17 customer service jobs in Amsterdam

Vorig jaar wonnen we een fantastische prijs en brachten we de Gouden Stier award thuis als ‘Beste broker van het jaar 2021’, maar we hebben jou nodig om deze prijs dit jaar weer te behalen. Je hebt een belangrijke taak in ons team. Onze klanten gelukkig en tevreden houden. Dankzij jouw efficiënte communicatie en klantgerichte oplossingen bieden we een uitmuntende klantenservice. Dit houdt in dat je bij LYNX veel verschillende petten tegelijk op hebt. Je helpt klanten bijvoorbeeld bij inlogproblemen, maar je geeft ook uitleg over de beschikbare ordertypes. Je geeft klanten uitleg over het gebruik van de effectenrekening, maar je legt ook uit hoe een Vertical Call spread werkt en wat de marginvereiste daarvan is. Je leert alle dagen nieuwe zaken en als je interesse hebt in de financiële wereld en producten dan ben je hier op je plaats. Je krijgt de kans om alle facetten van beleggen onder de knie te krijgen. Aan jou de taak om samen met je team de klanten te woord te staan en van...

About the job: The economy is always in motion. Developments on macroeconomic level have a major influence on how the stock market behaves. Will the interest rates continue to rise? How this will affect the stock market? And what does consumer confidence say about the current stock market climate? If you have a genuine interest in financial markets, investing and love price charts with green and red color indications. If you get energy from assisting clients with the broad array of investment related queries then we might have a perfect job for you! As a Junior Investment Specialist, you will be part of the dynamic department, consisting of Brokers, Investment Specialists and Customer Service Representatives that strive to help and support our clients. The team is anchored in Global Sales and aims to increase customer satisfaction. As our new colleague you will be responsible for: Answering customer questions regarding investment products (options, turbos,...

This is a new role at an exciting fintech scale-up and a unique opportunity to be part of a close-knit, international team. CRM & Marketing Automation Manager Within MultiSafepay we're looking for an experienced CRM & Marketing Automation Manager. You will be joining our marketing team at a time where we're embarking on a new journey with a clear focus on improving lead-generation campaigns and brand awareness. You will be working from our office in Amsterdam. Our ideal candidate is someone with extensive experience of current marketing automation tools and strategies. You can lead digital marketing campaigns from concept to execution alongside building follow-up strategies for new and old leads. As our new CRM & Marketing Automation Manager, you will design, execute, and optimize exciting marketing automations to trigger the customers' purchase behavior and develop customer lifetime value. You will A/B test, interpret, and optimize our analytics and reporting...

Trading Assistant (DUTCH SPEAKING) With Over 2 million people across Europe using DEGIRO as their online broker of choice, our team of Trading Assistants have the essential role in making sure they get the best support whenever they need us. This is where you come in! Are you ready to grow your career in FinTech? You will be joining our team of customer-centric champions, in a vibrant, fast-paced and ever-growing environment. This role is perfect for you if you already have some experience in Customer Support and/or Financial Services, and you are looking for a career with continuous growth and learning opportunities in the Financial Services industry. To best assist our customers, we offer you the following opportunities: Tailor-made training and onboarding based on your previous experience and knowledge. You will learn everything about financial products, transfers, tax, corporate actions, trading venues, market abuse, among others; Paid ESMA “Retail Informeren”...

Nium is a next-generation financial services platform  that enables companies around the world to unlock new revenue opportunities and improve cash flow economics. Nium is a leader in its geographical and payment service breadth, owning licenses in the world's largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks. Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world. Requirements Where do you come into the picture? Our Vice President -...

The Role The role is a leadership role in the 2nd line merchant risk organisation in Worldline Group, with specific focus on GBL Merchant Services. The role is accountable for risk and compliance assurance for all Worldline entities globally. The selected candidate / role holder will support the Head of Group Merchant Risk (2nd Line) in ensuring that the Worldline Group’s scheme risk and compliance assurance and appetite are managed within agreed risk appetite. The role holder will be accountable for the assurance management and policy development for the scheme risk and compliance function and will be the main liaison between 2nd Line and the 1st Line Risk & Compliance. The key responsibilities: Develop and Manage Scheme Risk & Compliance Policies Ensure that there are clear scheme risk and compliance policies and guidance available to the business and 1st Line Risk & Compliance (policy owner) Define, review, and maintain adequate risk and compliance...

