14 customer service jobs in Athens

Ιmagine working for a technology driven organization that is constantly evolving, where customer service is at the heart of everything we do. Ηow would you - as part of our Training and Development Team - help shape our future? We are looking for a training professional to join our Viva Wallet Training and Quality Management team (Group Customer Service Division) in Athens Greece, to help build our customer service and sales teams capabilities. You will coordinate and support the development and delivery of effective learning and development programs and organizational development initiatives focusing on sales and customer services remotely across our 23 European offices where English is the main language. What we offer: A competitive salary (based upon your skills and experience) A full-time, permanent contract An Annual bonus up to 4 salaries, upon performance evaluation A private medical insurance A smooth onboarding and continuous training on products and...

We are looking for an experienced Lead of KYC Support & Confiscations to join our team in Athens, reporting to the Customer Service Operations Manager. The successful candidate will monitor the, correct and at the same time within the respective legal framework, management of confiscation orders as well as requests from the principles we receive. In addition, he/she will be responsible for monitoring the KYC Support teams. More specifically, you will: Directly lead and coordinate all Confiscations and KYC Support units across Europe's branches Establish Confiscations processes & Authorities Requests compliance guidelines in accordance with local legal framework Interpret garnishment language to determine the scope, jurisdiction, applicability, and timeframe of the garnishment Participate and issue opinion in special confiscation and authorities' requests assessment projects in collaboration with company's legal advisors Conduct performance...

Finvasia Group Greece is looking for a dynamic and ambitious Client Relationship Team Leader to accelerate ZuluTrade brand’s Retail Sales. This is a role for a high caliber professional with results orientation, strong can-do attitude and the ability to establish and maintain an aggressive, yet realistic and disciplined sales plan. Your main objective will be to materialize the sales strategy, building powerful and longstanding business partnerships both in and out of the company, developing also a strong sales team from the ground up to promote the ZuluTrade services.  Responsibilities Efficiently manage our Sales team including training, developing, and motivating staff Working with the Management team to establish sales strategies and targets Monitor and assess the team's effectiveness and adherence to both targets and policies Ensure the Sales team operates in compliance of regulatory requirements and internal policies Maintain excellent relationships with our...

Our group of companies is highly devoted to its clients by offering the best trading conditions in the Forex industry. We focus on providing the best customer support, services, and trading experience to offer a journey to remember. We are expanding our business and looking for unique individuals who can quickly adapt and join our friendly and fast-paced environment. A current role is available for a Head of Dealing, who will be responsible for dealing on their own account. The role is located in Athens (Piraeus), Greece. Duties and Responsibilities: Preparing data-based reports as required by company management and regulatory authorities; Managing business-critical real-time trading systems in order to identify issues and problem areas; Troubleshooting a variety of trading issues and liaising with appropriate teams where necessary to ensure their resolution; Carrying out trade surveillance and monitoring of transactions; Performing trade investigations and preliminary...

Our group of companies is highly devoted to its clients by offering the best trading conditions in the Forex industry. We focus on providing the best customer support, services, and trading experience to offer a journey to remember. We are expanding our business and looking for unique individuals who can quickly adapt and join our friendly and fast-paced environment. A current role is available for a Senior Finance Officer. Duties and Responsibilities: Manage and oversee the financial reporting and general ledger structure; Drive the company's financial planning and support strategic decisions; Prepare reliable current and forecasting reports; Ensure the accurate and timely processing of positive pay transactions; Ensure all supplier invoices are paid as per the terms and conditions agreed; Manage relationships with internal or external finance/audit professionals and accounting partners; Prepare and submit the VAT reports Ensure the timely processing of all Tax...

We are growing fast, expanding to many countries and we are looking for a Disputes Analyst to join our AML & Risk Investigations team at our HQ, in Athens. The position deals with dispute and chargebacks operations from an issuing and acquiring perspective, aiming at minimizing chargeback losses. Why us? Because we are the first European entirely cloud-based Neobank using Microsoft Azure with branches in 23 countries in Europe. Our mission is to change how businesses pay and get paid. Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes. What you will do: Collect, research, analyze and handle dispute data Communicate effectively with customers (both merchants and cardholders) Formulate accurate and timely requests / responses to merchants, cardholders and Banks / Card Associations (Visa, MasterCard, AmEx, DCI, JCB, Greek Banks) Initiate monetary and non-monetary...

