17 customer service jobs in Barcelona

At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization ? This job is for you if you are looking to develop your career in a disruptive environment. In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a potential churn. About the team The CSS team is a very dynamic and energetic team. We all come from different work-related and cultural backgrounds which makes the team very dynamic and fun. We strive for adaptability and we encourage asking questions as well as bringing new ideas to the table. The team has a lot of ambition as each team member can create or join any project, aside from the core tasks of the role, as long as it has a positive impact in Kantox. Our mission as a team is to provide stellar service to our top priority clients by putting ourselves in the client's shoes, and by practicing active listening. Meet...

About The Team At SumUp, we’ve built our success on helping micro and small merchants thrive. As our merchant base grows in volume and complexity, we’re scaling a dedicated Account Management function for High-Value Merchants (HVMs) . This team manages the post-sales relationship with some of our most strategic merchants, acting as trusted advisors focused on retention, commercial growth, and multi-product adoption . You’ll work closely with leading businesses in the DACH region, spanning diverse sectors such as retail, hospitality, wellness, and more. We’re looking for commercially driven, relationship-oriented professionals ready to drive value, uncover opportunities, and contribute to long-term merchant success. What You’ll Do Manage a portfolio of High-Value Merchants in the DACH region Build long-term relationships with key decision-makers and business owners Conduct structured Business Reviews to assess performance,...

Jr. Account Manager (Retention & Growth) - Dutch speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! In this role, you will drive merchant retention, engagement, and revenue growth by managing a portfolio of Dutch merchants, reducing churn, and maximizing product adoption within SumUp’s ecosystem. What you’ll do: Reduce voluntary and preventable churn, stabilizing recurring revenue Drive cross-sell and upsell opportunities to increase average revenue per merchant (ARPM) Enhance product adoption and...

We’re PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments. PayRetailers' business is growing exponentially, and we are adding new payment methods in the different countries. To support this growth, we are looking for an Integration Manager who will will lead our Integration Team operations, ensuring unparalleled service levels and driving strategic customer engagement. This role requires a strong leader capable of managing a team of Integrations Specialist, overseeing the seamless integration of our solutions, and fostering deep collaboration with our commercial teams. The individual will play a critical role in enhancing client satisfaction, optimizing operational...

Jr Customer Success Manager (French) At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! In this role, you will be responsible for building and maintaining successful client relationships. What you’ll do: Conduct POS training webinars and ensure activation of card reader accounts and other products, as well as hardware setup Make proactive activation calls to encourage merchants to start transacting with necessary products Retain and grow the merchant portfolio by leveraging existing relationships to identify...

Customer Support Agent - Italian + Spanish - on-site At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! Come and join our team and support our IT and ES speaking merchants with a variety of topics. What you’ll be doing in this position: Be the voice of SumUp — the first point of contact for our merchants, helping them resolve a wide range of technical and account-related issues Provide proactive, solution-oriented support by understanding our customers' challenges and guiding them through effective resolutions...

Jr. Account Manager (Retention & Growth) - CH Market - Swiss German speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! In this role, you will drive merchant retention, engagement, and revenue growth by managing a portfolio of Swiss German speaking merchants, reducing churn, and maximizing product adoption within SumUp’s ecosystem. What you’ll do: Reduce voluntary and preventable churn, stabilizing recurring revenue Drive cross-sell and upsell opportunities to increase average revenue per merchant...

About Finom Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform. Over the past two years, our team has fuelled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France. At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an...

About The Opportunity We are seeking an organised and self-motivated Data Analyst to work embedded in our Marketing Data team, one of our cross-functional Data teams to help shape the development of one of the world's leading FinTech products. As a Senior Data Analyst you will enable our Marketing team to make data-driven decisions. You will monitor, measure and analyse the effectiveness of your marketing teams’ initiatives, as well as help drive the strategy of your stakeholder teams. You are here to establish a data-mindset and thereby to foster a culture of continuous learning and improvement. You will work in a cross functional setup, working closely with other analysts, engineers, scientists and marketing managers. In This Role, You Will Ownership of the Engage & Monetize Analytical Workstreams – Manage and drive key analytical initiatives within your marketing data domain, ensuring insights lead to measurable business impact. Cross-Functional...

