21 customer service jobs in Kraków

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.   As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 6,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Help Revolut become the #1 global...

Overview Permanent, full-time, hybrid (3 days per week in an office) MA 1 This is a perfect role for someone who would like to know better world of financial instruments and cryptocurrencies and is not afraid of challenges from existing and prospective customers. The purpose is to provide excellent and professional service including orders execution, dealing with complaints and answer trade related questions whilst keeping within the risk profiles. Responsibilities Handle all c lient enquiries by telephone, chat and e-mail in a timely and professional manner. Types of enquiries include, but are not limited to, general questions about the products and trading platforms, account opening, funding status and procedures, trade investigations and trade management, and first-line support for the trading platforms. Learn and use proprietary software, trading platforms, systems and other offered products. Identify and investigate platform i ssues . This includes...

What You'll Do: The Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes. Helping...

What You'll Do: The Senior Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes....

What You'll Do: The Senior Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes....

Role purpose Are you passionate about delivering real value to an organization using advanced techniques in data science & ML? We are looking for a talented data scientist to work in our Data Science team. The role presents an opportunity for you to partner with stakeholders across all areas of the business including marketing, risk, customer services and quants, to deliver impactful data products using state of the art machine learning techniques. What You Will Do Explore a variety of data from structured to unstructured data spanning client, operational and financial domains to identify opportunities for data science that add value to the business. Advance the use of machine learning within IG by building our next generation data products, e.g. recommendation systems, chatbots, text analytics systems and automatic insight generation systems. Work with stakeholders from across the business to turn business problems into data science solutions. Build...

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 320 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. As our Global People Rewards Lead, you will play a pivotal role in shaping our global total rewards strategy and employee value proposition. Your primary objective will be to enhance our employee value proposition by effectively communicating and promoting various reward components, including cash compensation, equity, benefits, and perks, to attract, retain,...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.   As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 6,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role We approach Data Science at Revolut...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.   As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 6,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role At Revolut, the Finance team is more...

Overview Permanent, full-time, hybrid (3 days per week in an office) M 1 Company Profile StoneX Ltd is an FCA authorised and regulated firm to provide trade execution, clearing and advisory services focusing primarily on the Commodities and Foreign Exchange sectors. StoneX Ltd is part of the StoneX Inc. which is a Fortune 500 company, providing customers across the globe with services including execution and advisory services in Commodities, Capital Markets, Currencies and Asset Management. OUR TEAM We operate globally from offices in Europe, US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible. Technology - At StoneX, technology is at the heart of everything we do. Our technologists push the limits of possibility, embracing the right technology that adds value to our business. In our fast-paced environment, short feedback loops collaborating with our business partners allows us to deliver projects into...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.   As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 6,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role As our Video Production Manager...

Overview Permanent, full-time, hybrid (3 days per week in an office) Company Profile StoneX Ltd is an FCA authorised and regulated firm to provide trade execution, clearing and advisory services focusing primarily on the Commodities and Foreign Exchange sectors. StoneX Ltd is part of the StoneX Inc. which is a Fortune 500 company, providing customers across the globe with services including execution and advisory services in Commodities, Capital Markets, Currencies and Asset Management. OUR TEAM We operate globally from offices in Europe, US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible. Technology - At StoneX, technology is at the heart of everything we do. Our technologists push the limits of possibility, embracing the right technology that adds value to our business. In our fast-paced environment, short feedback loops collaborating with our business partners allows us to deliver projects into...

Overview Permanent / Contract, full-time, hybrid: 3 days office per week Company Profile StoneX Ltd is an FCA authorised and regulated firm to provide trade execution, clearing and advisory services focusing primarily on the Commodities and Foreign Exchange sectors. StoneX Ltd is part of the StoneX Inc. which is a Fortune 500 company, providing customers across the globe with services including execution and advisory services in Commodities, Capital Markets, Currencies and Asset Management. OUR TEAM We operate globally from offices in Europe, US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible. Technology - At StoneX, technology is at the heart of everything we do. Our technologists push the limits of possibility, embracing the right technology that adds value to our business. In our fast-paced environment, short feedback loops collaborating with our business partners allows us to deliver projects into...