With Over 2 million people across Europe using DEGIRO as their online broker of choice, our team of Trading Assistants have the essential role in making sure they get the best support whenever they need us. This is where you come in! Are you ready to grow your career in FinTech? You will be joining our team of customer-centric champions, in a vibrant, fast-paced and ever-growing environment. This role is perfect for you if you already have some experience in Customer Support and/or Financial Services, and you are looking for a career with continuous growth and learning opportunities in the Financial Services industry. To best assist our customers, we offer you the following opportunities: Tailor-made training and onboarding based on your previous experience and knowledge. You will learn everything about financial products, transfers, tax, corporate actions, trading venues, market abuse, among others; Paid ESMA “Retail Informeren” (Dutch)...

What is the role about? As a Technical Product Manager at Bitvavo, you will have an exciting opportunity to shape and make a real impact on the future of a leading European retail investment platform. You will be responsible for leading the product work for the Platform domain, while in close contact with product teams and other parts of the business to understand their needs and map them against your internal backlog. You will be responsible for drafting a long-term roadmap for the team as well as preparing the strategy on how to adjust Bitvavo’s technical platform setup to stay compliant with existing rules, and prepare for new implementations and business growth. How will you make an impact? The Platforms domain at Bitvavo is responsible for providing a growing set of internal solutions and capabilities to the backend infrastructure engineering team, as well as to the entire business. We constantly look for a balance between enabling Engineering to go faster, whilst...

Do you want to be part of a FinTech challenge within a highly motivated team? As a Senior Software Engineer, you get opportunities to expand your horizon, learn more about the FinTech space, and (of course) become a skilled engineer. We are striving to build the best platform in the market and using the latest technologies to do so. What are you waiting for? Read on! What you will work on We are looking for talent that is fluent in the many languages our profession yields (Java, Python) and knows how to bring our efforts to the next level. You will use your knowledge to design and build high-performing, reliable solutions for high throughput, distributed systems using a variety of third-party and internal libraries and frameworks. All to make sure the handling of loan requests and making payments to our customers works like a charm. And this is just the beginning. Interesting to know is our backend stack consists of AWS, NodeJS, EKS, MongoDB, GitLab, and more. This means you...

About the job We are looking for a talented and experienced UX designer with an eye for visual design that can help us get the Peaks app and brand to the next level. About Peaks We are Peaks, an innovative Dutch fintech scale-up on a mission to make investing accessible for everyone and have a positive impact on the financial lives of our customers. We launched our investment app in November 2017 in the Netherlands and Germany in 2019, currently helping 140.000 customers to get into the habit of investing on a daily or weekly basis in portfolios of sustainable ETFs or their own customized portfolio. Our vision Europeans are significant savers, but 200 million Europeans are not investing yet. Their money is sitting in their savings account, while it can yield higher returns when investing and ultimately deliver more financial freedom. At Peaks we are changing this. We created the most simple, clear and easy to use investment app in Europe. Our app allows everyone to...

Are you an ambitious and result oriented young professional? Would you like to work for a dynamic, fast-growing, international company in the Fintech industry? Are you enthusiastic, eager to learn and develop your (sales) skills? Then we have a challenging position available at European Merchant Services! Getting the right things done! We continuously improve and expand our Omnichannel proposition so that the clients we serve can offer their customers secure payments via their preferred payment choice. Whether that be instore, online or via a mobile device (omnichannel); Making outbound calls to our clients, informing them about our omnichannel proposition; Spotting commercial opportunities within our existing client base; Assisting the sales manager with pre- and aftersales activities; Keeping records of all conversations in our Sales Force data base in a comprehensible way. We would like you to have!​ Minimal Bachelor degree (or currently pursuing); Professional,...

At Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, or insurers like N26, Vivid, Trade Republic, flatexDEGIRO, Wish, Solarisbank, and more. Having started our journey in January 2018 only, we're incredibly proud to count around 350 employees between our Amsterdam and Barcelona offices with over 50 nationalities. Will you be the one closing top-notch deals with strategic partners to scale Fourthline through Europe? About the role As a Partnership Manager at Fourthline, you take a pioneering role toward strategic partnerships, as we are building out this function within the commercial team. We believe that partnerships will play a vital role in our journey to scale our business across the EMEA region. Partners will leverage Fourthline’s unique offering and blend their expertise, services, technology, and ecosystem to fight financial crime...

Are you ambitious and ready to drive and accelerate positive change within a dynamic Finance Team? Would you like to work for a fast-growing, international company in the Fintech industry? Then we have a challenging position available! We are looking to strengthen our Finance team with an energetic, proactive, positive minded Financial Controller eager to make a difference. What this job is all about As our Financial Controller you will be the sparring partner for EMS with regards to various financial issues and work closely with them to ensure smooth financial processes for all existing and new business services. In this role you will be part of a young and growing Finance Team of seven, reporting to the Finance Manager and work closely together with your colleagues in Control and SSC in Poland and UK. Getting the right things done Joint responsibility for internal management reporting, shareholder reporting and external reporting (DNB); Coordinate periodic financial...

Who we are BUX is Europe’s fastest growing neobroker with an ambition to become the number one destination for everyone who wants to do more with their money. Our mission is to build groundbreaking products that shape the future of how we invest. Our three platforms, BUX Zero, BUX X and BUX Crypto, are built for long-term investing, short-term trading and for buying and selling crypto. We are growing at a rapid pace and expanding our global team (38 nationalities and counting) with offices in Amsterdam, London and Cyprus. The team You will be joining a small, very experienced team of developers with diverse backgrounds. The team is open, supportive, and values human connection while building good software. We inspire each other to join discussions, we like practical solutions, and take our work seriously. You can expect us to challenge you and ourselves while keeping work creative and interesting. The role Design, implement and maintain (micro)services within our...

Bitvavo is on the mission to become the European Market Leader in cryptocurrency exchange, therefore we're looking for a strategic-oriented and data-driven Head of Treasury . About Bitvavo In 2018, Bitvavo launched the first version of its digital assets trading platform, to bridge the gap between traditional currencies and digital assets. By offering transparent fees, a wide range of assets and an easy-to-use platform, Bitvavo is making the currency of the future accessible for everyone. Since its inception, Bitvavo has established itself as the market leader in the Netherlands, with already more than a million Dutch users, which exchange multiple billions of crypto valuta a year. This makes Bitvavo one of Europe’s leading digital asset exchanges. Our team, located in Amsterdam, is looking for self-driven, talented people who can help make digital assets available for everyone while keeping a critical mindset. How you'll have an impact: In the next couple of years, we...

Nium is a next-generation financial services platform  that enables companies around the world to unlock new revenue opportunities and improve cash flow economics. Nium is a leader in its geographical and payment service breadth, owning licenses in the world's largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks. Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world. What would a day in your life @ Nium look like? As Principal Recruiter, you will...

Are you an ambitious and result oriented young professional? Would you like to work for a dynamic, fast-growing, international company in the Fintech industry? Are you enthusiastic, eager to learn and develop your (sales) skills? Then we have a challenging position available at European Merchant Services! Getting the right things done! We continuously improve and expand our Omnichannel proposition so that the clients we serve can offer their customers secure payments via their preferred payment choice. Whether that be instore, online or via a mobile device (omnichannel); Making outbound calls to our clients, informing them about our omnichannel proposition; Spotting commercial opportunities within our existing client base; Assisting the sales manager with pre- and aftersales activities; Keeping records of all conversations in our Sales Force data base in a comprehensible way. We would like you to have!​ Minimal Bachelor degree (or currently pursuing); Professional,...