16 customer service jobs in Bucharest

Leanpay (www.leanpay.com) is a 4-year old scale-up Fintech with a presence in two markets and expanding to two more, Romania and Hungary, fulfilling a mission to enable consumers to pay for any product or service in installments in any shop and in any channel in just a few clicks – with immediate response, no worries about paperwork, no waiting or separate trips to the bank, and no need for credit card or other financial product onboarding. LEANPAY I.F.N. S.A. (Leanpay Romania) is a non-banking financial institution (IFN), licensed by the National Bank of Romania, with our headquarter in Bucharest, Costache Negri 1-5 street, Opera Center, 4th floor. Digital Point-of-sale Finance (“dPOSF”) and Buy Now Pay Later (“BNPL”) are the hottest trends in Fintech and Leanpay is working hard to be at the forefront of that trend in Central and Southeastern Europe. Our team of experienced professionals from retail, banking and financial software development allows us to create solutions that...

At CAPEX.com we are changing the way people invest today. Our goal is to simplify trading in one unified app where you can trade stocks, crypto and other verticals into one seamless, distinctive, integrated experience. Our product is a tool innovating tomorrow, today. This vision requires hard work and determination.   Our journey began in 2018, and we have grown into a dynamic and diverse global team of 400+ people based in 9+ offices worldwide, Bucharest being the biggest one. We have a start-up DNA and a corporate mindset . We are on an accelerated growth path, we move fast, and are flexible . We have a positive approach to organizational change , making us robust and effective . If you are dynamic , eager to develop and deeply hands-on with your projects, then we are an excellent fit . We actively encourage fast-paced career paths. Every skilled, ambitious, and dedicated employee can be promoted to...

Why work for us? Being part of our team is a unique opportunity to develop your skills and progress rapidly in an environment at the cutting edge of innovation. Job Description What you will do As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client’s point of contact; You ensure the growth of your portfolio by initiating and executing proactive cross-sell & upsell strategies; You build and maintain long-term relationships with clients; You have face to face meetings with your clients; You work closely with our Customer Success Management team to maximize your clients’ satisfaction; You optimize international payments, FX exposure and hedging strategies for clients; You analyze companies' currency risk management; You raise awareness and support companies on currency issues; You help clients to fully understand the features of our platform and to use them; You help your...

Klips is a fast-growing innovative Fintech company, creator of next-generation Financial Hub including Crypto trading, CFD trading, Digital Banking facilities, Shares dealing, Payments, and CRM , using cutting-edge technologies to bring a new era in financial freedom terms. We solve real day-to-day problems by unifying financial services and making them accessible while reducing the friction caused by using multiple service providers. We are now recruiting the Klips core team! This is your opportunity to take part in changing the financial world. Klips is a global company with offices in Israel, Bulgaria, Ukraine, Cyprus, Romania, and South Africa (coming soon). Working in Klips means enjoying the flexibility, personal growth , and professional development. Requirements: Hard Skills: Extensive experience in customer service, customer support roles, preferably in finance or E-commerce industry Advanced level of English, both spoken and written (Any other language skills...

Customer Success Consultant Job Description: Your mission will be key in our customers journeys. First, you will be the main point of contact for Customers onboarding. Once onboarded you will make sure customers stay satisfied and get the most out of our platform. What you will do: Follow-up of the NPS and customers satisfaction Manage customer onboarding on the platform, personalizing their application accordingly to their needs and training new users, Establish, maintain, and enhance long-term relationships between iBanFirst and its customers, Develop product and general knowledge of iBanFirst in order to provide clear solutions or answers to our clients’ enquiries. Using soft skills to provide superior service to our customers Troubleshoot issues and provide clearly explained solutions to clients in a time-sensitive environment Take a place in the definition of our processes and tools to accelerate our expansion in new countries Basically,...

Job Description You are the first point of contact for customers, supporting them in taking back control of their payment process and giving them insight into the FX market. By taking them into the world of currencies, rates, hedging and how to implement this as efficiently as possible in their business, you help reduce risks and strengthen trust. What will you Do? In addition to our innovative technology and solutions, our people are vital to our success. Our team has the ambition to help internationally trading companies regain control of their payments by making the market open and transparent. By responding to the wishes and needs of the customer, you know how to translate our products into the best possible solution and use. By providing the customer with insight into exchange rates, various currencies and the simplicity of multi-currency payments, you give them the confidence to further strengthen and expand their international presence. You act as a sparring partner...

Klips is a fast-growing innovative Fintech company, creator of next-generation Financial Hub including Crypto trading, CFD trading, Digital Banking facilities, Shares dealing, Payments, and CRM , using cutting-edge technologies to bring a new era in financial freedom terms. We solve real day-to-day problems by unifying financial services and making them accessible while reducing the friction caused by using multiple service providers. We are now recruiting the Klips core team! This is your opportunity to take part in changing the financial world. Klips is a global company with offices in Israel, Bulgaria, Ukraine, Cyprus, Romania, and South Africa (coming soon). Working in Klips means enjoying the flexibility, personal growth , and professional development. Requirements: Hard Skills: Experience in finance area Good oral and written communication, interpersonal skills and fluency in English Good knowledge of MS Office, especially Excel Experience in payments, payroll,...