Overview Permanent , full-time, hybrid (3 days per week in an office) Job purpose In order to support the continuing development of this highly successful business, we require a dynamic Financial Crime Prevention Associate to ensure appropriate risk assessment, due diligence, screening, and monitoring is conducted in accordance with policies and procedures, to help ensure that the company is not used to further financial crime. Responsibilities General Duties Ensure that ID and V of all customers and beneficial owners is established and verified, where necessary, and that information to support this is kept up to date. Ensure that customers, related parties, beneficial owners, and transactions are screened for sanctions, PEP exposure and adverse media. Ensure that due diligence on customers and transactions is undertaken in line with the required standards. Ensure that risk is assessed and documented and that higher risk situations are escalated to senior...

Overview Permanent, full-time, hybrid (3 days per week in the office) As a global online retail trading company, the ability for our clients to be able to easily fund their account is the bloodline of our business. The Payment Operation team sits at the center of that, helping to identify and resolve potential opportunities or issues and helping to onboard and manage key vendors. A Payment Product Analyst will provide an operational and project support for improving our payment processes. Areas of focus include assessing the industry for potential new opportunities, onboarding, maintaining, and optimizing new and existing vendors, helping produce and discuss payment related data and provide first line escalation on issues that clients may be having with their payments. Responsibilities Learn various banking systems and payment methods to facilitate all functions of Payment Operations, becoming a subject matter expert within the organization Keep up to speed with...

Compliance Analyst Location : Poland Reporting to : Global Head of Compliance Who we are :  Our platform brings together crypto-friendly banks allowing crypto platforms to easily create accounts in multiple currencies, access local payment rails and FX via a single API built with a developer-first ethos. With a strong focus on AML, compliance and security, we believe that ultimately we can convince even the largest global banks to start servicing crypto platforms via Fiat Republic. To support us through our journey, we have secured the support of Speedinvest, Seedcamp, and Credo Ventures among others. We are also part of the Softbank Emerge Accelerator programme. We are 2 year-old, 25 people strong, with very diverse backgrounds and an inclusive culture, currently headquartered in London with a presence in the Netherlands, Poland, and Canada. About the role: We are accelerating at an incredible pace and are now looking for a Compliance Analyst with a hands-on...

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 320 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. As our People Rewards Specialist , you will play a pivotal role in shaping our global total rewards strategy and employee value proposition. Your primary objective will be to enhance our employee value proposition by effectively communicating and promoting various reward components, including cash compensation, equity, benefits, and perks, to attract, retain,...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.   As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 6,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role We approach Behavioral Science at...

Overview Permanent, full-time, hybrid (3 days per week in an office) IM 1 StoneX Ltd is an FCA authorised and regulated firm to provide trade execution, clearing and advisory services focusing primarily on the Commodities and Foreign Exchange sectors. StoneX Ltd is part of the StoneX Inc. which is a Fortune 500 company, providing customers across the globe with services including execution and advisory services in Commodities, Capital Markets, Currencies and Asset Management. OUR TEAM We operate globally from offices in Europe, US and Asia Pacific. Our employees work closely together in multidisciplinary teams, making our success possible. Technology - At StoneX, technology is at the heart of everything we do. Our technologists push the limits of possibility, embracing the right technology that adds value to our business. In our fast-paced environment, short feedback loops collaborating with our business partners allows us to deliver projects into production...

We are looking for a creative and highly motivated Product Designer to join our Digital Experience and Design team. Role Purpose The Digital Experience and Design team is made up of product designers, copywriters, researchers and marketing specialists, working collaboratively in an atmosphere that’s more tech company than financial services. We are part of the marketing group at IG, with strong ties to our business partners in technology and product management. Our ambition is to create a best-in-class trading experience, which is fuelled by a deep understanding of our clients and there needs. You will be joining us on our journey to elevate the level of creative thinking and design within our products, seeking to delight customers through a data driven approach. What You’ll Do We are looking for an experienced, highly motivated, and forward-thinking Product Designer to help shape the future of IGs trading and investing products. Your key responsibilities will...