About The Opportunity We are seeking a passionate product manager with a desire to develop innovative products and an innate interest in financial technology to join our Customer Identity group. As a Product Manager in the Customer Identity group, you will be responsible for supporting customer identity verification topics aiming to enable a secure, reliable, and frictionless experience for N26 users globally during customer onboarding and rest of the lifecycle. You will be working in a cross-functional team of product managers, product designers, engineers, and data scientists who develop and maintain the products. You will also be partnering with various areas in the bank to offer advice and support on a large portfolio of new and existing product and market launches. This role can be based in Berlin or Barcelona. In this role you will Support strategic discussions and product designs in the customer identity product area Create and support the execution of the...

About The Opportunity We’re looking for a Lead Product Manager for our Investments team to lead our equities proposition. Our Investments team is dedicated to empowering retail investors by building accessible, transparent, and innovative investment products. We believe that investing should be intuitive, fair, and aligned with long-term financial success. As the leader of this team, you’ll drive the evolution of our core investment offerings, ensuring they are best-in-class for retail investors while also being scalable, compliant, and well-integrated with partners and platforms. You'll work cross-functionally with engineering, design, business, data, compliance, and external stakeholders to build investment products that meet the needs of our customer base. This role requires deep domain expertise—you should have a strong grasp of investment products from a retail investor’s perspective and an understanding of the ecosystem, partnerships, and infrastructure required to...

We're PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. We've got big plans to expand into new markets and make a meaningful impact on the world of payments. To help us get there, our Product Team About the role As a Product Manager for Merchant Experience, you will be tasked with identifying, scoping, and launching new & cutting-edge solutions for our merchant clients. You will work closely with internal stakeholders across Product, Risk, Compliance, Sales, and Account Management to develop go-to-market strategies & grow the business within our PSP. Your responsibilities Contribute to develop a strategic product roadmap to enhance and support the end-to-end merchant experience within the PayRetailers ecosystem including: Merchant onboarding end to end...

About PayXpert PayXpert is the payments solution built to provide the best experience to any business and in every customer journey. PayXpert is one of the most prominent Fintech companies in the payments sector. The firm offers innovative payment processing solutions, and currently services 650+ clients, including global brands. With a wide range of payment processing services focusing on revenue optimization, BI and anti-fraud; as well as alternative payments such as WeChat and Alipay, PayXpert leads the way in payment innovation! We are invested not only in our clients, but in our employees as well! We believe in equal employment opportunity, a culture built around gender-balanced development opportunities of our professionals, a flexible and healthy working environment, and general equality in the workplace. PayXpert is part of the Societe Generale Group. As a Senior PHP Developer at PayXpert... You’ll be responsible for the development of our core business payment...

Job Description Software Engineer Day-to-day responsibilities include Work closely together with your colleagues within the dev-ops team in different locations, with a focus on delivering new features as well as maintain existing products for our customers Participating in all sprint phases: design, plan, development, test, documentation, and release to test and production environments Signs of Success We believe in team ownership of services and features all the way from idea to production. Engaging with others to tackle complex problems is natural for you and you really want to make a difference. You collaborate successfully with your colleagues to settle the requested functional and non-functional requirements. Mandatory skills Bachelor’s or Master’s degree in computer science, engineering or other meaningful field 3+ years’ working with software engineering, preferably in the fintech sector Proven experience of writing robust, maintainable...

About The Opportunity We are seeking a talented Backend Engineer to join the Platform Engineering Domain in the Streaming team. The mission of Platform Engineering is to provide trusted, performant, self-service platforms that empower product teams to build “the bank the world loves to use.” Streaming’s part of this mission is to develop the best solutions for asynchronous communications. Our cross-functional teams are passionate about collaboration and sharing knowledge, as well as working with a high degree of autonomy. As a Backend Engineer at N26, you will be encouraged to embrace the latest technological updates and given a platform to work on complex, interesting problems on a daily basis. As one of the first banks completely hosted in the cloud - our security, resilience and productivity standards require not only the use of a modern technology stack, but the building of teams in line with our principles and in the service of our product teams, the company and our...

About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in...

About Satispay At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision: simplifying payments to improve everyone’s life . Are you ready to be part of something bigger? Satispay is the place for you! Come be part of our dynamic team and help us shape the future of payments in Europe. ? Join us as a KYB Analyst and let's make magic happen together. Role Overview As a core member of the KYB Team , you’ll play a critical role in enabling smooth onboarding for our business partners, while ensuring compliance with regulatory standards and internal policies. You will work closely with our Compliance, FinCrime, and Business Operations teams to assess business customers, mitigate risks, and contribute to the growth of...