Our group of companies is highly devoted to its clients by offering the best trading conditions in the Forex industry. We focus on providing the best customer support, services, and trading experience to offer a journey to remember. We are expanding our business and looking for unique individuals who can quickly adapt and join our friendly and fast-paced environment. A current role is available for Trading Desk Operations. Duties and Responsibilities: Analyzing client trade flow; Monitoring operation of trading platforms with regards to reception and transmission of client orders; Configuring symbols in the trading platforms; Running orders reconciliation with liquidity providers; Providing customer trading 3rd lever support and claims resolution; Keeping up to date with market information and monitoring trends in financial markets; Providing key parties with daily trading statistics; Ensuring the accuracy of internal reporting; and Any other ad-hoc duties as those...

At Viva Wallet, our vision is to change the way businesses pay and get paid in Europe with cutting-edge technology, unprecedented agility and in-depth knowledge of the European payments landscape. The Team The CORE team's purpose is to keep Viva Wallet backbone systems and applications healthy and secure, enhance the codebase with tools, libraries and tweaks that improve performance and increase productivity, providing competitive advantages to the platform, and offer a unique experience to our customers. Engineers design and implement new features in a fast-paced fintech environment. They also find solutions to streamline highly scalable and critical applications, affecting millions of users. The Role Software engineers in CORE are responsible for a multitude of projects and are expected to be able to work independently, assist their teammates and mentor junior developers. You will also be expected to collaborate across multiple workstreams and roles like...

Description Responsible for the lifecycle of the assigned product and its services (content, package) Contribute with the other Product Owners to the Products’ roadmap and development based on market needs, competition and company’s directions Own and execute the product roadmap. Prioritize and maintain the product backlog for assigned products, balancing the requirements and expectations of related stakeholders. Collaborate with stakeholders, teams and customers to co-develop the product vision, strategy, and for Product Roadmap alignment. Provide the voice of the business to cross-functional product teams to: clarify feature, user story and content requirements and translate the product vision into a roadmap/release plan and actionable tasks. Work effectively with cross-functional agile teams and various stakeholders including business and functional leaders, key users, business analysts, solution architects, UX/UI designers, software engineers, testers, C/X etc....

Our group of companies is highly devoted to its clients by offering the best trading conditions in the Forex industry. We focus on providing the best customer support, services, and trading experience to offer a journey to remember. We are expanding our business and looking for unique individuals who can quickly adapt and join our friendly and fast-paced environment. A current role is available for a Senior Finance Officer. Duties and Responsibilities: Manage and oversee the financial reporting and general ledger structure; Drive the company's financial planning and support strategic decisions; Prepare reliable current and forecasting reports; Ensure the accurate and timely processing of positive pay transactions; Ensure all supplier invoices are paid as per the terms and conditions agreed upon; Manage relationships with internal or external finance/audit professionals and accounting partners; Prepare and submit the VAT reports Ensure the timely processing of all Tax...

Finvasia Group Greece is currently seeking for a Sales Executive to join our ZuluTrade team. The objective of the role is to spread ZuluTrade brand worldwide, communicate leads and actively assist in sales growth while it reports to Business Development Team Leader. As a Sales Executive, you will: Engage with existing and prospective customers globally Promote the company’s financial products and services to existing and prospective customers Achieve daily and monthly KPIs through contacting clients via phone, emails, and other communication channels Continuously update our CRM database Successfully develop business relationships Keep up to date with the financial markets and communicate these to clients Support the growth of the business, by providing a timely and high-quality service Work with a team of excellent professionals with a profound understanding of the market Requirements Excellent command of English language Professional level knowledge of German or...

Description Responsible for the lifecycle of the assigned product and its services (content, package) Contribute with the other Product Owners to the Products’ roadmap and development based on market needs, competition and company’s directions Own and execute the product roadmap. Prioritize and maintain the product backlog for assigned products, balancing the requirements and expectations of related stakeholders. Collaborate with stakeholders, teams and customers to co-develop the product vision, strategy, and for Product Roadmap alignment. Provide the voice of the business to cross-functional product teams to: clarify feature, user story and content requirements and translate the product vision into a roadmap/release plan and actionable tasks. Work effectively with cross-functional agile teams and various stakeholders including business and functional leaders, key users, business analysts, solution architects, UX/UI designers, software engineers, testers, C/X etc....

Are you an experienced Anti-Fraud Professional already working in financial services and looking to develop your career with a multi jurisdiction role across Greece and European countries that is at the forefront of technology, experiencing double digit monthly growth and where your efforts and skills will be recognized and rewarded? Why us? We are growing fast and continually evolving, creating new products, services and opportunities, so life with us is always fast paced and exciting! We are the first European entirely cloud-based neobank using Microsoft Azure with branches in 24 countries in Europe. About the role As Anti-Fraud Director, you will report to the Chief Risk Officer and you will hold responsibility for determining VIVA WALLET Group fraud risk control strategies and policies, also ensuring compliance with legal and regulatory requirements. If you've got big ideas on how we can do better, as well as the confidence to voice them, this role is for...