+80%) Fintech company, being a First Data – ABN AMRO JV? European Merchant Services (EMS) offers a complete package of Omnichannel Payment Solutions both to SME and to (International) Corporate Clients; form Acquiring to POS terminals and our e-Commerce Gateway. What this job is all about We are seeking an experienced and results-driven People Leader to join our team in the fast-paced and dynamic online payment industry. As the People Leader, you will play a pivotal role in maximizing the success and happiness of every individual contributor within the team. Your exceptional leadership and communication skills will enable you to foster a positive work environment and drive the professional development of our team members. If you have a minimum of 7 years of people leadership experience and a passion for nurturing talent, we encourage you to apply. What...

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Ebury has high standards when it comes to working with clients. We need to make sure that the clients we serve and the transactions we carry out respect all the legal, regulatory and ethical standards. This means that when we onboard a client, we need to perform a very important screening on the prospect and the transactions this client would like to do via us. And this is where you come in! Role Purpose The Analyst is responsible for conducting the onboarding review in line with current policy to ensure all Know Your Customer (KYC) requirements are fulfilled. He plays a vital role together with the sales team in order to provide a smooth onboarding experience while making sure that our legal and compliance requirements are met....

About the role We’re looking for an Implementation Manager for our Delivery team. You will be responsible for managing project implementations and technical account management for our customers. Your primary focus will be to take ownership of some of Fourthline’s most important customers, ensure timely delivery of integrated products and exceptional technical support. You have excellent verbal and written communication skills and have a strong background in project management. In addition, you will dedicate a portion of your time to process/project improvements and coaching your fellow team members. What you'll do As an Implementation Manager, you’re… Willing to get your hands on new and already on-going implementation projects and technical support for some of our most important customers. Coach, provide guidance and support other team members to ensure successful project deliveries and customer satisfaction. Collaborate with the team to navigate complex projects...