Are you curious, motivated, and forward-thinking? At Swissquote you’ll have the opportunity to work on some of the most challenging and relevant topics in financial services and technology. We value people and technology and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Company description Founded by two engineers, Swissquote makes trading opportunities accessible to everyone and we challenge everything that makes traditional banking irrelevant. Join our Software Engineering teams to challenge the code and bring your expertise on cutting-edge Fintech projects such as eTrading and digital assets. Our Tech stack is 100% Java based powered by Spring, Hibernate, RabbitMQ, Oracle, React, Docker, Kubernetes... and we always try to adopt the best tools for the right needs. As an always-evolving company, we strive to challenge our organization, making teamwork and innovation more than just values. You will be able...

About our company Revo Technologies is a leading fintech company, operating in Central Eastern Europe (Romania, Poland and Bulgaria) under the Mokka brand. The Company is specialized in the fast-growing BuyNowPayLater segment. With hundreds of partners and 10 million consumers, the Company is now focusing on taking its sales function to the next level to support its growth objectives, in categories such as fashion, footwear, kids, jewelry, beauty, household goods, electronics, sports and travel. Integrating Mokka into our partners’ offers has proven to increase average order size, number of conversions and repeated purchases in partner stores. We are looking to expand into new markets soon and other CEE countries. Mokka delivers an instant, paperless and omni-channel customer experience for leading offline and online merchants. Our product suite leverages leading edge cloud, data analytics, and integration solutions to offer a seamless user experience to our partners and...

Why work for us? Being part of our team is a unique opportunity to develop your skills and progress rapidly in an environment at the cutting edge of innovation. Job Description What you will do As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client’s point of contact; You ensure the growth of your portfolio by initiating and executing proactive cross-sell & upsell strategies; You build and maintain long-term relationships with clients; You have face to face meetings with your clients; You work closely with our Customer Success Management team to maximize your clients’ satisfaction; You optimize international payments, FX exposure and hedging strategies for clients; You analyze companies' currency risk management; You raise awareness and support companies on currency issues; You help clients to fully understand the features of our platform and to use them; You help your...

At PayU, we are a global fintech investor whose vision is to build a world without financial borders where everyone can prosper. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. We develop our own FinTech products and services in order to offer people in high growth markets the financial services and products they need to thrive. Our expertise in 50 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from recruiting best engineering and product teams to investing in technology entrepreneurs, offering credit to underserved individuals and helping our merchants buy, sell and operate online. Find out more at https://corporate.payu.com/ ABOUT THE ROLE The IT Lead will be primarily responsible for designing, configuring and implementing the company infrastructure and lead IT development center. You will lead with responsibility the vision,...

Are you curious, motivated, and forward-thinking? At Swissquote you’ll have the opportunity to work on some of the most challenging and relevant topics in financial services and technology. We value people and technology and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Company description Founded by two engineers, Swissquote makes trading opportunities accessible to everyone and we challenge everything that makes traditional banking irrelevant. Join our Software Engineering teams to challenge the code and bring your expertise on cutting-edge Fintech projects such as eTrading and digital assets. Our Tech stack is 100% Java based powered by Spring, Hibernate, RabbitMQ, Oracle, React, Docker, Kubernetes... and we always try to adopt the best tools for the right needs. As an always-evolving company, we strive to challenge our organization, making teamwork and innovation more than just values. You will be able...

At PayU, we are a global fintech investor whose vision is to build a world without financial borders where everyone can prosper. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. We develop our own FinTech products and services in order to offer people in high growth markets the financial services and products they need to thrive. Our expertise in 50 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from recruiting best engineering and product teams to investing in technology entrepreneurs, offering credit to underserved individuals and helping our merchants buy, sell and operate online. Find out more at https://corporate.payu.com/ About the role The mission for the Project Manager Officer role is to optimally coordinate all assigned projects. They will develop positive relationships with the internal and external clients, develop a...

About PayU: PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Purpose of the Role: The Head of Product Strategy serves as one of key leader of the Company creating product strategy and proper and time-to – market implementation of new products dedicated to consumers to ensure that the business is building & launching the right products for the CEE markets with proper fit, speed & quality. Responsibilities: · Be a strategic lead for the Company, partner for the teams across the Company in conducting new...

Klips is a fast-growing innovative Fintech company, creator of next-generation Financial Hub including Crypto trading, CFD trading, Digital Banking facilities, Shares dealing, Payments, and CRM , using cutting-edge technologies to bring a new era in financial freedom terms. We solve real day-to-day problems by unifying financial services and making them accessible while reducing the friction caused by using multiple service providers. We are now recruiting the Klips core team! This is your opportunity to take part in changing the financial world. Klips is a global company with offices in Israel, Bulgaria, Ukraine, Cyprus, Romania, and South Africa (coming soon). Working in Klips means enjoying the flexibility, personal growth , and professional development. Requirements: Hard Skills: Previous experience within KYC within or Anti Money Laundering would be beneficial Excellent communication skills, both written and verbal In English (additional language preferred)...

About our company Revo Technologies is a leading fintech company, operating in Central Eastern Europe (Romania, Poland and Bulgaria) under the Mokka brand. The Company is specialized in the fast-growing BuyNowPayLater segment. With hundreds of partners and 10 million consumers, the Company is now focusing on taking its sales function to the next level to support its growth objectives, in categories such as fashion, footwear, kids, jewelry, beauty, household goods, electronics, sports and travel. Integrating Mokka into our partners’ offers has proven to increase average order size, number of conversions and repeated purchases in partner stores. We are looking to expand into new markets soon and other CEE countries. Mokka delivers an instant, paperless and omni-channel customer experience for leading offline and online merchants. Our product suite leverages leading edge cloud, data analytics, and integration solutions to offer a seamless user experience to our partners and...