19 customer service jobs in Cape Town

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: We are looking for a motivated CRM Automation Specialist...

Job Classification Job Family Sales and Service Career Stream Client Service Leadership Pipeline Manage Self: Technical (MST) FAIS Affected Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. Job Responsibilities Client Engagement Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken...

About EXANTE EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to 1 million financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account. We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles: We believe that freedom is an inherited right We are catalysts We defend privacy We cater to our customers to an unprecedented degree As a Financial company, we know our investment priorities. We invest in our people. Join us in creating a new standard for wealth management: https://exantecareers.com About The Role A Senior Client Support Manager plays a key role in ensuring that clients receive excellent service and support. Responsibilities Sales...

Client Service Consultant - Pipeline Requisition Number: 137733 Location- Cape Town - Central Metro Location- Cape Town - North Metro Job Family Sales and Service Career Stream Client Service Leadership Pipeline Manage Self: Technical (MST) Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. Job Responsibilities Client Engagement Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service...

About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000 + merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here PayU South Africa is looking for an experienced Key Account Manager who has exceptional experience in payments and e-commerce to support in driving the expansion of the product offering in country and reach the overall business goal. The Key Account Manager is responsible for developing, maintaining, and improving relationships with medium and...

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: We are looking for a motivated CRM Automation Specialist...

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: We are looking for a motivated CRM Specialist to join our...

NMI is excited to add a Senior Software Engineer to our growing team in South Africa. This role sits within the Protocols team—responsible for building and maintaining mission-critical services that connect to card payment acquirers and processors. These systems, written primarily in C#, must be scalable, secure, observable, and highly available, ensuring seamless transaction processing for our global customer base. The Protocols team is part of NMI's Payments Gateway group, which focuses on developing and maintaining world-class payment solutions, including PIN pad and card reader integration and processor/acquirer connectivity. As a Senior Engineer, you'll have a direct impact on how payments flow through the NMI platform, playing a key role in evolving our architecture and building scalable solutions. This role is ideal for engineers who thrive in dynamic environments, lead by example, and are eager to make critical systems more reliable, scalable, and maintainable. Key...

Business Manager Mid: NCB Requisition: 138625 Role: Business Manager: NCB Location: Cape Town - Plattekloof Closing Date: 02 April 2025 Job Family Sales and Service Career Stream Relationship Management Leadership Pipeline Manage Self: Professional (MSP) FAIS Affected FAIS Affected - Yes Job Purpose To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value Job Responsibilities Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations. Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous...

Meet Ozow: Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions. More about this Ozow fantastic position Ozow is seeking a technically skilled and service-oriented  Technical Operations Manager  to deliver world class merchant and customer experience. This is a multifaceted role that combines managerial, technical, and operational responsibilities. The ideal candidate will have a strong technical background, including experience in building seamless workflows for incident management, and a proven track record of managing and scaling technical support...

About Electrum: Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. We hire the best of the best and we offer great opportunities for both personal growth and career progression. The Role: If you are delivery focused with a customer-first attitude and are committed to building long-term, trusted relationships with customers and team members, then Electrum's project manager role will be perfect for you. You will work closely with customers (large banks and retailers) and across Electrum's sales team and engineering team to drive delivery of projects. The project manager has overall responsibility for the end-to-end delivery of the project, starting with a handover from sales, customer approval, development and...

We are seeking a highly skilled Staff Data Engineer to join our team. In this role, you will lead the design, implementation, and optimization of our data infrastructure, leveraging Google Cloud Platform (GCP) and Amazon Web Services (AWS) . You will play a critical role in developing scalable data pipelines, ensuring data integrity, and providing robust solutions that empower analytics and machine learning teams. Key Responsibilities Architect, build, and maintain scalable, reliable, and secure data infrastructure using GCP and AWS services. Design and implement ETL/ELT pipelines to process and transform large datasets efficiently. Develop and optimize data models, warehouses, and lakes for analytical and operational use cases. Set up and maintain CI/CD processes for automated deployment, integration, and testing Identify and address bottlenecks and opportunities for improvement in data pipelines and systems Implement data governance, security, and compliance best...

Meet Ozow:     Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.    More about this Ozow fantastic position     We are seeking a detail-oriented and analytical Merchant Compliance Specialist to join our dynamic team. The ideal candidate will ensure that our merchant partners comply with all relevant regulatory requirements, internal policies, and industry standards. This role is critical in maintaining trust, mitigating risks, and fostering a culture of compliance within our organization. You are an ideal candidate if you have:...

About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000 + merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. PURPOSE OF THIS ROLE If you are a talented Java Developer looking to work with cutting-edge technology and make an impact in the e-commerce world, PayU is the place for you. We are a leading fintech company with a unique opportunity for a Java Developer to join our team and help shape and drive PayU's offering. Who you are: If you are passionate about building groundbreaking software, delivering delightful user experiences, and collaborating with...

About Electrum: Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. We hire the best of the best and we offer great opportunities for both personal growth and career progression. The Role: If you are delivery focused with a customer-first attitude and are committed to building long-term, trusted relationships with customers and team members, then Electrum's project manager role will be perfect for you. You will work closely with customers (large banks and retailers) and across Electrum's sales team and engineering team to drive delivery of projects. The project manager has overall responsibility for the end-to-end delivery of the project, starting with a handover from sales, customer approval, development and...

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. About the team: Our anti-financial crime team looks after our global business and...

Role Description Analyst Developers at FNZ are all-rounders who analyse required system changes, design databases, write complex financial business logic and create slick web applications. They also work closely with analyst testers and other members of their project team to produce world class software. Analyst developers will be expected to learn all about our application, the business and the industry we operate in. Specific Role Responsibilities Analysis & Design Assist the analyst tester in the creation of user story definitions and acceptance criteria. Work within the constraints of the feature/user story to define the underlying design required to deliver these changes. Ensure the solution is well defined and fit-for-purpose. It must meet the requirements and work end-to-end. This will require a solid understanding of the underlying business processes involved in and surrounding the change Provide solutions and recommendations for the resolution of technical...

The Business Readiness team is responsible for the provision of readiness services to the South African business support teams including Investment Operations, Client Experience, Production Support, Risk & Compliance, Finance. Team Responsibilities The Business Readiness Team oversee the implementation and integration of all new client projects from the new business stage through to the final live release. The team is responsible for the overall tracking and governance of each new project, while ensuring every business area is appropriately prepared to allow the new technology, product, or process to be incorporated with minimal impact. The Business Readiness team provides a vital communication link between internal/external project teams and the key FNZ business areas. Specific Role Responsibilities Business Readiness Support readiness activities to facilitate new South African platform and client implementations from operational start up through...

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest The role in a nutshell: We are looking for a Performance Marketing Specialist to join our...